Live Help Chat-Pros and Cons

General Information

LiveHelpChat give us opportunity to chat with our customers. We can put your own canned messages and talk to customers via eMail, Live Chat, or Call Requests. Some basic features are SMS text messaging chat ability, Facebook integration.

In LiveHelpChat we can see live visitors and pages, it has convenient pop up messages alerting and is HIPAA compliance. Other features includes google translate feature with chat window is fully customizable with various trigger

Newer Innovations in the LiveHelpChat

Some of the prominent innovative features of LiveHelpNow are that it allow customers to text the store’s landline telephone number and we can see the country from and IP addresses of customers. Customer Service is free and available seven days a week.

LiveHelpChat is easy to implement on website, allows for multiple unique chat windows and on boarding process is easy. It has support for FaceBook IM and access to wide-ranging data is fantastic including multitasking ability.

Why we use LiveHelpChat ?
LiveHelpChat feature set is comparable to industry leading and more expensive options. The Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs.
It is easy to get things done with LiveHelpNow in a fast paced world and industry. It is easy for marketers/coaches to make changes. It’s very reasonably priced.
Industry Positive Comments

Some of positive comments for Industry are that its interface is easy to navigate and to configure, pop-up tab is a hugely popular feature and solid platform for handling live chat on our website. We can access chat from anywhere even on phone.

Needs Improvement

Some of the customers expect improvement in difficulty to attach pictures while chatting, chat window is awfully small and there is no control between the management user and normal operators.
LiveHelpChat doesn’t have the flexibility to split an invoice and its development cycle is really slow.