IT Service Software Story Backlog

As a system user for Application Development, I should be able to digitally manage Access Controls/Permissions.

As a system user for Application Development, I should be able to digitally manage Code Refactoring.

As a system user for Application Development, I should be able to digitally manage Collaboration Tools.

As a system user for Application Development, I should be able to digitally manage Compatibility Testing.

As a system user for Application Development, I should be able to digitally manage Data Modeling.

As a system user for Application Development, I should be able to digitally manage Debugging.

As a system user for Application Development, I should be able to digitally manage Deployment Management.

As a system user for Application Development, I should be able to digitally manage Mobile Development.

As a system user for Application Development, I should be able to digitally manage No-Code.

As a system user for Application Development, I should be able to digitally manage Reporting/Analytics.

As a system user for Application Development, I should be able to digitally manage Software Development.

As a system user for Application Development, I should be able to digitally manage Source Control.

As a system user for Application Development, I should be able to digitally manage Web App Development.

As a system user for Application Performance Management, I should be able to digitally manage Baseline Manager.

As a system user for Application Performance Management, I should be able to digitally manage Diagnostic Tools.

As a system user for Application Performance Management, I should be able to digitally manage Full Transaction Diagnostics.

As a system user for Application Performance Management, I should be able to digitally manage Performance Control.

As a system user for Application Performance Management, I should be able to digitally manage Resource Management.

As a system user for Application Performance Management, I should be able to digitally manage Root-Cause Diagnosis.

As a system user for Application Performance Management, I should be able to digitally manage Server Performance.

As a system user for Application Performance Management, I should be able to digitally manage Trace individual transactions.

As a system user for Asset Tracking, I should be able to digitally manage Activity Tracking.

As a system user for Asset Tracking, I should be able to digitally manage Audit Trail.

As a system user for Asset Tracking, I should be able to digitally manage Barcoding/RFID.

As a system user for Asset Tracking, I should be able to digitally manage Check-in/Check-out.

As a system user for Asset Tracking, I should be able to digitally manage Depreciation Management.

As a system user for Asset Tracking, I should be able to digitally manage Disposal Management.

As a system user for Asset Tracking, I should be able to digitally manage Location Tracking.

As a system user for Asset Tracking, I should be able to digitally manage Reservations Management.

As a system user for Business Intelligence, I should be able to digitally manage Ad Hoc Reports.

As a system user for Business Intelligence, I should be able to digitally manage Benchmarking.

As a system user for Business Intelligence, I should be able to digitally manage Dashboard.

As a system user for Business Intelligence, I should be able to digitally manage Key Performance Indicators.

As a system user for Business Intelligence, I should be able to digitally manage Performance Metrics.

As a system user for Business Intelligence, I should be able to digitally manage Predictive Analytics.

As a system user for Business Intelligence, I should be able to digitally manage Profitability Analysis.

As a system user for Business Intelligence, I should be able to digitally manage Publishing / Sharing.

As a system user for Business Intelligence, I should be able to digitally manage Scorecards.

As a system user for Business Intelligence, I should be able to digitally manage Strategic Planning.

As a system user for Business Intelligence, I should be able to digitally manage Trend / Problem Indicators.

As a system user for Business Intelligence, I should be able to digitally manage Visual Analytics.

As a system user for Business Process Management, I should be able to digitally manage Access Controls/Permissions.

As a system user for Business Process Management, I should be able to digitally manage Alerts/Notifications.

As a system user for Business Process Management, I should be able to digitally manage Business Process Automation.

As a system user for Business Process Management, I should be able to digitally manage Business Rules Management.

As a system user for Business Process Management, I should be able to digitally manage Collaboration.

As a system user for Business Process Management, I should be able to digitally manage Process Change Tracking.

As a system user for Business Process Management, I should be able to digitally manage Process Mapping.

As a system user for Business Process Management, I should be able to digitally manage Process Modeling & Designing.

As a system user for Business Process Management, I should be able to digitally manage Visual Workflow Management.

As a system user for Call Center, I should be able to digitally manage Blended Call Center.

As a system user for Call Center, I should be able to digitally manage Call Logging.

As a system user for Call Center, I should be able to digitally manage Call Recording.

As a system user for Call Center, I should be able to digitally manage Call Scripting.

As a system user for Call Center, I should be able to digitally manage Campaign Management.

As a system user for Call Center, I should be able to digitally manage Escalation Management.

As a system user for Call Center, I should be able to digitally manage Inbound Call Center.

As a system user for Call Center, I should be able to digitally manage Interactive Voice Response (IVR).

As a system user for Call Center, I should be able to digitally manage Manual Dialer.

As a system user for Call Center, I should be able to digitally manage Outbound Call Center.

As a system user for Call Center, I should be able to digitally manage Predictive Dialer.

As a system user for Call Center, I should be able to digitally manage Progressive Dialer.

As a system user for Call Center, I should be able to digitally manage Queue Management.

As a system user for Call Center, I should be able to digitally manage Real-time Chat.

As a system user for Call Center, I should be able to digitally manage Reporting/Analytics.

As a system user for Contract Management, I should be able to digitally manage Buy Side (Suppliers).

As a system user for Contract Management, I should be able to digitally manage Completion Tracking.

As a system user for Contract Management, I should be able to digitally manage Compliance Tracking.

As a system user for Contract Management, I should be able to digitally manage Contract Lifecycle Management.

As a system user for Contract Management, I should be able to digitally manage Electronic Signature.

As a system user for Contract Management, I should be able to digitally manage Full Text Search.

As a system user for Contract Management, I should be able to digitally manage Government Contracts.

As a system user for Contract Management, I should be able to digitally manage Pre-built Templates.

As a system user for Contract Management, I should be able to digitally manage Sell Side (Customers).

As a system user for Contract Management, I should be able to digitally manage Specialty Contracts.

As a system user for Contract Management, I should be able to digitally manage Version Control.

As a system user for Contract Management, I should be able to digitally manage Workflow Management.

As a system user for Customer Service, I should be able to digitally manage Alerts / Escalation.

As a system user for Customer Service, I should be able to digitally manage Appointment Management.

As a system user for Customer Service, I should be able to digitally manage Call Center Management.

As a system user for Customer Service, I should be able to digitally manage Email Management.

As a system user for Customer Service, I should be able to digitally manage Knowledge Base.

As a system user for Customer Service, I should be able to digitally manage Live Chat.

As a system user for Customer Service, I should be able to digitally manage Performance Metrics.

As a system user for Customer Service, I should be able to digitally manage Queue Management.

As a system user for Customer Service, I should be able to digitally manage Self Service Portal.

As a system user for Customer Service, I should be able to digitally manage Social Media Integration.

As a system user for Customer Service, I should be able to digitally manage Surveys & Feedback.

As a system user for Customer Service, I should be able to digitally manage Virtual Assistant.

As a system user for Customer Service, I should be able to digitally manage Workflow Management.

As a system user for Disk Imaging, I should be able to digitally manage Backup Scheduling.

As a system user for Disk Imaging, I should be able to digitally manage Bare-Metal Restore.

As a system user for Disk Imaging, I should be able to digitally manage Compression.

As a system user for Disk Imaging, I should be able to digitally manage Differential Backup.

As a system user for Disk Imaging, I should be able to digitally manage Disk Cloning.

As a system user for Disk Imaging, I should be able to digitally manage Encryption.

As a system user for Disk Imaging, I should be able to digitally manage Image Deployment.

As a system user for Disk Imaging, I should be able to digitally manage Incremental Backup.

As a system user for Disk Imaging, I should be able to digitally manage Web Access / Restoration.

As a system user for Field Service Management, I should be able to digitally manage Billing & Invoicing.

As a system user for Field Service Management, I should be able to digitally manage Contact Database.

As a system user for Field Service Management, I should be able to digitally manage Contract Management.

As a system user for Field Service Management, I should be able to digitally manage Dispatch Management.

As a system user for Field Service Management, I should be able to digitally manage Electronic Signature.

As a system user for Field Service Management, I should be able to digitally manage Inventory Management.

As a system user for Field Service Management, I should be able to digitally manage Mobile Access.

As a system user for Field Service Management, I should be able to digitally manage Online Time Clock.

As a system user for Field Service Management, I should be able to digitally manage Payment Collection in the Field.

As a system user for Field Service Management, I should be able to digitally manage Quotes/Estimates.

As a system user for Field Service Management, I should be able to digitally manage Routing.

As a system user for Field Service Management, I should be able to digitally manage Scheduling.

As a system user for Field Service Management, I should be able to digitally manage Service History Tracking.

As a system user for Field Service Management, I should be able to digitally manage Work Order Management.

As a system user for Help Desk, I should be able to digitally manage Alerts / Escalation.

As a system user for Help Desk, I should be able to digitally manage Automated Routing.

As a system user for Help Desk, I should be able to digitally manage Customizable Branding.

As a system user for Help Desk, I should be able to digitally manage Document Storage.

As a system user for Help Desk, I should be able to digitally manage Email Integration.

As a system user for Help Desk, I should be able to digitally manage Interaction Tracking.

As a system user for Help Desk, I should be able to digitally manage IT Asset Management.

As a system user for Help Desk, I should be able to digitally manage Knowledge Base Management.

As a system user for Help Desk, I should be able to digitally manage Multi-Channel Communication.

As a system user for Help Desk, I should be able to digitally manage Network Monitoring.

As a system user for Help Desk, I should be able to digitally manage Real-time Chat.

As a system user for Help Desk, I should be able to digitally manage Self Service Portal.

As a system user for Help Desk, I should be able to digitally manage Service Level Agreement (SLA) Management.

As a system user for Help Desk, I should be able to digitally manage Ticket Management.

As a system user for Integration, I should be able to digitally manage Dashboard.

As a system user for Integration, I should be able to digitally manage ETL – Extract / Transfer / Load.

As a system user for Integration, I should be able to digitally manage Metadata Management.

As a system user for Integration, I should be able to digitally manage Multiple Data Sources.

As a system user for Integration, I should be able to digitally manage Web Services.

As a system user for IT Asset Management, I should be able to digitally manage Audit Management.

As a system user for IT Asset Management, I should be able to digitally manage Compliance Tracking.

As a system user for IT Asset Management, I should be able to digitally manage Configuration Management.

As a system user for IT Asset Management, I should be able to digitally manage Contract/License Management.

As a system user for IT Asset Management, I should be able to digitally manage Cost Tracking.

As a system user for IT Asset Management, I should be able to digitally manage Inventory Management.

As a system user for IT Asset Management, I should be able to digitally manage Maintenance Management.

As a system user for IT Asset Management, I should be able to digitally manage Procurement Management.

As a system user for IT Asset Management, I should be able to digitally manage Requisition Management.

As a system user for IT Asset Management, I should be able to digitally manage Supplier Management.

As a system user for IT Management, I should be able to digitally manage Access Controls/Permissions.

As a system user for IT Management, I should be able to digitally manage Capacity Management.

As a system user for IT Management, I should be able to digitally manage Compliance Management.

As a system user for IT Management, I should be able to digitally manage Inventory Management.

As a system user for IT Management, I should be able to digitally manage Issue Auditing.

As a system user for IT Management, I should be able to digitally manage License Management.

As a system user for IT Management, I should be able to digitally manage Maintenance Scheduling.

As a system user for IT Management, I should be able to digitally manage Patch Management.

As a system user for IT Management, I should be able to digitally manage Remote Access/Control.

As a system user for IT Service, I should be able to digitally manage Contract Management.

As a system user for IT Service, I should be able to digitally manage Incident Management.

As a system user for IT Service, I should be able to digitally manage IT Asset Management.

As a system user for IT Service, I should be able to digitally manage Knowledge Management.

As a system user for IT Service, I should be able to digitally manage Release Management.

As a system user for IT Service, I should be able to digitally manage Self Service Portal.

As a system user for IT Service, I should be able to digitally manage Service Catalog.

As a system user for IT Service, I should be able to digitally manage Service Reporting.

As a system user for IT Service, I should be able to digitally manage Ticket Management.

As a system user for ITSM, I should be able to digitally manage Asset Tracking.

As a system user for ITSM, I should be able to digitally manage Availability Management.

As a system user for ITSM, I should be able to digitally manage Change Management.

As a system user for ITSM, I should be able to digitally manage Configuration Management.

As a system user for ITSM, I should be able to digitally manage Contract/License Management.

As a system user for ITSM, I should be able to digitally manage Incident Management.

As a system user for ITSM, I should be able to digitally manage Problem Management.

As a system user for ITSM, I should be able to digitally manage Project Management.

As a system user for ITSM, I should be able to digitally manage Release & Deployment Management.

As a system user for ITSM, I should be able to digitally manage Self Service Portal.

As a system user for MSP, I should be able to digitally manage Backup and Recovery.

As a system user for MSP, I should be able to digitally manage Billing & Invoicing.

As a system user for MSP, I should be able to digitally manage CRM.

As a system user for MSP, I should be able to digitally manage Dashboard.

As a system user for MSP, I should be able to digitally manage Help Desk.

As a system user for MSP, I should be able to digitally manage Issue Management.

As a system user for MSP, I should be able to digitally manage Live Chat.

As a system user for MSP, I should be able to digitally manage Patch Management.

As a system user for MSP, I should be able to digitally manage Project Management.

As a system user for MSP, I should be able to digitally manage Remote Access.

As a system user for MSP, I should be able to digitally manage Scheduling.

As a system user for Network Monitoring, I should be able to digitally manage Bandwidth Monitoring.

As a system user for Network Monitoring, I should be able to digitally manage Baseline Manager.

As a system user for Network Monitoring, I should be able to digitally manage Dashboard.

As a system user for Network Monitoring, I should be able to digitally manage Internet Usage Monitoring.

As a system user for Network Monitoring, I should be able to digitally manage IP Address Monitoring.

As a system user for Network Monitoring, I should be able to digitally manage Network Diagnosis.

As a system user for Network Monitoring, I should be able to digitally manage Network Resource Management.

As a system user for Network Monitoring, I should be able to digitally manage Server Monitoring.

As a system user for Network Monitoring, I should be able to digitally manage SLA Monitoring.

As a system user for Network Monitoring, I should be able to digitally manage Uptime Monitoring.

As a system user for Network Monitoring, I should be able to digitally manage Web Traffic Reporting.

As a system user for Reporting, I should be able to digitally manage Customizable Dashboard.

As a system user for Reporting, I should be able to digitally manage Data Source Connectors.

As a system user for Reporting, I should be able to digitally manage Drag & Drop.

As a system user for Reporting, I should be able to digitally manage Drill Down.

As a system user for Reporting, I should be able to digitally manage Financial Reporting.

As a system user for Reporting, I should be able to digitally manage Forecasting.

As a system user for Reporting, I should be able to digitally manage Marketing Reports.

As a system user for Reporting, I should be able to digitally manage OLAP.

As a system user for Reporting, I should be able to digitally manage Report Export.

As a system user for Reporting, I should be able to digitally manage Sales Reports.

As a system user for Reporting, I should be able to digitally manage Scheduled / Automated Reports.