General Information
Salesforce is a award winning CRM software that has separate system for Analytics, Marketing, Service, and Community Cloud. It tracks all customer information to follow more leads.
It has a mobile app for Android and iOS devices, which provide more mobility to the user.
To provide more flexibility, it integrates with other business solutions such as Zendesk, TeamSupport, etc.
Newer Innovations in Salesforce
Its automated service management tool helps in solving routine problems quickly and helps IT team in managing service request easily. It has real-time visibility of all the queries pending and solved. It also has the feature of mass email.
Salesforce scales your customer service capacity and can change according to the budget and need of your business. It connects the customer’s on their webpage to the live chat and removes the confusion of the customer.
Why we use Salesforce?
Salesforce help companies of all sizes solve their business problems.
It provide a platform for the user to access the information and perform task without any customer support representative.
Companies uses this tool to provide any time support to the customers.
It makes the process of customer support fully automated and easy.
Industry Positive Comments
Some of the customers said it has great integration with sales process.
We can set remainder and follow up activities.
Some customers said it allows you to customize the product according to our need.
Needs Improvement
Some customers said that the customizable process is complicated.
Interface is not so easy, there is no auto-save option.
Some customers said that the cleaning of duplicated accounts is complicated.
Similar Products in the Industry
Some of the similar search products in the industry are Monday.com, Freshdesk, Jira Service Desk, Zoho Desk, Whatfix, Oracle Service Cloud, LiveAgent, Helpshift, WalkMe, TeamSupport.