Reputation.com-Pros and Cons

GENERAL FEATURES

Reputation.com provides a managed reputation management platform and services for large, multi-location enterprises. It provides valuable operational insights that help businesses to be more efficient, delivers better service, drives traffic, visits, and eventually revenue. It enlists business-specific advocates to help improve rankings and ratings for your locations, and easily track and respond to reviews. They create, curate and share targeted content and campaigns and manage it all in a central library.

Reputation.com makes it easy for consumers to find and engage with business users. It allows uers to schedule reports and have them sent to all relevant stakeholders within the organization. It empowers organizations to use real insights to make operational decisions, based on their rich online reputation score. It’s Get at-a-glance metrics and actionable data on one intuitive dashboard that makes businesses instantly aware of their strengths lie; and what business areas need attention.

Reputation.com leverages deep learning to uncover trends in reviews, social media and surveys; makes targeted operational changes that improve customer experience. Reputation.com team monitors online reviews across Google, Facebook and all your key industry sites, to keep businesses informed about customer sentiment and connected to customers.

NEWER INNOVATIONS

Reputation.com monitors and improves online ratings and reputation and optimize customer experience. It exceeds industry benchmarks for fast service recovery using insights from customer experience data across all digital channels. Reputation.com packages content into local, regional or interest-based campaigns and schedule posts for maximum impact with local audiences across your geographic. Reputation.com discovers what delights your customers and standardizes on what you are doing well across your organization. It identifies weaknesses and strengths and let you know where to focus your efforts. It monitors Reputation Score-the one key metric that tracks your performance on all dimensions of online reputation. It helps businesses understand GMB (Google My Business) performance and search ranking impact. It helps showcase your star ratings and reviews with a strong Google presence to increase click-throughs. Reputation.com also provides tips and strategies to help you to build surveys that yield actionable results.

WHY USE IT?

Reputation.com mix of both product and services make it a unique proposition in social marketing. It makes businesses pick up any social marketing faster and with correct SMEs on the ground.

INDUSTRY’S POSITIVE COMMENTS

Business users believe that Reputation.com can help businesses grow star ratings and reputation scores across different locations quickly. Reputation.com gives an easy way to manage guest feedback in a way that would take exponentially longer without it. Reputation.com keeps businesses up to date on all client reviews and gives them reporting options. Reputation.com transforms alongside digital world to meet best practice, truly understanding their client’s needs and predicting future needs efficiently. The support team is also always available to help or troubleshoot issues.

NEED IMPROVEMENT

Few business users believe that it needs better integration with Yelp. Training to work with the platform is needed initially. It should also allow posting multiple images and videos on Instagram.