Sales CRM Maturity Assessment V1

1.1.1 How proficient is your team in the latest sales techniques and methodologies?	1.1.2 How proficient is your team in the latest sales techniques and methodologies?	1.2.1 How accepted is the use of CRM within your sales team?	1.2.2 How accepted is the use of CRM within your sales team?	1.3.1 How involved is your team in the use and setup of the CRM system?	1.3.2 How involved is your team in the use and setup of the CRM system?	1.2.1.1 How well does your team understand the functionality of the CRM system?	1.2.1.2 How well does your team understand the functionality of the CRM system?	1.2.2.1 How comfortable is your team with using the CRM system on a daily basis?	1.2.2.2 How comfortable is your team with using the CRM system on a daily basis?	1.2.3.1 How would you rate the performance of the CRM system?	1.2.3.2 How would you rate the performance of the CRM system?	1.3.1.1 How has the CRM system impacted the efficiency of your sales process?	1.3.1.2 How has the CRM system impacted the efficiency of your sales process?	1.3.2.1 How efficient is your data management process within the CRM system?	1.3.2.2 How efficient is your data management process within the CRM system?	1.4.1.1 How well are you tracking your sales metrics through the CRM system?	1.4.1.2 How well are you tracking your sales metrics through the CRM system?	1.4.2.1 How accurate are your sales forecasts since using the CRM system?	1.4.2.2 How accurate are your sales forecasts since using the CRM system?	1.5.1.1 How would you rate the quality of the training materials for the CRM system?	1.5.1.2 How would you rate the quality of the training materials for the CRM system?	1.5.2.1 How relevant was the CRM training to your specific sales role and responsibilities?	1.5.2.2 How relevant was the CRM training to your specific sales role and responsibilities?	1.6.1.1 How would you rate the quality of the communication about the CRM system?	1.6.1.2 How would you rate the quality of the communication about the CRM system?	1.6.2.1 Are you satisfied with the frequency of updates about the CRM system?	1.6.2.2 Are you satisfied with the frequency of updates about the CRM system?	People Benchmark	2.1.1 Do you understand how using the CRM system will improve sales and overall business value?	2.1.2 Do you understand how using the CRM system will improve sales and overall business value?	2.2.1 How well does the use of the CRM system align with your overall sales strategy?	2.2.2 How well does the use of the CRM system align with your overall sales strategy?	3.1.1 How well is the CRM system integrated into your sales process?	3.1.2 How well is the CRM system integrated into your sales process?	3.2.1 How well does your CRM system support your sales goals?	3.2.2 How well does your CRM system support your sales goals?	2.3.1.1 How smooth was the implementation of the CRM system?	2.3.1.2 How smooth was the implementation of the CRM system?	2.3.2.1 How would you rate the support provided after the CRM system implementation?	2.3.2.2 How would you rate the support provided after the CRM system implementation?	Business Value Understanding Benchmark	3.1.1 How high is the adoption rate of the CRM system among your sales team?	3.1.2 How high is the adoption rate of the CRM system among your sales team?	3.2.1 How easy was it for your team to adopt the CRM system?	3.2.2 How easy was it for your team to adopt the CRM system?	3.3.1.1 How confident are you in the CRM system's ability to secure your client data?	3.3.1.2 How confident are you in the CRM system's ability to secure your client data?	3.3.2.1 How compliant is your CRM system with necessary data regulations?	3.3.2.2 How compliant is your CRM system with necessary data regulations?	3.4.1.1 How would you rate the reporting capabilities of your CRM system?	3.4.1.2 How would you rate the reporting capabilities of your CRM system?	3.4.2.1 How would you rate the analytical capabilities of your CRM system?	3.4.2.2 How would you rate the analytical capabilities of your CRM system?	3.5.1.1 How would you rate the support provided by your CRM vendor?	3.5.1.2 How would you rate the support provided by your CRM vendor?	3.5.2.1 How would you rate the support provided by your in-house IT team for CRM-related issues?	3.5.2.2 How would you rate the support provided by your in-house IT team for CRM-related issues?	Adoption Benchmark	4.1.1 Overall, how satisfied are you with your CRM system?	4.1.2 Overall, how satisfied are you with your CRM system?	4.1.2.1 Overall, how satisfied are you with the impact the CRM system has had on your sales process?	4.1.2.2 Overall, how satisfied are you with the impact the CRM system has had on your sales process?	4.2.1.1 How successful was the change management process during the CRM transition?	4.2.1.2 How successful was the change management process during the CRM transition?	4.2.2.1 How would you describe the ongoing change management practices for the CRM system?	4.2.2.2 How would you describe the ongoing change management practices for the CRM system?	Satisfaction Benchmark	5.1.1 How efficient is the lead routing feature of your CRM system?	5.1.2 How efficient is the lead routing feature of your CRM system?	5.2.1 How automated is your CRM system's workflow for lead management?	5.2.2 How automated is your CRM system's workflow for lead management?	5.3.1.1 How accurate is the lead scoring feature of your CRM system?	5.3.1.2 How accurate is the lead scoring feature of your CRM system?	5.3.2.1 How relevant is the lead scoring feature of your CRM system to your sales priorities?	5.3.2.2 How relevant is the lead scoring feature of your CRM system to your sales priorities?	5.4.1.1 How effective is the lead nurturing feature of your CRM system?	5.4.1.2 How effective is the lead nurturing feature of your CRM system?	5.4.2.1 How would you rate the personalization capabilities of your CRM system in terms of lead nurturing?	5.4.2.2 How would you rate the personalization capabilities of your CRM system in terms of lead nurturing?	5.5.1.1 How has the CRM system impacted your lead conversion rates?	5.5.1.2 How has the CRM system impacted your lead conversion rates?	5.5.2.1 How has the CRM system affected the time it takes to convert leads into customers?	5.5.2.2 How has the CRM system affected the time it takes to convert leads into customers?	Workflow Management Benchmark	6.1.1 How easy is it to enter sales orders into your CRM system?	6.1.2 How easy is it to enter sales orders into your CRM system?	6.2.1 How would you rate the order tracking capabilities of your CRM system?	6.2.2 How would you rate the order tracking capabilities of your CRM system?	6.2.1.1 How accurate is the customer data maintained in your CRM system?	6.2.1.2 How accurate is the customer data maintained in your CRM system?	6.2.2.1 How easy is it to access customer data in your CRM system for order booking?	6.2.2.2 How easy is it to access customer data in your CRM system for order booking?	6.3.1.1 How well is your CRM system integrated with your inventory system?	6.3.1.2 How well is your CRM system integrated with your inventory system?	6.3.2.1 How well is your CRM system integrated with your finance system?	6.3.2.2 How well is your CRM system integrated with your finance system?	6.4.1.1 How would you rate the sales reporting capabilities of your CRM system?	6.4.1.2 How would you rate the sales reporting capabilities of your CRM system?	6.4.2.1 How would you rate the sales analysis capabilities of your CRM system?	6.4.2.2 How would you rate the sales analysis capabilities of your CRM system?	6.5.1.1 Overall, how satisfied is your sales team with the order booking process in your CRM system?	6.5.1.2 Overall, how satisfied is your sales team with the order booking process in your CRM system?	6.5.2.1 How easy is your CRM system to use for order booking?	6.5.2.2 How easy is your CRM system to use for order booking?	Sales Order Booking Process Benchmark	7.1.1 How efficient is the invoice generation process in your CRM system?	7.1.2 How efficient is the invoice generation process in your CRM system?	7.1.2.1 How customizable are the invoice templates in your CRM system?	7.1.2.2 How customizable are the invoice templates in your CRM system?	7.2.1.1 How well is your CRM system integrated with your accounting system for invoice processing?	7.2.1.2 How well is your CRM system integrated with your accounting system for invoice processing?	7.2.2.1 How accurate is the financial data in the invoices generated by your CRM system?	7.2.2.2 How accurate is the financial data in the invoices generated by your CRM system?	7.3.1.1 How would you rate the invoice distribution methods provided by your CRM system?	7.3.1.2 How would you rate the invoice distribution methods provided by your CRM system?	7.3.2.1 How would you rate the speed of invoice delivery in your CRM system?	7.3.2.2 How would you rate the speed of invoice delivery in your CRM system?	7.4.1.1 How would you rate the invoice tracking capabilities of your CRM system?	7.4.1.2 How would you rate the invoice tracking capabilities of your CRM system?	7.4.2.1 How would you rate the financial reporting capabilities of your CRM system in relation to invoicing?	7.4.2.2 How would you rate the financial reporting capabilities of your CRM system in relation to invoicing?	7.5.1.1 How clear are the invoices generated by your CRM system?	7.5.1.2 How clear are the invoices generated by your CRM system?	7.5.2.1 Customer Satisfaction with Invoicing	7.5.2.2 Customer Satisfaction with Invoicing	Invoice Generation Benchmark	8.1.1 How well does your CRM system track and report on revenue?	8.1.2 How well does your CRM system track and report on revenue?	8.1.2.1 How useful are the sales trend analysis reports from your CRM system?	8.1.2.2 How useful are the sales trend analysis reports from your CRM system?	8.2.1.1 How effective are the customer segmentation tools in your CRM system?	8.2.1.2 How effective are the customer segmentation tools in your CRM system?	8.2.2.1 How accurate are the customer lifetime value calculations from your CRM system?	8.2.2.2 How accurate are the customer lifetime value calculations from your CRM system?	8.3.1.1 How useful are the sales forecasts generated by your CRM system?	8.3.1.2 How useful are the sales forecasts generated by your CRM system?	8.3.2.1 How accurate are the sales forecasts generated by your CRM system?	8.3.2.2 How accurate are the sales forecasts generated by your CRM system?	8.4.1.1 How customizable are the sales analytics reports in your CRM system?	8.4.1.2 How customizable are the sales analytics reports in your CRM system?	8.4.2.1 How easy is it to customize the sales analytics reports in your CRM system?	8.4.2.2 How easy is it to customize the sales analytics reports in your CRM system?	8.5.1.1 How would you rate the data visualization in the sales analytics reports from your CRM system?	8.5.1.2 How would you rate the data visualization in the sales analytics reports from your CRM system?	8.5.2.1 How useful is the dashboard functionality in your CRM system for tracking sales performance?	8.5.2.2 How useful is the dashboard functionality in your CRM system for tracking sales performance?	Sales Performance Metrics Benchmark	9.1.1.1 How easy is the order entry process in your CRM system?	9.1.1.2 How easy is the order entry process in your CRM system?	9.1.2.1 How accurate is the order entry process in your CRM system?	9.1.2.2 How accurate is the order entry process in your CRM system?	9.1.3.1 How fast is the order processing in your CRM system?	9.1.3.2 How fast is the order processing in your CRM system?	9.1.4.1 How well is your CRM system integrated with your inventory system?	9.1.4.2 How well is your CRM system integrated with your inventory system?	9.1.5.1 How would you rate the customer experience in the order booking process in your CRM system?	9.1.5.2 How would you rate the customer experience in the order booking process in your CRM system?	9.1.6.1 How available is the order modification facility in your CRM system?	9.1.6.2 How available is the order modification facility in your CRM system?	9.1.7.1 How would you rate the order tracking capabilities of your CRM system?	9.1.7.2 How would you rate the order tracking capabilities of your CRM system?	9.1.8.1 How well is your CRM system integrated with payment gateways?	9.1.8.2 How well is your CRM system integrated with payment gateways?	9.1.9.1 How effective are the order confirmation communications from your CRM system?	9.1.9.2 How effective are the order confirmation communications from your CRM system?	9.1.10.1 Overall, how satisfied is your sales team with the order booking process in your CRM system?	9.1.10.2 Overall, how satisfied is your sales team with the order booking process in your CRM system?	9.2.1.1 How easy is it to create a quotation in your CRM system?	9.2.1.2 How easy is it to create a quotation in your CRM system?	9.2.2.1 How customizable are the quotations in your CRM system?	9.2.2.2 How customizable are the quotations in your CRM system?	9.2.3.1 How fast is the quotation generation in your CRM system?	9.2.3.2 How fast is the quotation generation in your CRM system?	9.2.4.1 How accurate is the quotation calculation in your CRM system?	9.2.4.2 How accurate is the quotation calculation in your CRM system?	9.2.5.1 How clear are the quotations generated by your CRM system?	9.2.5.2 How clear are the quotations generated by your CRM system?	9.2.6.1 How would you rate the quotation tracking capabilities of your CRM system?	9.2.6.2 How would you rate the quotation tracking capabilities of your CRM system?	9.2.7.1 How well is your CRM system integrated with your sales pipeline?	9.2.7.2 How well is your CRM system integrated with your sales pipeline?	9.2.8.1 Overall, how satisfied is your sales team with the quotation process in your CRM system?	9.2.8.2 Overall, how satisfied is your sales team with the quotation process in your CRM system?	9.2.9.1 How efficient is the quotation approval process in your CRM system?	9.2.9.2 How efficient is the quotation approval process in your CRM system?	9.2.10.1 How effective are the quotation communications from your CRM system?	9.2.10.2 How effective are the quotation communications from your CRM system?	Order Booking Process Benchmark	10.1.1.1 How available is the mobile application of your CRM system?	10.1.1.2 How available is the mobile application of your CRM system?	10.1.2.1 How user-friendly is the mobile application of your CRM system?	10.1.2.2 How user-friendly is the mobile application of your CRM system?	10.1.3.1 How would you rate the functionality of your CRM system's mobile application?	10.1.3.2 How would you rate the functionality of your CRM system's mobile application?	10.1.4.1 How reliable is the mobile access to your CRM system?	10.1.4.2 How reliable is the mobile access to your CRM system?	10.1.5.1 How fast is the mobile application of your CRM system?	10.1.5.2 How fast is the mobile application of your CRM system?	10.2.1.1 How compatible is your CRM system with screen readers?	10.2.1.2 How compatible is your CRM system with screen readers?	10.2.2.1 How possible is it to navigate your CRM system using only the keyboard?	10.2.2.2 How possible is it to navigate your CRM system using only the keyboard?	10.2.3.1 How often is alt text provided for images in your CRM system?	10.2.3.2 How often is alt text provided for images in your CRM system?	10.2.4.1 How available is high contrast mode in your CRM system?	10.2.4.2 How available is high contrast mode in your CRM system?	10.2.5.1 Overall, how satisfied are users with the accessibility features of your CRM system?	10.2.5.2 Overall, how satisfied are users with the accessibility features of your CRM system?	Mobile Access Benchmark	11.1.1. How available is data encryption in your CRM system?	11.1.1.2 How available is data encryption in your CRM system?	11.1.2.1 How would you rate the user authentication measures in your CRM system?	11.1.2.2 How would you rate the user authentication measures in your CRM system?	11.1.3.1 How frequently does your CRM system receive security updates?	11.1.3.2 How frequently does your CRM system receive security updates?	11.1.4.1 How would you rate the access control capabilities of your CRM system?	11.1.4.2 How would you rate the access control capabilities of your CRM system?	11.1.5.1 How would you rate your CRM provider's incident response?	11.1.5.2 How would you rate your CRM provider's incident response?	11.1.6.1 How compliant is your CRM system with applicable security regulations and standards?	11.1.6.2 How compliant is your CRM system with applicable security regulations and standards?	11.1.7.1 How aware are the users of your CRM system about security best practices?	11.1.7.2 How aware are the users of your CRM system about security best practices?	11.1.8.1 How frequently do you conduct security audits for your CRM system?	11.1.8.2 How frequently do you conduct security audits for your CRM system?	11.1.9.1 How would you rate the data backup and recovery capabilities of your CRM system?	11.1.9.2 How would you rate the data backup and recovery capabilities of your CRM system?	11.1.10.1 How secure are the third-party integrations with your CRM system?	11.1.10.2 How secure are the third-party integrations with your CRM system?	11.2.1.1 Where is your CRM data hosted?	11.2.1.2 Where is your CRM data hosted?	11.2.2.1 How compliant is your CRM data residency with local data regulations?	11.2.2.2 How compliant is your CRM data residency with local data regulations?	11.2.3.1 How well do your CRM users understand data residency?	11.2.3.2 How well do your CRM users understand data residency?	11.2.4.1 How secure are the data transfers related to your CRM system?	11.2.4.2 How secure are the data transfers related to your CRM system?	11.2.5.1 How compliant are your cross-border data transfers with relevant laws and regulations?	11.2.5.2 How compliant are your cross-border data transfers with relevant laws and regulations?	Cybersecurity Benchmark	12.1.1 How available is the integration of your CRM system with your OMS ERP?	12.1.2 How available is the integration of your CRM system with your OMS ERP?	12.2.1 How effective is the integration of your CRM system with your OMS ERP?	12.2.2 How effective is the integration of your CRM system with your OMS ERP?	12.3.1 How consistent is the data between your CRM and OMS ERP systems?	12.3.2 How consistent is the data between your CRM and OMS ERP systems?	12.4.1 How stable is the integration between your CRM and OMS ERP systems?	12.4.2 How stable is the integration between your CRM and OMS ERP systems?	12.5.1 How real-time is the data exchange between your CRM and OMS ERP systems?	12.5.2 How real-time is the data exchange between your CRM and OMS ERP systems?	12.6.1 How user-friendly is the integration between your CRM and OMS ERP systems?	12.6.2 How user-friendly is the integration between your CRM and OMS ERP systems?	12.7.1 How easy is	Untitled	Integration with Order Management System (OMS) ERP	13.1.1 How often do you use your CRM-OMS ERP integration for order processing?	13.1.2 How often do you use your CRM-OMS ERP integration for order processing?	13.2.1 How often do you use your CRM-OMS ERP integration for inventory management?	13.2.2 How often do you use your CRM-OMS ERP integration for inventory management?	13.3.1 How often do you use your CRM-OMS ERP integration for customer service?	13.3.2 How often do you use your CRM-OMS ERP integration for customer service?	13.4.1 How often do you use your CRM-OMS ERP integration for handling returns and exchanges?	13.4.2 How often do you use your CRM-OMS ERP integration for handling returns and exchanges?	13.5.1 How often do you use your CRM-OMS ERP integration for sales forecasting?	13.5.2 How often do you use your CRM-OMS ERP integration for sales forecasting?	13.6.1 How often do you use your CRM-OMS ERP integration for order status updates?	13.6.2 How often do you use your CRM-OMS ERP integration for order status updates?	13.7.1 How often do you use your CRM-OMS ERP integration for shipment tracking?	13.7.2 How often do you use your CRM-OMS ERP integration for shipment tracking?	13.8.1 How often do you use your CRM-OMS ERP integration for issue resolution?	13.8.2 How often do you use your CRM-OMS ERP integration for issue resolution?	13.9.1 How often do you use your CRM-OMS ERP integration for cross-departmental collaboration?	13.9.2 How often do you use your CRM-OMS ERP integration for cross-departmental collaboration?	13.10.1 How often do you use your CRM-OMS ERP integration for reporting and analytics?	13.10.2 How often do you use your CRM-OMS ERP integration for reporting and analytics?	Integration Use Cases with OMS ERP Benchmark	14.1.1 How often do you use your CRM-Finance ERP integration for billing and invoicing?	14.1.2 How often do you use your CRM-Finance ERP integration for billing and invoicing?	14.2.1 How often do you use your CRM-Finance ERP integration for financial reporting?	14.2.2 How often do you use your CRM-Finance ERP integration for financial reporting?	14.3.1 How often do you use your CRM-Finance ERP integration for revenue recognition?	14.3.2 How often do you use your CRM-Finance ERP integration for revenue recognition?	14.4.1 How often do you use your CRM-Finance ERP integration for payment processing?	14.4.2 How often do you use your CRM-Finance ERP integration for payment processing?	14.5.1 How often do you use your CRM-Finance ERP integration for expense tracking?	14.5.2 How often do you use your CRM-Finance ERP integration for expense tracking?	14.6.1 How often do you use your CRM-Finance ERP integration for budget management?	14.6.2 How often do you use your CRM-Finance ERP integration for budget management?	14.7.1 How often do you use your CRM-Finance ERP integration for risk management?	14.7.2 How often do you use your CRM-Finance ERP integration for risk management?	14.8.1 How often do you use your CRM-Finance ERP integration for cash flow management?	14.8.2 How often do you use your CRM-Finance ERP integration for cash flow management?	14.9.1 How often do you use your CRM-Finance ERP integration for financial forecasting?	14.9.2 How often do you use your CRM-Finance ERP integration for financial forecasting?	14.10.1 How often do you use your CRM-Finance ERP integration for tax compliance?	Integration Use Cases with Finance ERP Benchmark	15.1.1 Retrieving data. Wait a few seconds and try to cut or copy again.	15.1.1 How often do you use your CRM-Commerce integration for product catalog management?	15.1.2.1 How often do you use your CRM-Commerce integration for online order management?	15.1.2.2 How often do you use your CRM-Commerce integration for online order management?	15.1.3.1 How often do you use your CRM-Commerce integration for inventory sync?	15.1.3.2 How often do you use your CRM-Commerce integration for inventory sync?	15.1.4.1 How often do you use your CRM-Commerce integration for customer account management?	15.1.4.2 How often do you use your CRM-Commerce integration for customer account management?	15.1.5.1 How often do you use your CRM-Commerce integration for order tracking and delivery?	15.1.5.2 How often do you use your CRM-Commerce integration for order tracking and delivery?	15.1.6.1 How often do you use your CRM-Commerce integration for e-commerce analytics?	15.1.6.2 How often do you use your CRM-Commerce integration for e-commerce analytics?	15.1.7.1 How often do you use your CRM-Commerce integration for customer engagement?	15.1.7.2 How often do you use your CRM-Commerce integration for customer engagement?	15.1.8.1 How often do you use your CRM-Commerce integration for promotions and discounts?	15.1.8.2 How often do you use your CRM-Commerce integration for promotions and discounts?	15.1.9.1 How often do you use your CRM-Commerce integration for cart abandonment recovery?	15.1.9.2 How often do you use your CRM-Commerce integration for cart abandonment recovery?	15.1.10.1 How often do you use your CRM-Commerce integration for return and refund management?	15.1.10.2 How often do you use your CRM-Commerce integration for return and refund management?	Retrieving data. Wait a few seconds and try to cut or copy again Benchmark	15.2.1.1 How often do you use your CRM-IoT integration for sensor data collection?	15.2.1.2 How often do you use your CRM-IoT integration for sensor data collection?	15.2.2.1 How often do you use your CRM-IoT integration for device monitoring and control?	15.2.2.2 How often do you use your CRM-IoT integration for device monitoring and control?	15.2.3.1 How often do you use your CRM-IoT integration for remote diagnostics and maintenance?	15.2.3.2 How often do you use your CRM-IoT integration for remote diagnostics and maintenance?	15.2.4.1 How often do you use your CRM-IoT integration for IoT data analytics?	15.2.4.2 How often do you use your CRM-IoT integration for IoT data analytics?	15.2.5.1 How often do you use your CRM-IoT integration for predictive maintenance?	15.2.5.2 How often do you use your CRM-IoT integration for predictive maintenance?	15.2.6.1 How often do you use your CRM-IoT integration for enhancing customer experience?	15.2.6.2 How often do you use your CRM-IoT integration for enhancing customer experience?	15.2.7.1 How often do you use your CRM-IoT integration for energy management?	15.2.7.2 How often do you use your CRM-IoT integration for energy management?	15.2.8.1 How often do you use your CRM-IoT integration for supply chain optimization?	15.2.8.2 How often do you use your CRM-IoT integration for supply chain optimization?	15.2.9.1 How often do you use your CRM-IoT integration for asset tracking?	15.2.9.2 How often do you use your CRM-IoT integration for asset tracking?	15.2.10.1 How often do you use your CRM-IoT integration for safety and security monitoring?	15.2.10 2 How often do you use your CRM-IoT integration for safety and security monitoring?	15.2 Integration Use Cases with IoT Benchmark	15.3.1.1 How often do you use your CRM-subscription channels integration for subscription management?	15.3.1.2 How often do you use your CRM-subscription channels integration for subscription management?	15.3.2.1 How often do you use your CRM-subscription channels integration for billing and payments?	15.3.2.2 How often do you use your CRM-subscription channels integration for billing and payments?	15.3.3.1 How often do you use your CRM-subscription channels integration for subscription analytics?	15.3.3.2 How often do you use your CRM-subscription channels integration for subscription analytics?	15.3.4.1 How often do you use your CRM-subscription channels integration for customer engagement?	15.3.4.2 How often do you use your CRM-subscription channels integration for customer engagement?	15.3.5.1 How often do you use your CRM-subscription channels integration for subscription renewals?	15.3.5.2 How often do you use your CRM-subscription channels integration for subscription renewals?	15.3.6.1 How often do you use your CRM-subscription channels integration for subscriber segmentation?	15.3.6.2 How often do you use your CRM-subscription channels integration for subscriber segmentation?	15.3.7.1 How often do you use your CRM-subscription channels integration for subscription usage tracking?	15.3.7.2 How often do you use your CRM-subscription channels integration for subscription usage tracking?	15.3.8.1 How often do you use your CRM-subscription channels integration for churn analysis?	15.3.8.2 How often do you use your CRM-subscription channels integration for churn analysis?	15.3.9.1 How often do you use your CRM-subscription channels integration for promotions and discounts?	15.3.9.2 How often do you use your CRM-subscription channels integration for promotions and discounts?	15.3.10.1 How often do you use your CRM-subscription channels integration for subscriber support and communications?	15.3.10.2 How often do you use your CRM-subscription channels integration for subscriber support and communications?	15.3 Integration Use Cases with Subscription Channels Benchmark	15 Benchmark	16.1.1 How often do you use your CRM for plan configuration in subscription management?	16.1.2 How often do you use your CRM for plan configuration in subscription management?	16.2.1 How often do you use your CRM for subscription pricing management?	16.2.2 How often do you use your CRM for subscription pricing management?	16.3.1 How often do you use your CRM for managing subscription renewals?	16.3.2 How often do you use your CRM for managing subscription renewals?	16.4.1 How often do you use your CRM for managing subscription upgrades and downgrades?	16.4.2 How often do you use your CRM for managing subscription upgrades and downgrades?	16.5.1 How often do you use your CRM for subscription billing management?	16.5.2 How often do you use your CRM for subscription billing management?	16.6.1 How often do you use your CRM for managing the subscription lifecycle?	16.6.2 How often do you use your CRM for managing the subscription lifecycle?	16.7.1 How often do you use your CRM for subscription analytics and reporting?	16.7.2 How often do you use your CRM for subscription analytics and reporting?	16.8.1 How often do you use your CRM for subscriber communication and engagement in subscription management?	16.8.2 How often do you use your CRM for subscriber communication and engagement in subscription management?	16.9.1 How often do you use your CRM for churn management in subscription management?	16.9.2 How often do you use your CRM for churn management in subscription management?	16.10.1 How often do you use your CRM for tracking subscription metrics?	16.10.2 How often do you use your CRM for tracking subscription metrics?	Integration Use Cases with Subscription Management Benchmark	17.1.1 How often do you use your CRM for loyalty program management?	17.1.2 How often do you use your CRM for loyalty program management?	17.2.1 How often do you use your CRM for customer segmentation in loyalty management?	17.2.2 How often do you use your CRM for customer segmentation in loyalty management?	17.3.1 How often do you use your CRM for tracking points and rewards in customer loyalty?	17.3.2 How often do you use your CRM for tracking points and rewards in customer loyalty?	17.4.1 How often do you use your CRM for creating personalized loyalty offers?	17.4.2 How often do you use your CRM for creating personalized loyalty offers?	17.5.1 Retrieving data. Wait a few seconds and try to cut or copy again.	17.5.2 How often do you use your CRM for loyalty program analytics and reporting?	17.6.1 How often do you use your CRM for customer engagement and communication in loyalty management?	17.6.2 How often do you use your CRM for customer engagement and communication in loyalty management?	17.7.1 How often do you use your CRM for loyalty tier management?	17.7.2 How often do you use your CRM for loyalty tier management?	17.8.1 Retrieving data. Wait a few seconds and try to cut or copy again.	17.8.2 Retrieving data. Wait a few seconds and try to cut or copy again.	17.9.1 How often do you use your CRM for managing referral and advocacy programs in loyalty management?	17.9.2 How often do you use your CRM for managing referral and advocacy programs in loyalty management?	17.10.1 How often do you use your CRM-loyalty program integration for program management?	17.10.2 How often do you use your CRM-loyalty program integration for program management?	Integration Use Cases with Customer Loyalty Management Benchmark	Entry Date	Entry ID	User	User IP
																																																																																																																																																																																																																																																																																																																																																																																																																			20/06/2023 06:07 PM	35.040	manoj	103.187.216.168
																																																																																																																																																																																																																																																																																																																																																																																																																			21/06/2023 10:58 AM	35.042	hitandyxd	49.37.88.242
1.1.1 How proficient is your team in the latest sales techniques and methodologies?	1.1.2 How proficient is your team in the latest sales techniques and methodologies?	1.2.1 How accepted is the use of CRM within your sales team?	1.2.2 How accepted is the use of CRM within your sales team?	1.3.1 How involved is your team in the use and setup of the CRM system?	1.3.2 How involved is your team in the use and setup of the CRM system?	1.2.1.1 How well does your team understand the functionality of the CRM system?	1.2.1.2 How well does your team understand the functionality of the CRM system?	1.2.2.1 How comfortable is your team with using the CRM system on a daily basis?	1.2.2.2 How comfortable is your team with using the CRM system on a daily basis?	1.2.3.1 How would you rate the performance of the CRM system?	1.2.3.2 How would you rate the performance of the CRM system?	1.3.1.1 How has the CRM system impacted the efficiency of your sales process?	1.3.1.2 How has the CRM system impacted the efficiency of your sales process?	1.3.2.1 How efficient is your data management process within the CRM system?	1.3.2.2 How efficient is your data management process within the CRM system?	1.4.1.1 How well are you tracking your sales metrics through the CRM system?	1.4.1.2 How well are you tracking your sales metrics through the CRM system?	1.4.2.1 How accurate are your sales forecasts since using the CRM system?	1.4.2.2 How accurate are your sales forecasts since using the CRM system?	1.5.1.1 How would you rate the quality of the training materials for the CRM system?	1.5.1.2 How would you rate the quality of the training materials for the CRM system?	1.5.2.1 How relevant was the CRM training to your specific sales role and responsibilities?	1.5.2.2 How relevant was the CRM training to your specific sales role and responsibilities?	1.6.1.1 How would you rate the quality of the communication about the CRM system?	1.6.1.2 How would you rate the quality of the communication about the CRM system?	1.6.2.1 Are you satisfied with the frequency of updates about the CRM system?	1.6.2.2 Are you satisfied with the frequency of updates about the CRM system?	People Benchmark	2.1.1 Do you understand how using the CRM system will improve sales and overall business value?	2.1.2 Do you understand how using the CRM system will improve sales and overall business value?	2.2.1 How well does the use of the CRM system align with your overall sales strategy?	2.2.2 How well does the use of the CRM system align with your overall sales strategy?	3.1.1 How well is the CRM system integrated into your sales process?	3.1.2 How well is the CRM system integrated into your sales process?	3.2.1 How well does your CRM system support your sales goals?	3.2.2 How well does your CRM system support your sales goals?	2.3.1.1 How smooth was the implementation of the CRM system?	2.3.1.2 How smooth was the implementation of the CRM system?	2.3.2.1 How would you rate the support provided after the CRM system implementation?	2.3.2.2 How would you rate the support provided after the CRM system implementation?	Business Value Understanding Benchmark	3.1.1 How high is the adoption rate of the CRM system among your sales team?	3.1.2 How high is the adoption rate of the CRM system among your sales team?	3.2.1 How easy was it for your team to adopt the CRM system?	3.2.2 How easy was it for your team to adopt the CRM system?	3.3.1.1 How confident are you in the CRM system's ability to secure your client data?	3.3.1.2 How confident are you in the CRM system's ability to secure your client data?	3.3.2.1 How compliant is your CRM system with necessary data regulations?	3.3.2.2 How compliant is your CRM system with necessary data regulations?	3.4.1.1 How would you rate the reporting capabilities of your CRM system?	3.4.1.2 How would you rate the reporting capabilities of your CRM system?	3.4.2.1 How would you rate the analytical capabilities of your CRM system?	3.4.2.2 How would you rate the analytical capabilities of your CRM system?	3.5.1.1 How would you rate the support provided by your CRM vendor?	3.5.1.2 How would you rate the support provided by your CRM vendor?	3.5.2.1 How would you rate the support provided by your in-house IT team for CRM-related issues?	3.5.2.2 How would you rate the support provided by your in-house IT team for CRM-related issues?	Adoption Benchmark	4.1.1 Overall, how satisfied are you with your CRM system?	4.1.2 Overall, how satisfied are you with your CRM system?	4.1.2.1 Overall, how satisfied are you with the impact the CRM system has had on your sales process?	4.1.2.2 Overall, how satisfied are you with the impact the CRM system has had on your sales process?	4.2.1.1 How successful was the change management process during the CRM transition?	4.2.1.2 How successful was the change management process during the CRM transition?	4.2.2.1 How would you describe the ongoing change management practices for the CRM system?	4.2.2.2 How would you describe the ongoing change management practices for the CRM system?	Satisfaction Benchmark	5.1.1 How efficient is the lead routing feature of your CRM system?	5.1.2 How efficient is the lead routing feature of your CRM system?	5.2.1 How automated is your CRM system's workflow for lead management?	5.2.2 How automated is your CRM system's workflow for lead management?	5.3.1.1 How accurate is the lead scoring feature of your CRM system?	5.3.1.2 How accurate is the lead scoring feature of your CRM system?	5.3.2.1 How relevant is the lead scoring feature of your CRM system to your sales priorities?	5.3.2.2 How relevant is the lead scoring feature of your CRM system to your sales priorities?	5.4.1.1 How effective is the lead nurturing feature of your CRM system?	5.4.1.2 How effective is the lead nurturing feature of your CRM system?	5.4.2.1 How would you rate the personalization capabilities of your CRM system in terms of lead nurturing?	5.4.2.2 How would you rate the personalization capabilities of your CRM system in terms of lead nurturing?	5.5.1.1 How has the CRM system impacted your lead conversion rates?	5.5.1.2 How has the CRM system impacted your lead conversion rates?	5.5.2.1 How has the CRM system affected the time it takes to convert leads into customers?	5.5.2.2 How has the CRM system affected the time it takes to convert leads into customers?	Workflow Management Benchmark	6.1.1 How easy is it to enter sales orders into your CRM system?	6.1.2 How easy is it to enter sales orders into your CRM system?	6.2.1 How would you rate the order tracking capabilities of your CRM system?	6.2.2 How would you rate the order tracking capabilities of your CRM system?	6.2.1.1 How accurate is the customer data maintained in your CRM system?	6.2.1.2 How accurate is the customer data maintained in your CRM system?	6.2.2.1 How easy is it to access customer data in your CRM system for order booking?	6.2.2.2 How easy is it to access customer data in your CRM system for order booking?	6.3.1.1 How well is your CRM system integrated with your inventory system?	6.3.1.2 How well is your CRM system integrated with your inventory system?	6.3.2.1 How well is your CRM system integrated with your finance system?	6.3.2.2 How well is your CRM system integrated with your finance system?	6.4.1.1 How would you rate the sales reporting capabilities of your CRM system?	6.4.1.2 How would you rate the sales reporting capabilities of your CRM system?	6.4.2.1 How would you rate the sales analysis capabilities of your CRM system?	6.4.2.2 How would you rate the sales analysis capabilities of your CRM system?	6.5.1.1 Overall, how satisfied is your sales team with the order booking process in your CRM system?	6.5.1.2 Overall, how satisfied is your sales team with the order booking process in your CRM system?	6.5.2.1 How easy is your CRM system to use for order booking?	6.5.2.2 How easy is your CRM system to use for order booking?	Sales Order Booking Process Benchmark	7.1.1 How efficient is the invoice generation process in your CRM system?	7.1.2 How efficient is the invoice generation process in your CRM system?	7.1.2.1 How customizable are the invoice templates in your CRM system?	7.1.2.2 How customizable are the invoice templates in your CRM system?	7.2.1.1 How well is your CRM system integrated with your accounting system for invoice processing?	7.2.1.2 How well is your CRM system integrated with your accounting system for invoice processing?	7.2.2.1 How accurate is the financial data in the invoices generated by your CRM system?	7.2.2.2 How accurate is the financial data in the invoices generated by your CRM system?	7.3.1.1 How would you rate the invoice distribution methods provided by your CRM system?	7.3.1.2 How would you rate the invoice distribution methods provided by your CRM system?	7.3.2.1 How would you rate the speed of invoice delivery in your CRM system?	7.3.2.2 How would you rate the speed of invoice delivery in your CRM system?	7.4.1.1 How would you rate the invoice tracking capabilities of your CRM system?	7.4.1.2 How would you rate the invoice tracking capabilities of your CRM system?	7.4.2.1 How would you rate the financial reporting capabilities of your CRM system in relation to invoicing?	7.4.2.2 How would you rate the financial reporting capabilities of your CRM system in relation to invoicing?	7.5.1.1 How clear are the invoices generated by your CRM system?	7.5.1.2 How clear are the invoices generated by your CRM system?	7.5.2.1 Customer Satisfaction with Invoicing	7.5.2.2 Customer Satisfaction with Invoicing	Invoice Generation Benchmark	8.1.1 How well does your CRM system track and report on revenue?	8.1.2 How well does your CRM system track and report on revenue?	8.1.2.1 How useful are the sales trend analysis reports from your CRM system?	8.1.2.2 How useful are the sales trend analysis reports from your CRM system?	8.2.1.1 How effective are the customer segmentation tools in your CRM system?	8.2.1.2 How effective are the customer segmentation tools in your CRM system?	8.2.2.1 How accurate are the customer lifetime value calculations from your CRM system?	8.2.2.2 How accurate are the customer lifetime value calculations from your CRM system?	8.3.1.1 How useful are the sales forecasts generated by your CRM system?	8.3.1.2 How useful are the sales forecasts generated by your CRM system?	8.3.2.1 How accurate are the sales forecasts generated by your CRM system?	8.3.2.2 How accurate are the sales forecasts generated by your CRM system?	8.4.1.1 How customizable are the sales analytics reports in your CRM system?	8.4.1.2 How customizable are the sales analytics reports in your CRM system?	8.4.2.1 How easy is it to customize the sales analytics reports in your CRM system?	8.4.2.2 How easy is it to customize the sales analytics reports in your CRM system?	8.5.1.1 How would you rate the data visualization in the sales analytics reports from your CRM system?	8.5.1.2 How would you rate the data visualization in the sales analytics reports from your CRM system?	8.5.2.1 How useful is the dashboard functionality in your CRM system for tracking sales performance?	8.5.2.2 How useful is the dashboard functionality in your CRM system for tracking sales performance?	Sales Performance Metrics Benchmark	9.1.1.1 How easy is the order entry process in your CRM system?	9.1.1.2 How easy is the order entry process in your CRM system?	9.1.2.1 How accurate is the order entry process in your CRM system?	9.1.2.2 How accurate is the order entry process in your CRM system?	9.1.3.1 How fast is the order processing in your CRM system?	9.1.3.2 How fast is the order processing in your CRM system?	9.1.4.1 How well is your CRM system integrated with your inventory system?	9.1.4.2 How well is your CRM system integrated with your inventory system?	9.1.5.1 How would you rate the customer experience in the order booking process in your CRM system?	9.1.5.2 How would you rate the customer experience in the order booking process in your CRM system?	9.1.6.1 How available is the order modification facility in your CRM system?	9.1.6.2 How available is the order modification facility in your CRM system?	9.1.7.1 How would you rate the order tracking capabilities of your CRM system?	9.1.7.2 How would you rate the order tracking capabilities of your CRM system?	9.1.8.1 How well is your CRM system integrated with payment gateways?	9.1.8.2 How well is your CRM system integrated with payment gateways?	9.1.9.1 How effective are the order confirmation communications from your CRM system?	9.1.9.2 How effective are the order confirmation communications from your CRM system?	9.1.10.1 Overall, how satisfied is your sales team with the order booking process in your CRM system?	9.1.10.2 Overall, how satisfied is your sales team with the order booking process in your CRM system?	9.2.1.1 How easy is it to create a quotation in your CRM system?	9.2.1.2 How easy is it to create a quotation in your CRM system?	9.2.2.1 How customizable are the quotations in your CRM system?	9.2.2.2 How customizable are the quotations in your CRM system?	9.2.3.1 How fast is the quotation generation in your CRM system?	9.2.3.2 How fast is the quotation generation in your CRM system?	9.2.4.1 How accurate is the quotation calculation in your CRM system?	9.2.4.2 How accurate is the quotation calculation in your CRM system?	9.2.5.1 How clear are the quotations generated by your CRM system?	9.2.5.2 How clear are the quotations generated by your CRM system?	9.2.6.1 How would you rate the quotation tracking capabilities of your CRM system?	9.2.6.2 How would you rate the quotation tracking capabilities of your CRM system?	9.2.7.1 How well is your CRM system integrated with your sales pipeline?	9.2.7.2 How well is your CRM system integrated with your sales pipeline?	9.2.8.1 Overall, how satisfied is your sales team with the quotation process in your CRM system?	9.2.8.2 Overall, how satisfied is your sales team with the quotation process in your CRM system?	9.2.9.1 How efficient is the quotation approval process in your CRM system?	9.2.9.2 How efficient is the quotation approval process in your CRM system?	9.2.10.1 How effective are the quotation communications from your CRM system?	9.2.10.2 How effective are the quotation communications from your CRM system?	Order Booking Process Benchmark	10.1.1.1 How available is the mobile application of your CRM system?	10.1.1.2 How available is the mobile application of your CRM system?	10.1.2.1 How user-friendly is the mobile application of your CRM system?	10.1.2.2 How user-friendly is the mobile application of your CRM system?	10.1.3.1 How would you rate the functionality of your CRM system's mobile application?	10.1.3.2 How would you rate the functionality of your CRM system's mobile application?	10.1.4.1 How reliable is the mobile access to your CRM system?	10.1.4.2 How reliable is the mobile access to your CRM system?	10.1.5.1 How fast is the mobile application of your CRM system?	10.1.5.2 How fast is the mobile application of your CRM system?	10.2.1.1 How compatible is your CRM system with screen readers?	10.2.1.2 How compatible is your CRM system with screen readers?	10.2.2.1 How possible is it to navigate your CRM system using only the keyboard?	10.2.2.2 How possible is it to navigate your CRM system using only the keyboard?	10.2.3.1 How often is alt text provided for images in your CRM system?	10.2.3.2 How often is alt text provided for images in your CRM system?	10.2.4.1 How available is high contrast mode in your CRM system?	10.2.4.2 How available is high contrast mode in your CRM system?	10.2.5.1 Overall, how satisfied are users with the accessibility features of your CRM system?	10.2.5.2 Overall, how satisfied are users with the accessibility features of your CRM system?	Mobile Access Benchmark	11.1.1. How available is data encryption in your CRM system?	11.1.1.2 How available is data encryption in your CRM system?	11.1.2.1 How would you rate the user authentication measures in your CRM system?	11.1.2.2 How would you rate the user authentication measures in your CRM system?	11.1.3.1 How frequently does your CRM system receive security updates?	11.1.3.2 How frequently does your CRM system receive security updates?	11.1.4.1 How would you rate the access control capabilities of your CRM system?	11.1.4.2 How would you rate the access control capabilities of your CRM system?	11.1.5.1 How would you rate your CRM provider's incident response?	11.1.5.2 How would you rate your CRM provider's incident response?	11.1.6.1 How compliant is your CRM system with applicable security regulations and standards?	11.1.6.2 How compliant is your CRM system with applicable security regulations and standards?	11.1.7.1 How aware are the users of your CRM system about security best practices?	11.1.7.2 How aware are the users of your CRM system about security best practices?	11.1.8.1 How frequently do you conduct security audits for your CRM system?	11.1.8.2 How frequently do you conduct security audits for your CRM system?	11.1.9.1 How would you rate the data backup and recovery capabilities of your CRM system?	11.1.9.2 How would you rate the data backup and recovery capabilities of your CRM system?	11.1.10.1 How secure are the third-party integrations with your CRM system?	11.1.10.2 How secure are the third-party integrations with your CRM system?	11.2.1.1 Where is your CRM data hosted?	11.2.1.2 Where is your CRM data hosted?	11.2.2.1 How compliant is your CRM data residency with local data regulations?	11.2.2.2 How compliant is your CRM data residency with local data regulations?	11.2.3.1 How well do your CRM users understand data residency?	11.2.3.2 How well do your CRM users understand data residency?	11.2.4.1 How secure are the data transfers related to your CRM system?	11.2.4.2 How secure are the data transfers related to your CRM system?	11.2.5.1 How compliant are your cross-border data transfers with relevant laws and regulations?	11.2.5.2 How compliant are your cross-border data transfers with relevant laws and regulations?	Cybersecurity Benchmark	12.1.1 How available is the integration of your CRM system with your OMS ERP?	12.1.2 How available is the integration of your CRM system with your OMS ERP?	12.2.1 How effective is the integration of your CRM system with your OMS ERP?	12.2.2 How effective is the integration of your CRM system with your OMS ERP?	12.3.1 How consistent is the data between your CRM and OMS ERP systems?	12.3.2 How consistent is the data between your CRM and OMS ERP systems?	12.4.1 How stable is the integration between your CRM and OMS ERP systems?	12.4.2 How stable is the integration between your CRM and OMS ERP systems?	12.5.1 How real-time is the data exchange between your CRM and OMS ERP systems?	12.5.2 How real-time is the data exchange between your CRM and OMS ERP systems?	12.6.1 How user-friendly is the integration between your CRM and OMS ERP systems?	12.6.2 How user-friendly is the integration between your CRM and OMS ERP systems?	12.7.1 How easy is	Untitled	Integration with Order Management System (OMS) ERP	13.1.1 How often do you use your CRM-OMS ERP integration for order processing?	13.1.2 How often do you use your CRM-OMS ERP integration for order processing?	13.2.1 How often do you use your CRM-OMS ERP integration for inventory management?	13.2.2 How often do you use your CRM-OMS ERP integration for inventory management?	13.3.1 How often do you use your CRM-OMS ERP integration for customer service?	13.3.2 How often do you use your CRM-OMS ERP integration for customer service?	13.4.1 How often do you use your CRM-OMS ERP integration for handling returns and exchanges?	13.4.2 How often do you use your CRM-OMS ERP integration for handling returns and exchanges?	13.5.1 How often do you use your CRM-OMS ERP integration for sales forecasting?	13.5.2 How often do you use your CRM-OMS ERP integration for sales forecasting?	13.6.1 How often do you use your CRM-OMS ERP integration for order status updates?	13.6.2 How often do you use your CRM-OMS ERP integration for order status updates?	13.7.1 How often do you use your CRM-OMS ERP integration for shipment tracking?	13.7.2 How often do you use your CRM-OMS ERP integration for shipment tracking?	13.8.1 How often do you use your CRM-OMS ERP integration for issue resolution?	13.8.2 How often do you use your CRM-OMS ERP integration for issue resolution?	13.9.1 How often do you use your CRM-OMS ERP integration for cross-departmental collaboration?	13.9.2 How often do you use your CRM-OMS ERP integration for cross-departmental collaboration?	13.10.1 How often do you use your CRM-OMS ERP integration for reporting and analytics?	13.10.2 How often do you use your CRM-OMS ERP integration for reporting and analytics?	Integration Use Cases with OMS ERP Benchmark	14.1.1 How often do you use your CRM-Finance ERP integration for billing and invoicing?	14.1.2 How often do you use your CRM-Finance ERP integration for billing and invoicing?	14.2.1 How often do you use your CRM-Finance ERP integration for financial reporting?	14.2.2 How often do you use your CRM-Finance ERP integration for financial reporting?	14.3.1 How often do you use your CRM-Finance ERP integration for revenue recognition?	14.3.2 How often do you use your CRM-Finance ERP integration for revenue recognition?	14.4.1 How often do you use your CRM-Finance ERP integration for payment processing?	14.4.2 How often do you use your CRM-Finance ERP integration for payment processing?	14.5.1 How often do you use your CRM-Finance ERP integration for expense tracking?	14.5.2 How often do you use your CRM-Finance ERP integration for expense tracking?	14.6.1 How often do you use your CRM-Finance ERP integration for budget management?	14.6.2 How often do you use your CRM-Finance ERP integration for budget management?	14.7.1 How often do you use your CRM-Finance ERP integration for risk management?	14.7.2 How often do you use your CRM-Finance ERP integration for risk management?	14.8.1 How often do you use your CRM-Finance ERP integration for cash flow management?	14.8.2 How often do you use your CRM-Finance ERP integration for cash flow management?	14.9.1 How often do you use your CRM-Finance ERP integration for financial forecasting?	14.9.2 How often do you use your CRM-Finance ERP integration for financial forecasting?	14.10.1 How often do you use your CRM-Finance ERP integration for tax compliance?	Integration Use Cases with Finance ERP Benchmark	15.1.1 Retrieving data. Wait a few seconds and try to cut or copy again.	15.1.1 How often do you use your CRM-Commerce integration for product catalog management?	15.1.2.1 How often do you use your CRM-Commerce integration for online order management?	15.1.2.2 How often do you use your CRM-Commerce integration for online order management?	15.1.3.1 How often do you use your CRM-Commerce integration for inventory sync?	15.1.3.2 How often do you use your CRM-Commerce integration for inventory sync?	15.1.4.1 How often do you use your CRM-Commerce integration for customer account management?	15.1.4.2 How often do you use your CRM-Commerce integration for customer account management?	15.1.5.1 How often do you use your CRM-Commerce integration for order tracking and delivery?	15.1.5.2 How often do you use your CRM-Commerce integration for order tracking and delivery?	15.1.6.1 How often do you use your CRM-Commerce integration for e-commerce analytics?	15.1.6.2 How often do you use your CRM-Commerce integration for e-commerce analytics?	15.1.7.1 How often do you use your CRM-Commerce integration for customer engagement?	15.1.7.2 How often do you use your CRM-Commerce integration for customer engagement?	15.1.8.1 How often do you use your CRM-Commerce integration for promotions and discounts?	15.1.8.2 How often do you use your CRM-Commerce integration for promotions and discounts?	15.1.9.1 How often do you use your CRM-Commerce integration for cart abandonment recovery?	15.1.9.2 How often do you use your CRM-Commerce integration for cart abandonment recovery?	15.1.10.1 How often do you use your CRM-Commerce integration for return and refund management?	15.1.10.2 How often do you use your CRM-Commerce integration for return and refund management?	Retrieving data. Wait a few seconds and try to cut or copy again Benchmark	15.2.1.1 How often do you use your CRM-IoT integration for sensor data collection?	15.2.1.2 How often do you use your CRM-IoT integration for sensor data collection?	15.2.2.1 How often do you use your CRM-IoT integration for device monitoring and control?	15.2.2.2 How often do you use your CRM-IoT integration for device monitoring and control?	15.2.3.1 How often do you use your CRM-IoT integration for remote diagnostics and maintenance?	15.2.3.2 How often do you use your CRM-IoT integration for remote diagnostics and maintenance?	15.2.4.1 How often do you use your CRM-IoT integration for IoT data analytics?	15.2.4.2 How often do you use your CRM-IoT integration for IoT data analytics?	15.2.5.1 How often do you use your CRM-IoT integration for predictive maintenance?	15.2.5.2 How often do you use your CRM-IoT integration for predictive maintenance?	15.2.6.1 How often do you use your CRM-IoT integration for enhancing customer experience?	15.2.6.2 How often do you use your CRM-IoT integration for enhancing customer experience?	15.2.7.1 How often do you use your CRM-IoT integration for energy management?	15.2.7.2 How often do you use your CRM-IoT integration for energy management?	15.2.8.1 How often do you use your CRM-IoT integration for supply chain optimization?	15.2.8.2 How often do you use your CRM-IoT integration for supply chain optimization?	15.2.9.1 How often do you use your CRM-IoT integration for asset tracking?	15.2.9.2 How often do you use your CRM-IoT integration for asset tracking?	15.2.10.1 How often do you use your CRM-IoT integration for safety and security monitoring?	15.2.10 2 How often do you use your CRM-IoT integration for safety and security monitoring?	15.2 Integration Use Cases with IoT Benchmark	15.3.1.1 How often do you use your CRM-subscription channels integration for subscription management?	15.3.1.2 How often do you use your CRM-subscription channels integration for subscription management?	15.3.2.1 How often do you use your CRM-subscription channels integration for billing and payments?	15.3.2.2 How often do you use your CRM-subscription channels integration for billing and payments?	15.3.3.1 How often do you use your CRM-subscription channels integration for subscription analytics?	15.3.3.2 How often do you use your CRM-subscription channels integration for subscription analytics?	15.3.4.1 How often do you use your CRM-subscription channels integration for customer engagement?	15.3.4.2 How often do you use your CRM-subscription channels integration for customer engagement?	15.3.5.1 How often do you use your CRM-subscription channels integration for subscription renewals?	15.3.5.2 How often do you use your CRM-subscription channels integration for subscription renewals?	15.3.6.1 How often do you use your CRM-subscription channels integration for subscriber segmentation?	15.3.6.2 How often do you use your CRM-subscription channels integration for subscriber segmentation?	15.3.7.1 How often do you use your CRM-subscription channels integration for subscription usage tracking?	15.3.7.2 How often do you use your CRM-subscription channels integration for subscription usage tracking?	15.3.8.1 How often do you use your CRM-subscription channels integration for churn analysis?	15.3.8.2 How often do you use your CRM-subscription channels integration for churn analysis?	15.3.9.1 How often do you use your CRM-subscription channels integration for promotions and discounts?	15.3.9.2 How often do you use your CRM-subscription channels integration for promotions and discounts?	15.3.10.1 How often do you use your CRM-subscription channels integration for subscriber support and communications?	15.3.10.2 How often do you use your CRM-subscription channels integration for subscriber support and communications?	15.3 Integration Use Cases with Subscription Channels Benchmark	15 Benchmark	16.1.1 How often do you use your CRM for plan configuration in subscription management?	16.1.2 How often do you use your CRM for plan configuration in subscription management?	16.2.1 How often do you use your CRM for subscription pricing management?	16.2.2 How often do you use your CRM for subscription pricing management?	16.3.1 How often do you use your CRM for managing subscription renewals?	16.3.2 How often do you use your CRM for managing subscription renewals?	16.4.1 How often do you use your CRM for managing subscription upgrades and downgrades?	16.4.2 How often do you use your CRM for managing subscription upgrades and downgrades?	16.5.1 How often do you use your CRM for subscription billing management?	16.5.2 How often do you use your CRM for subscription billing management?	16.6.1 How often do you use your CRM for managing the subscription lifecycle?	16.6.2 How often do you use your CRM for managing the subscription lifecycle?	16.7.1 How often do you use your CRM for subscription analytics and reporting?	16.7.2 How often do you use your CRM for subscription analytics and reporting?	16.8.1 How often do you use your CRM for subscriber communication and engagement in subscription management?	16.8.2 How often do you use your CRM for subscriber communication and engagement in subscription management?	16.9.1 How often do you use your CRM for churn management in subscription management?	16.9.2 How often do you use your CRM for churn management in subscription management?	16.10.1 How often do you use your CRM for tracking subscription metrics?	16.10.2 How often do you use your CRM for tracking subscription metrics?	Integration Use Cases with Subscription Management Benchmark	17.1.1 How often do you use your CRM for loyalty program management?	17.1.2 How often do you use your CRM for loyalty program management?	17.2.1 How often do you use your CRM for customer segmentation in loyalty management?	17.2.2 How often do you use your CRM for customer segmentation in loyalty management?	17.3.1 How often do you use your CRM for tracking points and rewards in customer loyalty?	17.3.2 How often do you use your CRM for tracking points and rewards in customer loyalty?	17.4.1 How often do you use your CRM for creating personalized loyalty offers?	17.4.2 How often do you use your CRM for creating personalized loyalty offers?	17.5.1 Retrieving data. Wait a few seconds and try to cut or copy again.	17.5.2 How often do you use your CRM for loyalty program analytics and reporting?	17.6.1 How often do you use your CRM for customer engagement and communication in loyalty management?	17.6.2 How often do you use your CRM for customer engagement and communication in loyalty management?	17.7.1 How often do you use your CRM for loyalty tier management?	17.7.2 How often do you use your CRM for loyalty tier management?	17.8.1 Retrieving data. Wait a few seconds and try to cut or copy again.	17.8.2 Retrieving data. Wait a few seconds and try to cut or copy again.	17.9.1 How often do you use your CRM for managing referral and advocacy programs in loyalty management?	17.9.2 How often do you use your CRM for managing referral and advocacy programs in loyalty management?	17.10.1 How often do you use your CRM-loyalty program integration for program management?	17.10.2 How often do you use your CRM-loyalty program integration for program management?	Integration Use Cases with Customer Loyalty Management Benchmark	Entry Date	Entry ID	User	User IP