| As a system user for Account Based Marketing, I should be able to digitally manage Analytics. |
| As a system user for Account Based Marketing, I should be able to digitally manage Campaign Personalization. |
| As a system user for Account Based Marketing, I should be able to digitally manage Customer Segmentation. |
| As a system user for Account Based Marketing, I should be able to digitally manage Engagement Monitoring. |
| As a system user for Account Based Marketing, I should be able to digitally manage Lead Nurturing. |
| As a system user for Account Based Marketing, I should be able to digitally manage Lead Scoring. |
| As a system user for Account Based Marketing, I should be able to digitally manage Progress Tracking. |
| As a system user for Account Based Marketing, I should be able to digitally manage Prospecting Tools. |
| As a system user for Account Based Marketing, I should be able to digitally manage Target Account Identification. |
| As a system user for Advanced ticket management, I should be able to digitally manage Collaboration. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Appointment Reminders. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Automated Scheduling. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Calendar Sync. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Client Database. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Group Scheduling. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Mobile Access. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Multi-Location. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Online Booking. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Online Payments. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Recurring Appointments. |
| As a system user for Appointment Scheduling, I should be able to digitally manage Room Booking Management. |
| As a system user for Artificial Intelligence, I should be able to digitally manage Chatbot. |
| As a system user for Artificial Intelligence, I should be able to digitally manage For eCommerce. |
| As a system user for Artificial Intelligence, I should be able to digitally manage For Healthcare. |
| As a system user for Artificial Intelligence, I should be able to digitally manage For Sales. |
| As a system user for Artificial Intelligence, I should be able to digitally manage Multi-Language. |
| As a system user for Artificial Intelligence, I should be able to digitally manage Predictive Analytics. |
| As a system user for Artificial Intelligence, I should be able to digitally manage Process/Workflow Automation. |
| As a system user for Artificial Intelligence, I should be able to digitally manage Virtual Personal Assistant (VPA). |
| As a system user for Asset Tracking, I should be able to digitally manage Activity Tracking. |
| As a system user for Asset Tracking, I should be able to digitally manage Audit Trail. |
| As a system user for Asset Tracking, I should be able to digitally manage Barcoding/RFID. |
| As a system user for Asset Tracking, I should be able to digitally manage Check-in/Check-out. |
| As a system user for Asset Tracking, I should be able to digitally manage Depreciation Management. |
| As a system user for Asset Tracking, I should be able to digitally manage Disposal Management. |
| As a system user for Asset Tracking, I should be able to digitally manage Location Tracking. |
| As a system user for Asset Tracking, I should be able to digitally manage Reservations Management. |
| As a system user for Association Management, I should be able to digitally manage Chapter Management. |
| As a system user for Association Management, I should be able to digitally manage Committee Management. |
| As a system user for Association Management, I should be able to digitally manage Dues Management. |
| As a system user for Association Management, I should be able to digitally manage Election Management. |
| As a system user for Association Management, I should be able to digitally manage Email Marketing. |
| As a system user for Association Management, I should be able to digitally manage Event Management. |
| As a system user for Association Management, I should be able to digitally manage Financial Management. |
| As a system user for Association Management, I should be able to digitally manage Fundraising Management. |
| As a system user for Association Management, I should be able to digitally manage Jobs Board. |
| As a system user for Association Management, I should be able to digitally manage Member Communities. |
| As a system user for Association Management, I should be able to digitally manage Member Directory. |
| As a system user for Association Management, I should be able to digitally manage Member Portal. |
| As a system user for Association Management, I should be able to digitally manage Membership Management. |
| As a system user for Association Management, I should be able to digitally manage Website Management. |
| As a system user for Attendance Tracking, I should be able to digitally manage Calendar Management. |
| As a system user for Attendance Tracking, I should be able to digitally manage Employee Scheduling. |
| As a system user for Attendance Tracking, I should be able to digitally manage FMLA Tracking. |
| As a system user for Attendance Tracking, I should be able to digitally manage Overtime Calculation. |
| As a system user for Attendance Tracking, I should be able to digitally manage Reporting/Analytics. |
| As a system user for Attendance Tracking, I should be able to digitally manage Self Service Portal. |
| As a system user for Attendance Tracking, I should be able to digitally manage Time Tracking. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Billing Portal. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Contact Database. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Contingency Billing. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Customizable Invoices. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Dunning Management. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Hourly Billing. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Mobile Payments. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Multi-Currency. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Online Invoicing. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Online Payments. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Payment Processing. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Project Billing. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Recurring/Subscription Billing. |
| As a system user for Billing and Invoicing, I should be able to digitally manage Tax Calculator. |
| As a system user for Business Intelligence, I should be able to digitally manage Ad Hoc Reports. |
| As a system user for Business Intelligence, I should be able to digitally manage Benchmarking. |
| As a system user for Business Intelligence, I should be able to digitally manage Dashboard. |
| As a system user for Business Intelligence, I should be able to digitally manage Key Performance Indicators. |
| As a system user for Business Intelligence, I should be able to digitally manage Performance Metrics. |
| As a system user for Business Intelligence, I should be able to digitally manage Predictive Analytics. |
| As a system user for Business Intelligence, I should be able to digitally manage Profitability Analysis. |
| As a system user for Business Intelligence, I should be able to digitally manage Publishing / Sharing. |
| As a system user for Business Intelligence, I should be able to digitally manage Scorecards. |
| As a system user for Business Intelligence, I should be able to digitally manage Strategic Planning. |
| As a system user for Business Intelligence, I should be able to digitally manage Trend / Problem Indicators. |
| As a system user for Business Intelligence, I should be able to digitally manage Visual Analytics. |
| As a system user for Business Management, I should be able to digitally manage Billing & Invoicing. |
| As a system user for Business Management, I should be able to digitally manage CRM. |
| As a system user for Business Management, I should be able to digitally manage Employee Management. |
| As a system user for Business Management, I should be able to digitally manage Financial Management. |
| As a system user for Business Management, I should be able to digitally manage Inventory Management. |
| As a system user for Business Management, I should be able to digitally manage Marketing Management. |
| As a system user for Business Management, I should be able to digitally manage Order Management. |
| As a system user for Business Management, I should be able to digitally manage Performance Metrics. |
| As a system user for Business Management, I should be able to digitally manage Project Management. |
| As a system user for Business Management, I should be able to digitally manage Purchasing. |
| As a system user for Business Management, I should be able to digitally manage Scheduling. |
| As a system user for Business Management, I should be able to digitally manage Time & Expense Tracking. |
| As a system user for Business Management, I should be able to digitally manage Training Management. |
| As a system user for Business Management, I should be able to digitally manage Vendor Management. |
| As a system user for Business Phone Systems, I should be able to digitally manage Call Logging. |
| As a system user for Business Phone Systems, I should be able to digitally manage Call Monitoring. |
| As a system user for Business Phone Systems, I should be able to digitally manage Call Recording. |
| As a system user for Business Phone Systems, I should be able to digitally manage Call Routing. |
| As a system user for Business Phone Systems, I should be able to digitally manage Employee Directory. |
| As a system user for Business Phone Systems, I should be able to digitally manage IVR / Voice Recognition. |
| As a system user for Business Phone Systems, I should be able to digitally manage Mobile Access. |
| As a system user for Business Phone Systems, I should be able to digitally manage Virtual Call Center. |
| As a system user for Business Phone Systems, I should be able to digitally manage Web Conferencing. |
| As a system user for Business Process Management, I should be able to digitally manage Access Controls/Permissions. |
| As a system user for Business Process Management, I should be able to digitally manage Alerts/Notifications. |
| As a system user for Business Process Management, I should be able to digitally manage Business Process Automation. |
| As a system user for Business Process Management, I should be able to digitally manage Business Rules Management. |
| As a system user for Business Process Management, I should be able to digitally manage Collaboration. |
| As a system user for Business Process Management, I should be able to digitally manage Process Change Tracking. |
| As a system user for Business Process Management, I should be able to digitally manage Process Mapping. |
| As a system user for Business Process Management, I should be able to digitally manage Process Modeling & Designing. |
| As a system user for Business Process Management, I should be able to digitally manage Visual Workflow Management. |
| As a system user for Call Center, I should be able to digitally manage Blended Call Center. |
| As a system user for Call Center, I should be able to digitally manage Call Logging. |
| As a system user for Call Center, I should be able to digitally manage Call Recording. |
| As a system user for Call Center, I should be able to digitally manage Call Scripting. |
| As a system user for Call Center, I should be able to digitally manage Campaign Management. |
| As a system user for Call Center, I should be able to digitally manage Escalation Management. |
| As a system user for Call Center, I should be able to digitally manage Inbound Call Center. |
| As a system user for Call Center, I should be able to digitally manage Interactive Voice Response (IVR). |
| As a system user for Call Center, I should be able to digitally manage Manual Dialer. |
| As a system user for Call Center, I should be able to digitally manage Outbound Call Center. |
| As a system user for Call Center, I should be able to digitally manage Predictive Dialer. |
| As a system user for Call Center, I should be able to digitally manage Progressive Dialer. |
| As a system user for Call Center, I should be able to digitally manage Queue Management. |
| As a system user for Call Center, I should be able to digitally manage Real-time Chat. |
| As a system user for Call Center, I should be able to digitally manage Reporting/Analytics. |
| As a system user for Call Recording, I should be able to digitally manage Archiving. |
| As a system user for Call Recording, I should be able to digitally manage Call Sharing. |
| As a system user for Call Recording, I should be able to digitally manage Distributed Call Recording. |
| As a system user for Call Recording, I should be able to digitally manage Event Triggered Recording. |
| As a system user for Call Recording, I should be able to digitally manage File Transfer. |
| As a system user for Call Recording, I should be able to digitally manage Instant Retrieval. |
| As a system user for Call Recording, I should be able to digitally manage On-Demand Recording. |
| As a system user for Call Recording, I should be able to digitally manage Recording Bookmarking. |
| As a system user for Call Recording, I should be able to digitally manage Scheduled Recording. |
| As a system user for Call Recording, I should be able to digitally manage Screen Activity Recording. |
| As a system user for Call Recording, I should be able to digitally manage Video Call Recording. |
| As a system user for Campaign Management, I should be able to digitally manage Channel Management. |
| As a system user for Campaign Management, I should be able to digitally manage Contact Database. |
| As a system user for Campaign Management, I should be able to digitally manage Email Marketing. |
| As a system user for Campaign Management, I should be able to digitally manage Event Triggered Actions. |
| As a system user for Campaign Management, I should be able to digitally manage Lead Management. |
| As a system user for Campaign Management, I should be able to digitally manage Multi-Campaign. |
| As a system user for Change Management, I should be able to digitally manage Approval Workflow. |
| As a system user for Change Management, I should be able to digitally manage Audit Trail. |
| As a system user for Change Management, I should be able to digitally manage Change Calendar. |
| As a system user for Change Management, I should be able to digitally manage Change Planning. |
| As a system user for Change Management, I should be able to digitally manage Compliance Management. |
| As a system user for Change Management, I should be able to digitally manage Prioritization. |
| As a system user for Change Management, I should be able to digitally manage Release Management. |
| As a system user for Change Management, I should be able to digitally manage Task Management. |
| As a system user for Change Management, I should be able to digitally manage Training Management. |
| As a system user for Church Management, I should be able to digitally manage Accounting Integration. |
| As a system user for Church Management, I should be able to digitally manage Attendance Tracking. |
| As a system user for Church Management, I should be able to digitally manage Built-in Accounting. |
| As a system user for Church Management, I should be able to digitally manage Child Check-in. |
| As a system user for Church Management, I should be able to digitally manage Event Management. |
| As a system user for Church Management, I should be able to digitally manage Member Directory. |
| As a system user for Church Management, I should be able to digitally manage Member Portal. |
| As a system user for Church Management, I should be able to digitally manage Multi-Site Management. |
| As a system user for Church Management, I should be able to digitally manage Online Giving. |
| As a system user for Church Management, I should be able to digitally manage Pledge Management. |
| As a system user for Church Management, I should be able to digitally manage Small Group Management. |
| As a system user for Church Management, I should be able to digitally manage Volunteer Management. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage Audio / Video Conferencing. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage Call Center. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage Call Recording. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage Call Routing. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage Chat / Messaging. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage Fax Management. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage File Sharing. |
| As a system user for Cloud Communication Platform, I should be able to digitally manage IVR / Voice Recognition. |
| As a system user for Cloud PBX, I should be able to digitally manage Call Recording. |
| As a system user for Cloud PBX, I should be able to digitally manage Call Routing. |
| As a system user for Cloud PBX, I should be able to digitally manage IVR / Voice Recognition. |
| As a system user for Cloud PBX, I should be able to digitally manage Ring Groups. |
| As a system user for Cloud PBX, I should be able to digitally manage SIP Trunking. |
| As a system user for Cloud PBX, I should be able to digitally manage Virtual Extensions. |
| As a system user for Cloud PBX, I should be able to digitally manage Web Conferencing. |
| As a system user for Cloud Storage, I should be able to digitally manage Access Control. |
| As a system user for Cloud Storage, I should be able to digitally manage Archiving & Retention. |
| As a system user for Cloud Storage, I should be able to digitally manage Backup. |
| As a system user for Cloud Storage, I should be able to digitally manage Data Migration. |
| As a system user for Cloud Storage, I should be able to digitally manage Data Synchronization. |
| As a system user for Cloud Storage, I should be able to digitally manage Encryption. |
| As a system user for Cloud Storage, I should be able to digitally manage File Sharing. |
| As a system user for Cloud Storage, I should be able to digitally manage Version Control. |
| As a system user for CMDB, I should be able to digitally manage Change Management. |
| As a system user for CMDB, I should be able to digitally manage Configuration Management. |
| As a system user for CMDB, I should be able to digitally manage Data Visualization. |
| As a system user for CMDB, I should be able to digitally manage Device Auto Discovery. |
| As a system user for CMDB, I should be able to digitally manage Impact Management. |
| As a system user for CMDB, I should be able to digitally manage IT Asset Management. |
| As a system user for CMDB, I should be able to digitally manage License Management. |
| As a system user for CMDB, I should be able to digitally manage Performance Monitoring. |
| As a system user for CMDB, I should be able to digitally manage Relationship Mapping. |
| As a system user for Collaboration, I should be able to digitally manage Brainstorming. |
| As a system user for Collaboration, I should be able to digitally manage Calendar Management. |
| As a system user for Collaboration, I should be able to digitally manage Contact Management. |
| As a system user for Collaboration, I should be able to digitally manage Content Management. |
| As a system user for Collaboration, I should be able to digitally manage Discussion Boards. |
| As a system user for Collaboration, I should be able to digitally manage Document Management. |
| As a system user for Collaboration, I should be able to digitally manage Project Management. |
| As a system user for Collaboration, I should be able to digitally manage Real Time Editing. |
| As a system user for Collaboration, I should be able to digitally manage Task Management. |
| As a system user for Collaboration, I should be able to digitally manage Version Control. |
| As a system user for Collaboration, I should be able to digitally manage Video Conferencing. |
| As a system user for Complaint Management, I should be able to digitally manage Case Management. |
| As a system user for Complaint Management, I should be able to digitally manage Complaint Classification. |
| As a system user for Complaint Management, I should be able to digitally manage Corrective Actions (CAPA). |
| As a system user for Complaint Management, I should be able to digitally manage Customer Complaint Tracking. |
| As a system user for Complaint Management, I should be able to digitally manage Feedback Management. |
| As a system user for Complaint Management, I should be able to digitally manage Forms Management. |
| As a system user for Complaint Management, I should be able to digitally manage Issue Tracking. |
| As a system user for Complaint Management, I should be able to digitally manage Quality Assurance Management. |
| As a system user for Complaint Management, I should be able to digitally manage Routing. |
| As a system user for Complaint Management, I should be able to digitally manage Self Service Portal. |
| As a system user for Complaint Management, I should be able to digitally manage Social Media Monitoring. |
| As a system user for Complaint Management, I should be able to digitally manage Survey Management. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Code-free Development. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Contextual Guidance. |
| As a system user for Conversational AI Platform, I should be able to digitally manage For Developers. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Intent Recognition. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Multi-Language. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Omni-Channel. |
| As a system user for Conversational AI Platform, I should be able to digitally manage On-Screen Chats. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Pre-configured Bot. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Reusable Components. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Sentiment Analysis. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Speech Recognition. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Speech Synthesis. |
| As a system user for Conversational AI Platform, I should be able to digitally manage Virtual Assistant. |
| As a system user for CPQ, I should be able to digitally manage 2D Drawing. |
| As a system user for CPQ, I should be able to digitally manage 3D Modeling. |
| As a system user for CPQ, I should be able to digitally manage Approval Workflow. |
| As a system user for CPQ, I should be able to digitally manage eCommerce. |
| As a system user for CPQ, I should be able to digitally manage Guided Selling. |
| As a system user for CPQ, I should be able to digitally manage Pricing and Cost Calculations. |
| As a system user for CPQ, I should be able to digitally manage Product Configurator. |
| As a system user for CPQ, I should be able to digitally manage Quotes. |
| As a system user for CPQ, I should be able to digitally manage Renewal Management. |
| As a system user for CPQ, I should be able to digitally manage Self Service Portal. |
| As a system user for Customer Communications Management, I should be able to digitally manage Batch Communications. |
| As a system user for Customer Communications Management, I should be able to digitally manage Chat / Messaging. |
| As a system user for Customer Communications Management, I should be able to digitally manage Content Management. |
| As a system user for Customer Communications Management, I should be able to digitally manage Email Distribution. |
| As a system user for Customer Communications Management, I should be able to digitally manage Interactive Content. |
| As a system user for Customer Communications Management, I should be able to digitally manage Multi-Channel Communication. |
| As a system user for Customer Communications Management, I should be able to digitally manage On-Demand Communications. |
| As a system user for Customer Communications Management, I should be able to digitally manage Personalization. |
| As a system user for Customer Communications Management, I should be able to digitally manage Print Management. |
| As a system user for Customer Communications Management, I should be able to digitally manage Template Management. |
| As a system user for Customer Communications Management, I should be able to digitally manage Video Content. |
| As a system user for Customer Engagement, I should be able to digitally manage Analytics. |
| As a system user for Customer Engagement, I should be able to digitally manage Churn Management. |
| As a system user for Customer Engagement, I should be able to digitally manage Communication Management. |
| As a system user for Customer Engagement, I should be able to digitally manage Community Management. |
| As a system user for Customer Engagement, I should be able to digitally manage Content Syndication. |
| As a system user for Customer Engagement, I should be able to digitally manage Feedback Collection. |
| As a system user for Customer Engagement, I should be able to digitally manage Gamification. |
| As a system user for Customer Engagement, I should be able to digitally manage Live Chat. |
| As a system user for Customer Engagement, I should be able to digitally manage Video Content. |
| As a system user for Customer Experience, I should be able to digitally manage Analytics. |
| As a system user for Customer Experience, I should be able to digitally manage Customer Segmentation. |
| As a system user for Customer Experience, I should be able to digitally manage Dashboard. |
| As a system user for Customer Experience, I should be able to digitally manage Knowledge Management. |
| As a system user for Customer Experience, I should be able to digitally manage Multi-Channel Data Collection. |
| As a system user for Customer Experience, I should be able to digitally manage Negative Feedback Management. |
| As a system user for Customer Experience, I should be able to digitally manage Predictive Analytics. |
| As a system user for Customer Experience, I should be able to digitally manage Sentiment Analysis. |
| As a system user for Customer Experience, I should be able to digitally manage Survey/Poll Management. |
| As a system user for Customer Experience, I should be able to digitally manage Text Analysis. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Calendar/Reminder System. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Document Storage. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Email Marketing. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Internal Chat Integration. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Lead Scoring. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Marketing Automation Integration. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Mobile Access. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Quotes/Proposals. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Segmentation. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Social Media Integration. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Task Management. |
| As a system user for Customer Relationship Management, I should be able to digitally manage Territory Management. |
| As a system user for Customer Satisfaction, I should be able to digitally manage Analytics. |
| As a system user for Customer Satisfaction, I should be able to digitally manage Call Reporting. |
| As a system user for Customer Satisfaction, I should be able to digitally manage Complaint Monitoring. |
| As a system user for Customer Satisfaction, I should be able to digitally manage Feedback Collection. |
| As a system user for Customer Satisfaction, I should be able to digitally manage Feedback Management. |
| As a system user for Customer Satisfaction, I should be able to digitally manage Survey Management. |
| As a system user for Customer Service, I should be able to digitally manage Alerts / Escalation. |
| As a system user for Customer Service, I should be able to digitally manage Appointment Management. |
| As a system user for Customer Service, I should be able to digitally manage Call Center Management. |
| As a system user for Customer Service, I should be able to digitally manage Email Management. |
| As a system user for Customer Service, I should be able to digitally manage Knowledge Base. |
| As a system user for Customer Service, I should be able to digitally manage Live Chat. |
| As a system user for Customer Service, I should be able to digitally manage Performance Metrics. |
| As a system user for Customer Service, I should be able to digitally manage Queue Management. |
| As a system user for Customer Service, I should be able to digitally manage Self Service Portal. |
| As a system user for Customer Service, I should be able to digitally manage Social Media Integration. |
| As a system user for Customer Service, I should be able to digitally manage Surveys & Feedback. |
| As a system user for Customer Service, I should be able to digitally manage Virtual Assistant. |
| As a system user for Customer Service, I should be able to digitally manage Workflow Management. |
| As a system user for Customer Success, I should be able to digitally manage Account Alerts. |
| As a system user for Customer Success, I should be able to digitally manage Account Management. |
| As a system user for Customer Success, I should be able to digitally manage Communication Management. |
| As a system user for Customer Success, I should be able to digitally manage Customer Engagement. |
| As a system user for Customer Success, I should be able to digitally manage Customer Lifecycle Management. |
| As a system user for Customer Success, I should be able to digitally manage Health Score. |
| As a system user for Customer Success, I should be able to digitally manage Onboarding. |
| As a system user for Customer Success, I should be able to digitally manage Revenue Management. |
| As a system user for Customer Success, I should be able to digitally manage Usage Tracking/Analytics. |
| As a system user for Customer Success, I should be able to digitally manage Win / Loss Analysis. |
| As a system user for Cutting-edge automation and integration, I should be able to digitally manage Gamification. |
| As a system user for Cutting-edge automation and integration, I should be able to digitally manage Workflows. |
| As a system user for Data Analysis, I should be able to digitally manage Data Discovery. |
| As a system user for Data Analysis, I should be able to digitally manage Data Visualization. |
| As a system user for Data Analysis, I should be able to digitally manage High Volume Processing. |
| As a system user for Data Analysis, I should be able to digitally manage Predictive Analytics. |
| As a system user for Data Analysis, I should be able to digitally manage Regression Analysis. |
| As a system user for Data Analysis, I should be able to digitally manage Sentiment Analysis. |
| As a system user for Data Analysis, I should be able to digitally manage Statistical Modeling. |
| As a system user for Data Analysis, I should be able to digitally manage Text Analytics. |
| As a system user for Data Extraction, I should be able to digitally manage Disparate Data Collection. |
| As a system user for Data Extraction, I should be able to digitally manage Document Extraction. |
| As a system user for Data Extraction, I should be able to digitally manage Email Address Extraction. |
| As a system user for Data Extraction, I should be able to digitally manage Image Extraction. |
| As a system user for Data Extraction, I should be able to digitally manage IP Address Extraction. |
| As a system user for Data Extraction, I should be able to digitally manage Phone Number Extraction. |
| As a system user for Data Extraction, I should be able to digitally manage Pricing Extraction. |
| As a system user for Data Extraction, I should be able to digitally manage Web Data Extraction. |
| As a system user for Deep Learning, I should be able to digitally manage Convolutional Neural Networks. |
| As a system user for Deep Learning, I should be able to digitally manage Document Classification. |
| As a system user for Deep Learning, I should be able to digitally manage Image Segmentation. |
| As a system user for Deep Learning, I should be able to digitally manage ML Algorithm Library. |
| As a system user for Deep Learning, I should be able to digitally manage Model Training. |
| As a system user for Deep Learning, I should be able to digitally manage Neural Network Modeling. |
| As a system user for Deep Learning, I should be able to digitally manage Self-Learning. |
| As a system user for Deep Learning, I should be able to digitally manage Visualization. |
| As a system user for Digital Asset Management, I should be able to digitally manage Asset Categorization. |
| As a system user for Digital Asset Management, I should be able to digitally manage Asset Library. |
| As a system user for Digital Asset Management, I should be able to digitally manage Asset Sharing. |
| As a system user for Digital Asset Management, I should be able to digitally manage Customizable Branding. |
| As a system user for Digital Asset Management, I should be able to digitally manage File Conversion. |
| As a system user for Digital Asset Management, I should be able to digitally manage Metadata Management. |
| As a system user for Digital Asset Management, I should be able to digitally manage Mobile App. |
| As a system user for Digital Asset Management, I should be able to digitally manage Reporting/Analytics. |
| As a system user for Digital Asset Management, I should be able to digitally manage Search/Filter. |
| As a system user for Digital Asset Management, I should be able to digitally manage Version Control. |
| As a system user for Digital Asset Management, I should be able to digitally manage Workflow Management. |
| As a system user for Document Management, I should be able to digitally manage Collaboration Tools. |
| As a system user for Document Management, I should be able to digitally manage Compliance Tracking. |
| As a system user for Document Management, I should be able to digitally manage Document Archiving. |
| As a system user for Document Management, I should be able to digitally manage Document Assembly. |
| As a system user for Document Management, I should be able to digitally manage Document Indexing. |
| As a system user for Document Management, I should be able to digitally manage Document Retention. |
| As a system user for Document Management, I should be able to digitally manage Electronic Signature. |
| As a system user for Document Management, I should be able to digitally manage File Recovery. |
| As a system user for Document Management, I should be able to digitally manage File Type Conversion. |
| As a system user for Document Management, I should be able to digitally manage Offline Access. |
| As a system user for Document Management, I should be able to digitally manage Optical Character Recognition. |
| As a system user for Document Management, I should be able to digitally manage Version Control. |
| As a system user for EAM, I should be able to digitally manage CMMS. |
| As a system user for EAM, I should be able to digitally manage Energy Management. |
| As a system user for EAM, I should be able to digitally manage Equipment Management. |
| As a system user for EAM, I should be able to digitally manage Facility Management. |
| As a system user for EAM, I should be able to digitally manage Inventory Management. |
| As a system user for EAM, I should be able to digitally manage IT Asset Management. |
| As a system user for EAM, I should be able to digitally manage Maintenance Management. |
| As a system user for EAM, I should be able to digitally manage Parts Management. |
| As a system user for EAM, I should be able to digitally manage Preventive Maintenance Scheduling. |
| As a system user for EAM, I should be able to digitally manage Software License Management. |
| As a system user for EAM, I should be able to digitally manage Warranty Management. |
| As a system user for EAM, I should be able to digitally manage Work Order Management. |
| As a system user for Email Management, I should be able to digitally manage Archiving & Retention. |
| As a system user for Email Management, I should be able to digitally manage Canned Responses. |
| As a system user for Email Management, I should be able to digitally manage Data Recovery. |
| As a system user for Email Management, I should be able to digitally manage Email Monitoring. |
| As a system user for Email Management, I should be able to digitally manage Queue Management. |
| As a system user for Email Management, I should be able to digitally manage Response Management. |
| As a system user for Email Management, I should be able to digitally manage Routing. |
| As a system user for Email Management, I should be able to digitally manage Shared Inboxes. |
| As a system user for Email Management, I should be able to digitally manage Signature Management. |
| As a system user for Email Management, I should be able to digitally manage Spam Blocker. |
| As a system user for Email Management, I should be able to digitally manage Whitelisting/Blacklisting. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Archiving & Retention. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Collaboration Tools. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Content Lifecycle Management. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Digital Asset Management. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Document Management. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Electronic Signature. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Information Governance. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Mobile Access. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Search. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Version Control. |
| As a system user for Enterprise Content Management, I should be able to digitally manage Workflow Management. |
| As a system user for Field Service Management, I should be able to digitally manage Billing & Invoicing. |
| As a system user for Field Service Management, I should be able to digitally manage Contact Database. |
| As a system user for Field Service Management, I should be able to digitally manage Contract Management. |
| As a system user for Field Service Management, I should be able to digitally manage Dispatch Management. |
| As a system user for Field Service Management, I should be able to digitally manage Electronic Signature. |
| As a system user for Field Service Management, I should be able to digitally manage Inventory Management. |
| As a system user for Field Service Management, I should be able to digitally manage Mobile Access. |
| As a system user for Field Service Management, I should be able to digitally manage Online Time Clock. |
| As a system user for Field Service Management, I should be able to digitally manage Payment Collection in the Field. |
| As a system user for Field Service Management, I should be able to digitally manage Quotes/Estimates. |
| As a system user for Field Service Management, I should be able to digitally manage Routing. |
| As a system user for Field Service Management, I should be able to digitally manage Scheduling. |
| As a system user for Field Service Management, I should be able to digitally manage Service History Tracking. |
| As a system user for Field Service Management, I should be able to digitally manage Work Order Management. |
| As a system user for GDPR Compliance, I should be able to digitally manage Access Control. |
| As a system user for GDPR Compliance, I should be able to digitally manage Consent Management. |
| As a system user for GDPR Compliance, I should be able to digitally manage Data Mapping. |
| As a system user for GDPR Compliance, I should be able to digitally manage Incident Management. |
| As a system user for GDPR Compliance, I should be able to digitally manage PIA / DPIA. |
| As a system user for GDPR Compliance, I should be able to digitally manage Policy Management. |
| As a system user for GDPR Compliance, I should be able to digitally manage Risk Management. |
| As a system user for GDPR Compliance, I should be able to digitally manage Sensitive Data Identification. |
| As a system user for Help Desk, I should be able to digitally manage Alerts / Escalation. |
| As a system user for Help Desk, I should be able to digitally manage Automated Routing. |
| As a system user for Help Desk, I should be able to digitally manage Customizable Branding. |
| As a system user for Help Desk, I should be able to digitally manage Document Storage. |
| As a system user for Help Desk, I should be able to digitally manage Email Integration. |
| As a system user for Help Desk, I should be able to digitally manage Interaction Tracking. |
| As a system user for Help Desk, I should be able to digitally manage IT Asset Management. |
| As a system user for Help Desk, I should be able to digitally manage Knowledge Base Management. |
| As a system user for Help Desk, I should be able to digitally manage Multi-Channel Communication. |
| As a system user for Help Desk, I should be able to digitally manage Network Monitoring. |
| As a system user for Help Desk, I should be able to digitally manage Real-time Chat. |
| As a system user for Help Desk, I should be able to digitally manage Self Service Portal. |
| As a system user for Help Desk, I should be able to digitally manage Service Level Agreement (SLA) Management. |
| As a system user for Help Desk, I should be able to digitally manage Ticket Management. |
| As a system user for Incident Management, I should be able to digitally manage Audit Trail. |
| As a system user for Incident Management, I should be able to digitally manage Corrective and Preventive Actions (CAPA). |
| As a system user for Incident Management, I should be able to digitally manage Disaster Recovery. |
| As a system user for Incident Management, I should be able to digitally manage Incident Reporting. |
| As a system user for Incident Management, I should be able to digitally manage Investigation Management. |
| As a system user for Incident Management, I should be able to digitally manage IT Incident Management. |
| As a system user for Incident Management, I should be able to digitally manage OSHA Compliance. |
| As a system user for Incident Management, I should be able to digitally manage Safety Incident Management. |
| As a system user for Incident Management, I should be able to digitally manage Task Management. |
| As a system user for Issue Tracking, I should be able to digitally manage Assignment Management. |
| As a system user for Issue Tracking, I should be able to digitally manage Dashboard. |
| As a system user for Issue Tracking, I should be able to digitally manage Escalation Management. |
| As a system user for Issue Tracking, I should be able to digitally manage Issue Auditing. |
| As a system user for Issue Tracking, I should be able to digitally manage Issue Scheduling. |
| As a system user for Issue Tracking, I should be able to digitally manage Knowledge Base Management. |
| As a system user for Issue Tracking, I should be able to digitally manage Project Management. |
| As a system user for Issue Tracking, I should be able to digitally manage Recurring Issues. |
| As a system user for Issue Tracking, I should be able to digitally manage Task Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Audit Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Compliance Tracking. |
| As a system user for IT Asset Management, I should be able to digitally manage Configuration Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Contract/License Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Cost Tracking. |
| As a system user for IT Asset Management, I should be able to digitally manage Inventory Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Maintenance Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Procurement Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Requisition Management. |
| As a system user for IT Asset Management, I should be able to digitally manage Supplier Management. |
| As a system user for IT Management, I should be able to digitally manage Access Controls/Permissions. |
| As a system user for IT Management, I should be able to digitally manage Capacity Management. |
| As a system user for IT Management, I should be able to digitally manage Compliance Management. |
| As a system user for IT Management, I should be able to digitally manage Inventory Management. |
| As a system user for IT Management, I should be able to digitally manage Issue Auditing. |
| As a system user for IT Management, I should be able to digitally manage License Management. |
| As a system user for IT Management, I should be able to digitally manage Maintenance Scheduling. |
| As a system user for IT Management, I should be able to digitally manage Patch Management. |
| As a system user for IT Management, I should be able to digitally manage Remote Access/Control. |
| As a system user for IT Project Management, I should be able to digitally manage Bug Tracking. |
| As a system user for IT Project Management, I should be able to digitally manage Issue Management. |
| As a system user for IT Project Management, I should be able to digitally manage Milestone Tracking. |
| As a system user for IT Project Management, I should be able to digitally manage Percent-Complete Tracking. |
| As a system user for IT Project Management, I should be able to digitally manage Portfolio Management. |
| As a system user for IT Project Management, I should be able to digitally manage Prioritization. |
| As a system user for IT Project Management, I should be able to digitally manage Product Roadmapping. |
| As a system user for IT Project Management, I should be able to digitally manage Requirements Management. |
| As a system user for IT Project Management, I should be able to digitally manage Resource Management. |
| As a system user for IT Project Management, I should be able to digitally manage Status Tracking. |
| As a system user for IT Project Management, I should be able to digitally manage Supports Agile. |
| As a system user for IT Project Management, I should be able to digitally manage Supports Scrum. |
| As a system user for IT Project Management, I should be able to digitally manage Task Management. |
| As a system user for IT Project Management, I should be able to digitally manage Testing / QA Management. |
| As a system user for IT Project Management, I should be able to digitally manage Time & Expense Tracking. |
| As a system user for IT Service, I should be able to digitally manage Contract Management. |
| As a system user for IT Service, I should be able to digitally manage Incident Management. |
| As a system user for IT Service, I should be able to digitally manage IT Asset Management. |
| As a system user for IT Service, I should be able to digitally manage Knowledge Management. |
| As a system user for IT Service, I should be able to digitally manage Release Management. |
| As a system user for IT Service, I should be able to digitally manage Self Service Portal. |
| As a system user for IT Service, I should be able to digitally manage Service Catalog. |
| As a system user for IT Service, I should be able to digitally manage Service Reporting. |
| As a system user for IT Service, I should be able to digitally manage Ticket Management. |
| As a system user for ITSM, I should be able to digitally manage Asset Tracking. |
| As a system user for ITSM, I should be able to digitally manage Availability Management. |
| As a system user for ITSM, I should be able to digitally manage Change Management. |
| As a system user for ITSM, I should be able to digitally manage Configuration Management. |
| As a system user for ITSM, I should be able to digitally manage Contract/License Management. |
| As a system user for ITSM, I should be able to digitally manage Incident Management. |
| As a system user for ITSM, I should be able to digitally manage Problem Management. |
| As a system user for ITSM, I should be able to digitally manage Project Management. |
| As a system user for ITSM, I should be able to digitally manage Release & Deployment Management. |
| As a system user for ITSM, I should be able to digitally manage Self Service Portal. |
| As a system user for IVR, I should be able to digitally manage Call Center. |
| As a system user for IVR, I should be able to digitally manage Call Logging. |
| As a system user for IVR, I should be able to digitally manage Call Recording. |
| As a system user for IVR, I should be able to digitally manage Call Routing. |
| As a system user for IVR, I should be able to digitally manage Multiple Scripts. |
| As a system user for IVR, I should be able to digitally manage Phone Key Input. |
| As a system user for IVR, I should be able to digitally manage Survey Management. |
| As a system user for IVR, I should be able to digitally manage Text to Speech. |
| As a system user for IVR, I should be able to digitally manage Voice Customization. |
| As a system user for IVR, I should be able to digitally manage Voice Mail. |
| As a system user for Knowledge Management, I should be able to digitally manage Cataloging/Categorization. |
| As a system user for Knowledge Management, I should be able to digitally manage Collaboration. |
| As a system user for Knowledge Management, I should be able to digitally manage Content Management. |
| As a system user for Knowledge Management, I should be able to digitally manage Decision Tree. |
| As a system user for Knowledge Management, I should be able to digitally manage Discussion Boards. |
| As a system user for Knowledge Management, I should be able to digitally manage Full Text Search. |
| As a system user for Knowledge Management, I should be able to digitally manage Knowledge Base Management. |
| As a system user for Knowledge Management, I should be able to digitally manage Self Service Portal. |
| As a system user for Live Chat, I should be able to digitally manage Canned Responses. |
| As a system user for Live Chat, I should be able to digitally manage Customizable Branding. |
| As a system user for Live Chat, I should be able to digitally manage Geo Targeting. |
| As a system user for Live Chat, I should be able to digitally manage Offline Form. |
| As a system user for Live Chat, I should be able to digitally manage Proactive Chat. |
| As a system user for Live Chat, I should be able to digitally manage Screen Sharing. |
| As a system user for Live Chat, I should be able to digitally manage Third Party Integration. |
| As a system user for Live Chat, I should be able to digitally manage Transfers/Routing. |
| As a system user for Live Chat, I should be able to digitally manage Website Visitor Tracking. |
| As a system user for Machine Learning, I should be able to digitally manage Deep Learning. |
| As a system user for Machine Learning, I should be able to digitally manage ML Algorithm Library. |
| As a system user for Machine Learning, I should be able to digitally manage Model Training. |
| As a system user for Machine Learning, I should be able to digitally manage NLP. |
| As a system user for Machine Learning, I should be able to digitally manage Predictive Modeling. |
| As a system user for Machine Learning, I should be able to digitally manage Statistical / Mathematical Tools. |
| As a system user for Machine Learning, I should be able to digitally manage Templates. |
| As a system user for Machine Learning, I should be able to digitally manage Visualization. |
| As a system user for More features, I should be able to digitally manage Asset management. |
| As a system user for More features, I should be able to digitally manage Branding. |
| As a system user for More features, I should be able to digitally manage Multilingual support. |
| As a system user for More features, I should be able to digitally manage Templates. |
| As a system user for Project Management, I should be able to digitally manage Agile Methodologies. |
| As a system user for Project Management, I should be able to digitally manage Budget Management. |
| As a system user for Project Management, I should be able to digitally manage Client Portal. |
| As a system user for Project Management, I should be able to digitally manage Collaboration Tools. |
| As a system user for Project Management, I should be able to digitally manage Cost-to-Completion Tracking. |
| As a system user for Project Management, I should be able to digitally manage Customizable Templates. |
| As a system user for Project Management, I should be able to digitally manage Gantt Charts. |
| As a system user for Project Management, I should be able to digitally manage Idea Management. |
| As a system user for Project Management, I should be able to digitally manage Kanban Board. |
| As a system user for Project Management, I should be able to digitally manage Milestone Tracking. |
| As a system user for Project Management, I should be able to digitally manage Portfolio Management. |
| As a system user for Project Management, I should be able to digitally manage Resource Management. |
| As a system user for Project Management, I should be able to digitally manage Time & Expense Tracking. |
| As a system user for Project Management, I should be able to digitally manage Traditional Methodologies. |
| As a system user for Remote Support, I should be able to digitally manage Diagnostic Tools. |
| As a system user for Remote Support, I should be able to digitally manage File Sharing. |
| As a system user for Remote Support, I should be able to digitally manage Real-time Chat. |
| As a system user for Remote Support, I should be able to digitally manage Screen Sharing. |
| As a system user for Remote Support, I should be able to digitally manage Session Recording. |
| As a system user for Remote Support, I should be able to digitally manage Session Transfer. |
| As a system user for Remote Support, I should be able to digitally manage Surveys & Feedback. |
| As a system user for Remote Work, I should be able to digitally manage Collaboration. |
| As a system user for Remote Work, I should be able to digitally manage Electronic Signature. |
| As a system user for Remote Work, I should be able to digitally manage Employee Activity Monitoring. |
| As a system user for Remote Work, I should be able to digitally manage Live Chat. |
| As a system user for Remote Work, I should be able to digitally manage Meeting Management. |
| As a system user for Remote Work, I should be able to digitally manage Remote Access. |
| As a system user for Remote Work, I should be able to digitally manage Remote Support. |
| As a system user for Remote Work, I should be able to digitally manage Softphone. |
| As a system user for Remote Work, I should be able to digitally manage Task Management. |
| As a system user for Remote Work, I should be able to digitally manage Time Zone Tracking. |
| As a system user for Remote Work, I should be able to digitally manage Video Chat. |
| As a system user for Remote Work, I should be able to digitally manage Web Conferencing. |
| As a system user for Requirements Management, I should be able to digitally manage Change Management. |
| As a system user for Requirements Management, I should be able to digitally manage Collaboration. |
| As a system user for Requirements Management, I should be able to digitally manage Prioritization. |
| As a system user for Requirements Management, I should be able to digitally manage Reporting. |
| As a system user for Requirements Management, I should be able to digitally manage Stakeholder Defined Attributes. |
| As a system user for Requirements Management, I should be able to digitally manage Status Tracking. |
| As a system user for Requirements Management, I should be able to digitally manage Task Management. |
| As a system user for Service Desk , I should be able to digitally manage 360-Degree Customer View. |
| As a system user for Service Desk , I should be able to digitally manage Activity Tracking. |
| As a system user for Service Desk , I should be able to digitally manage Advanced Reporting. |
| As a system user for Service Desk , I should be able to digitally manage Agent collision detection. |
| As a system user for Service Desk , I should be able to digitally manage Agent Collision. |
| As a system user for Service Desk , I should be able to digitally manage Agent ranking. |
| As a system user for Service Desk , I should be able to digitally manage Agents. |
| As a system user for Service Desk , I should be able to digitally manage Announcements. |
| As a system user for Service Desk , I should be able to digitally manage API. |
| As a system user for Service Desk , I should be able to digitally manage Asset Reporting. |
| As a system user for Service Desk , I should be able to digitally manage Atlassian Marketplace compatibility. |
| As a system user for Service Desk , I should be able to digitally manage Attachments. |
| As a system user for Service Desk , I should be able to digitally manage Automated ticket distribution. |
| As a system user for Service Desk , I should be able to digitally manage Automation & routing. |
| As a system user for Service Desk , I should be able to digitally manage Automation. |
| As a system user for Service Desk , I should be able to digitally manage Basic Reporting. |
| As a system user for Service Desk , I should be able to digitally manage Basic Ticketing. |
| As a system user for Service Desk , I should be able to digitally manage Broadcast messages. |
| As a system user for Service Desk , I should be able to digitally manage Business hours. |
| As a system user for Service Desk , I should be able to digitally manage Calling. |
| As a system user for Service Desk , I should be able to digitally manage Canned messages (Macros). |
| As a system user for Service Desk , I should be able to digitally manage Canned snippets. |
| As a system user for Service Desk , I should be able to digitally manage Case Auto-assignment. |
| As a system user for Service Desk , I should be able to digitally manage Case Escalation Rules and Queues. |
| As a system user for Service Desk , I should be able to digitally manage Change Management. |
| As a system user for Service Desk , I should be able to digitally manage Chat. |
| As a system user for Service Desk , I should be able to digitally manage Client management. |
| As a system user for Service Desk , I should be able to digitally manage CMDB. |
| As a system user for Service Desk , I should be able to digitally manage Collaboration Tools. |
| As a system user for Service Desk , I should be able to digitally manage Companies. |
| As a system user for Service Desk , I should be able to digitally manage Company records. |
| As a system user for Service Desk , I should be able to digitally manage Confluence integration. |
| As a system user for Service Desk , I should be able to digitally manage Contact & company insights. |
| As a system user for Service Desk , I should be able to digitally manage Contact fields. |
| As a system user for Service Desk , I should be able to digitally manage Contact form gallery. |
| As a system user for Service Desk , I should be able to digitally manage Contact forms. |
| As a system user for Service Desk , I should be able to digitally manage Contact groups. |
| As a system user for Service Desk , I should be able to digitally manage Contact management. |
| As a system user for Service Desk , I should be able to digitally manage Contacts. |
| As a system user for Service Desk , I should be able to digitally manage Contract Management. |
| As a system user for Service Desk , I should be able to digitally manage Conversational bots. |
| As a system user for Service Desk , I should be able to digitally manage Conversations dashboard. |
| As a system user for Service Desk , I should be able to digitally manage CSAT reporting. |
| As a system user for Service Desk , I should be able to digitally manage Custom Mailbox. |
| As a system user for Service Desk , I should be able to digitally manage Customer facing web interface that you can easily brand. |
| As a system user for Service Desk , I should be able to digitally manage Customer feedback. |
| As a system user for Service Desk , I should be able to digitally manage Customer portal. |
| As a system user for Service Desk , I should be able to digitally manage Departments. |
| As a system user for Service Desk , I should be able to digitally manage Documents. |
| As a system user for Service Desk , I should be able to digitally manage Domain Mapping. |
| As a system user for Service Desk , I should be able to digitally manage Drag-and-Drop Interface. |
| As a system user for Service Desk , I should be able to digitally manage Easy & effective asset management. |
| As a system user for Service Desk , I should be able to digitally manage Effective incident and problem management. |
| As a system user for Service Desk , I should be able to digitally manage Email notifications. |
| As a system user for Service Desk , I should be able to digitally manage Email Optimization. |
| As a system user for Service Desk , I should be able to digitally manage Email scheduling. |
| As a system user for Service Desk , I should be able to digitally manage Email sequences. |
| As a system user for Service Desk , I should be able to digitally manage Email templates. |
| As a system user for Service Desk , I should be able to digitally manage Email tracking & notifications. |
| As a system user for Service Desk , I should be able to digitally manage Enterprise Reporting. |
| As a system user for Service Desk , I should be able to digitally manage Export ticket views to CSV. |
| As a system user for Service Desk , I should be able to digitally manage Filters. |
| As a system user for Service Desk , I should be able to digitally manage Flexible out-of-the-box integrations with 3rd party apps. |
| As a system user for Service Desk , I should be able to digitally manage Flexible ticket management with automated workflow. |
| As a system user for Service Desk , I should be able to digitally manage Flexible ticket management. |
| As a system user for Service Desk , I should be able to digitally manage Full CSS rebranding. |
| As a system user for Service Desk , I should be able to digitally manage Group rules and macros. |
| As a system user for Service Desk , I should be able to digitally manage Hardware/software inventory management. |
| As a system user for Service Desk , I should be able to digitally manage Help desk integration. |
| As a system user for Service Desk , I should be able to digitally manage Hybrid ticket stream. |
| As a system user for Service Desk , I should be able to digitally manage Incident Management. |
| As a system user for Service Desk , I should be able to digitally manage Integration. |
| As a system user for Service Desk , I should be able to digitally manage Intelligent Automation Tools. |
| As a system user for Service Desk , I should be able to digitally manage IP Whitelisting. |
| As a system user for Service Desk , I should be able to digitally manage ITIL-ready templates. |
| As a system user for Service Desk , I should be able to digitally manage JIRA software integration. |
| As a system user for Service Desk , I should be able to digitally manage Knowledge base portal and community forums included. |
| As a system user for Service Desk , I should be able to digitally manage Knowledge Base. |
| As a system user for Service Desk , I should be able to digitally manage Knowledge management. |
| As a system user for Service Desk , I should be able to digitally manage Lightning App Builder. |
| As a system user for Service Desk , I should be able to digitally manage Live chat. |
| As a system user for Service Desk , I should be able to digitally manage Machine learning. |
| As a system user for Service Desk , I should be able to digitally manage Meeting scheduling. |
| As a system user for Service Desk , I should be able to digitally manage Metrics report. |
| As a system user for Service Desk , I should be able to digitally manage Mobile access. |
| As a system user for Service Desk , I should be able to digitally manage Mobile support compatibility with iPhone, iPad, and Android apps. |
| As a system user for Service Desk , I should be able to digitally manage Mobile support with native iPhone, iPad, and Android apps. |
| As a system user for Service Desk , I should be able to digitally manage Modifiable help desk system. |
| As a system user for Service Desk , I should be able to digitally manage Monitoring. |
| As a system user for Service Desk , I should be able to digitally manage MSP Plugin. |
| As a system user for Service Desk , I should be able to digitally manage Multi language support coupled with smooth API integration. |
| As a system user for Service Desk , I should be able to digitally manage Multi locale (timezone and languages). |
| As a system user for Service Desk , I should be able to digitally manage Multi-brand support with linked accounts. |
| As a system user for Service Desk , I should be able to digitally manage Multi-channel support: email, web, phone, chat, social media. |
| As a system user for Service Desk , I should be able to digitally manage Multi-language. |
| As a system user for Service Desk , I should be able to digitally manage Multiple channel support. |
| As a system user for Service Desk , I should be able to digitally manage Multiple Portal Languages. |
| As a system user for Service Desk , I should be able to digitally manage Multiple SLA Policies. |
| As a system user for Service Desk , I should be able to digitally manage Notes. |
| As a system user for Service Desk , I should be able to digitally manage Open API enabling seamless integration into your business. |
| As a system user for Service Desk , I should be able to digitally manage Opportunities Management. |
| As a system user for Service Desk , I should be able to digitally manage Over 100 out-of-the-box integrations with 3rd party apps. |
| As a system user for Service Desk , I should be able to digitally manage Password reset. |
| As a system user for Service Desk , I should be able to digitally manage Patch Management. |
| As a system user for Service Desk , I should be able to digitally manage Pause. |
| As a system user for Service Desk , I should be able to digitally manage Performance metrics. |
| As a system user for Service Desk , I should be able to digitally manage Phone & email support. |
| As a system user for Service Desk , I should be able to digitally manage Portal Customization. |
| As a system user for Service Desk , I should be able to digitally manage Pre-built: Salesforce, SugarCRM. |
| As a system user for Service Desk , I should be able to digitally manage Predefined answers. |
| As a system user for Service Desk , I should be able to digitally manage Problem Management. |
| As a system user for Service Desk , I should be able to digitally manage Public and private forums. |
| As a system user for Service Desk , I should be able to digitally manage Real-time updates, information, and collaboration. |
| As a system user for Service Desk , I should be able to digitally manage Release Management. |
| As a system user for Service Desk , I should be able to digitally manage Remote control. |
| As a system user for Service Desk , I should be able to digitally manage Repetitive task automation. |
| As a system user for Service Desk , I should be able to digitally manage Reporting. |
| As a system user for Service Desk , I should be able to digitally manage Reports and analytics. |
| As a system user for Service Desk , I should be able to digitally manage Reports and Dashboards. |
| As a system user for Service Desk , I should be able to digitally manage Responsibility. |
| As a system user for Service Desk , I should be able to digitally manage REST API. |
| As a system user for Service Desk , I should be able to digitally manage Robust reporting and advanced analytics. |
| As a system user for Service Desk , I should be able to digitally manage Rules. |
| As a system user for Service Desk , I should be able to digitally manage Salesforce Mobile App. |
| As a system user for Service Desk , I should be able to digitally manage Satisfaction Surveys. |
| As a system user for Service Desk , I should be able to digitally manage Scheduler. |
| As a system user for Service Desk , I should be able to digitally manage Screencasting. |
| As a system user for Service Desk , I should be able to digitally manage Self Service Portal with password security. |
| As a system user for Service Desk , I should be able to digitally manage Self Service Portal. |
| As a system user for Service Desk , I should be able to digitally manage Self-service portal. |
| As a system user for Service Desk , I should be able to digitally manage Self-service. |
| As a system user for Service Desk , I should be able to digitally manage Service Catalog. |
| As a system user for Service Desk , I should be able to digitally manage Service Level Agreements. |
| As a system user for Service Desk , I should be able to digitally manage Service-Level-Agreement (SLA). |
| As a system user for Service Desk , I should be able to digitally manage Setup Assistant. |
| As a system user for Service Desk , I should be able to digitally manage SLA Management. |
| As a system user for Service Desk , I should be able to digitally manage SLAs (Service Level Agreements). |
| As a system user for Service Desk , I should be able to digitally manage Solid Knowledge Base. |
| As a system user for Service Desk , I should be able to digitally manage SPAM filters. |
| As a system user for Service Desk , I should be able to digitally manage SSO with Twitter, Facebook, Google and SAML. |
| As a system user for Service Desk , I should be able to digitally manage Tags. |
| As a system user for Service Desk , I should be able to digitally manage Task Management. |
| As a system user for Service Desk , I should be able to digitally manage Team email. |
| As a system user for Service Desk , I should be able to digitally manage Ticket fields. |
| As a system user for Service Desk , I should be able to digitally manage Ticket management. |
| As a system user for Service Desk , I should be able to digitally manage Ticket/Customer insights (CRM). |
| As a system user for Service Desk , I should be able to digitally manage Ticketing. |
| As a system user for Service Desk , I should be able to digitally manage Time Rules. |
| As a system user for Service Desk , I should be able to digitally manage Time Tracking. |
| As a system user for Service Desk , I should be able to digitally manage Trailhead. |
| As a system user for Service Desk , I should be able to digitally manage Universal inbox. |
| As a system user for Service Desk , I should be able to digitally manage Unlimited Mailboxes. |
| As a system user for Service Desk , I should be able to digitally manage Unlimited, free “light agents†(Enterprise plan only). |
| As a system user for Service Desk , I should be able to digitally manage Widgets. |
| As a system user for Service desk analytics, I should be able to digitally manage SLA management. |
| As a system user for Service desk analytics, I should be able to digitally manage Time-tracking. |
| As a system user for Service Desk, I should be able to digitally manage Change Management. |
| As a system user for Service Desk, I should be able to digitally manage CMDB. |
| As a system user for Service Desk, I should be able to digitally manage Incident Management. |
| As a system user for Service Desk, I should be able to digitally manage IT Asset Management. |
| As a system user for Service Desk, I should be able to digitally manage Knowledge Base. |
| As a system user for Service Desk, I should be able to digitally manage Mobile Access. |
| As a system user for Service Desk, I should be able to digitally manage Procurement Management. |
| As a system user for Service Desk, I should be able to digitally manage Remote Control. |
| As a system user for Service Desk, I should be able to digitally manage Self Service Portal. |
| As a system user for Service Desk, I should be able to digitally manage SLA Management. |
| As a system user for Standard features, I should be able to digitally manage Customer feedback. |
| As a system user for Standard features, I should be able to digitally manage E-mail integration. |
| As a system user for Standard features, I should be able to digitally manage Knowledge base. |
| As a system user for Task Management, I should be able to digitally manage Collaboration Tools. |
| As a system user for Task Management, I should be able to digitally manage Create Subtasks. |
| As a system user for Task Management, I should be able to digitally manage Gamification. |
| As a system user for Task Management, I should be able to digitally manage Gantt/Timeline View. |
| As a system user for Task Management, I should be able to digitally manage Mobile Access. |
| As a system user for Task Management, I should be able to digitally manage Percent-Complete Tracking. |
| As a system user for Task Management, I should be able to digitally manage Recurring Task Management. |
| As a system user for Task Management, I should be able to digitally manage Reporting/Analytics. |
| As a system user for Task Management, I should be able to digitally manage Spreadsheet View. |
| As a system user for Task Management, I should be able to digitally manage Task Board View. |
| As a system user for Task Management, I should be able to digitally manage Time Tracking. |
| As a system user for Task Management, I should be able to digitally manage To-Do List View. |
| As a system user for Text Mining, I should be able to digitally manage Boolean Queries. |
| As a system user for Text Mining, I should be able to digitally manage Document Filtering. |
| As a system user for Text Mining, I should be able to digitally manage Graphical Data Presentation. |
| As a system user for Text Mining, I should be able to digitally manage Language Detection. |
| As a system user for Text Mining, I should be able to digitally manage Predictive Modeling. |
| As a system user for Text Mining, I should be able to digitally manage Sentiment Analysis. |
| As a system user for Text Mining, I should be able to digitally manage Summarization. |
| As a system user for Text Mining, I should be able to digitally manage Tagging. |
| As a system user for Text Mining, I should be able to digitally manage Taxonomy Classification. |
| As a system user for Text Mining, I should be able to digitally manage Text Analysis. |
| As a system user for Text Mining, I should be able to digitally manage Topic Clustering. |
| As a system user for Ticketing, I should be able to digitally manage Barcode / Ticket Scanning. |
| As a system user for Ticketing, I should be able to digitally manage Concessions Management. |
| As a system user for Ticketing, I should be able to digitally manage Customer Data Management. |
| As a system user for Ticketing, I should be able to digitally manage Employee Management. |
| As a system user for Ticketing, I should be able to digitally manage Kiosk Ticketing. |
| As a system user for Ticketing, I should be able to digitally manage Mobile Ticketing. |
| As a system user for Ticketing, I should be able to digitally manage Online Ticketing. |
| As a system user for Ticketing, I should be able to digitally manage Onsite Ticketing. |
| As a system user for Ticketing, I should be able to digitally manage POS. |
| As a system user for Ticketing, I should be able to digitally manage Print-at-Home. |
| As a system user for Ticketing, I should be able to digitally manage Promotions Management. |
| As a system user for Ticketing, I should be able to digitally manage Season Tickets. |
| As a system user for Ticketing, I should be able to digitally manage Seating Map. |
| As a system user for Ticketing, I should be able to digitally manage Ticket Brokering. |
| As a system user for Ticketing, I should be able to digitally manage Ticket Reservations. |
| As a system user for Ticketing, I should be able to digitally manage Website Management. |