| As a system user for Help Desk, I should be able to digitally manage Incident Management. |
| As a system user for Help Desk, I should be able to digitally manage Knowledge Management. |
| As a system user for IT Service Management , I should be able to digitally manage Advanced Reporting. |
| As a system user for IT Service Management , I should be able to digitally manage Agent collision detection. |
| As a system user for IT Service Management , I should be able to digitally manage Agent Collision. |
| As a system user for IT Service Management , I should be able to digitally manage Agent ranking. |
| As a system user for IT Service Management , I should be able to digitally manage Agents. |
| As a system user for IT Service Management , I should be able to digitally manage Alerts and notifications. |
| As a system user for IT Service Management , I should be able to digitally manage Android native app. |
| As a system user for IT Service Management , I should be able to digitally manage Announcements. |
| As a system user for IT Service Management , I should be able to digitally manage API Accessibility. |
| As a system user for IT Service Management , I should be able to digitally manage API. |
| As a system user for IT Service Management , I should be able to digitally manage Asset Management. |
| As a system user for IT Service Management , I should be able to digitally manage Asset Reporting. |
| As a system user for IT Service Management , I should be able to digitally manage Atlassian Marketplace compatibility. |
| As a system user for IT Service Management , I should be able to digitally manage Attachments. |
| As a system user for IT Service Management , I should be able to digitally manage Automated ticket distribution. |
| As a system user for IT Service Management , I should be able to digitally manage Automation. |
| As a system user for IT Service Management , I should be able to digitally manage Basic Reporting. |
| As a system user for IT Service Management , I should be able to digitally manage Basic Ticketing. |
| As a system user for IT Service Management , I should be able to digitally manage Benchmarks. |
| As a system user for IT Service Management , I should be able to digitally manage Best-in-class Remote Access. |
| As a system user for IT Service Management , I should be able to digitally manage Billing and Invoicing. |
| As a system user for IT Service Management , I should be able to digitally manage Broadcast messages. |
| As a system user for IT Service Management , I should be able to digitally manage Business hours. |
| As a system user for IT Service Management , I should be able to digitally manage Business process automation. |
| As a system user for IT Service Management , I should be able to digitally manage Canned messages (Macros). |
| As a system user for IT Service Management , I should be able to digitally manage Change Management. |
| As a system user for IT Service Management , I should be able to digitally manage Chat and File Transfer. |
| As a system user for IT Service Management , I should be able to digitally manage Chat. |
| As a system user for IT Service Management , I should be able to digitally manage Client management. |
| As a system user for IT Service Management , I should be able to digitally manage Cloud-hosted. |
| As a system user for IT Service Management , I should be able to digitally manage CMDB. |
| As a system user for IT Service Management , I should be able to digitally manage Collaboration tools. |
| As a system user for IT Service Management , I should be able to digitally manage Companies. |
| As a system user for IT Service Management , I should be able to digitally manage Compliance tracker. |
| As a system user for IT Service Management , I should be able to digitally manage Confluence integration. |
| As a system user for IT Service Management , I should be able to digitally manage Contact fields. |
| As a system user for IT Service Management , I should be able to digitally manage Contact form gallery. |
| As a system user for IT Service Management , I should be able to digitally manage Contact forms. |
| As a system user for IT Service Management , I should be able to digitally manage Contact groups. |
| As a system user for IT Service Management , I should be able to digitally manage Contacts. |
| As a system user for IT Service Management , I should be able to digitally manage Contract Management. |
| As a system user for IT Service Management , I should be able to digitally manage Contracts and Services Management. |
| As a system user for IT Service Management , I should be able to digitally manage Contracts and SLA. |
| As a system user for IT Service Management , I should be able to digitally manage CSAT reporting. |
| As a system user for IT Service Management , I should be able to digitally manage Custom Mailbox. |
| As a system user for IT Service Management , I should be able to digitally manage Custom scripting. |
| As a system user for IT Service Management , I should be able to digitally manage Customer facing web interface that you can easily brand. |
| As a system user for IT Service Management , I should be able to digitally manage Customer portal. |
| As a system user for IT Service Management , I should be able to digitally manage Customizable access control. |
| As a system user for IT Service Management , I should be able to digitally manage Dashboard view. |
| As a system user for IT Service Management , I should be able to digitally manage Departments. |
| As a system user for IT Service Management , I should be able to digitally manage Domain Mapping. |
| As a system user for IT Service Management , I should be able to digitally manage Easy & effective asset management. |
| As a system user for IT Service Management , I should be able to digitally manage Effective incident and problem management. |
| As a system user for IT Service Management , I should be able to digitally manage Email notifications. |
| As a system user for IT Service Management , I should be able to digitally manage Enterprise Reporting. |
| As a system user for IT Service Management , I should be able to digitally manage ETL support. |
| As a system user for IT Service Management , I should be able to digitally manage Export ticket views to CSV. |
| As a system user for IT Service Management , I should be able to digitally manage Filters. |
| As a system user for IT Service Management , I should be able to digitally manage Flexible out-of-the-box integrations with 3rd party apps. |
| As a system user for IT Service Management , I should be able to digitally manage Flexible ticket management with automated workflow. |
| As a system user for IT Service Management , I should be able to digitally manage Flexible ticket management. |
| As a system user for IT Service Management , I should be able to digitally manage Flexible, scalable pricing. |
| As a system user for IT Service Management , I should be able to digitally manage Full CSS rebranding. |
| As a system user for IT Service Management , I should be able to digitally manage Graphical workflow editor. |
| As a system user for IT Service Management , I should be able to digitally manage Group rules and macros. |
| As a system user for IT Service Management , I should be able to digitally manage Hardware/software inventory management. |
| As a system user for IT Service Management , I should be able to digitally manage Help Desk and Ticketing. |
| As a system user for IT Service Management , I should be able to digitally manage Help desk integration. |
| As a system user for IT Service Management , I should be able to digitally manage Hybrid ticket stream. |
| As a system user for IT Service Management , I should be able to digitally manage Incident Management. |
| As a system user for IT Service Management , I should be able to digitally manage Integrations. |
| As a system user for IT Service Management , I should be able to digitally manage Intelligent Automation Tools. |
| As a system user for IT Service Management , I should be able to digitally manage iOS-native app. |
| As a system user for IT Service Management , I should be able to digitally manage IP Whitelisting. |
| As a system user for IT Service Management , I should be able to digitally manage IT Asset Management. |
| As a system user for IT Service Management , I should be able to digitally manage IT automation. |
| As a system user for IT Service Management , I should be able to digitally manage ITIL-ready templates. |
| As a system user for IT Service Management , I should be able to digitally manage JIRA software integration. |
| As a system user for IT Service Management , I should be able to digitally manage Knowledge Base Management. |
| As a system user for IT Service Management , I should be able to digitally manage Knowledge base portal and community forums included. |
| As a system user for IT Service Management , I should be able to digitally manage Knowledge Base. |
| As a system user for IT Service Management , I should be able to digitally manage Low-code support. |
| As a system user for IT Service Management , I should be able to digitally manage Machine learning. |
| As a system user for IT Service Management , I should be able to digitally manage Metrics report. |
| As a system user for IT Service Management , I should be able to digitally manage Mobile Access. |
| As a system user for IT Service Management , I should be able to digitally manage Mobile support compatibility with iPhone, iPad, and Android apps. |
| As a system user for IT Service Management , I should be able to digitally manage Mobile support with native iPhone, iPad, and Android apps. |
| As a system user for IT Service Management , I should be able to digitally manage Mobile Technician Management. |
| As a system user for IT Service Management , I should be able to digitally manage Mobile View. |
| As a system user for IT Service Management , I should be able to digitally manage Modifiable help desk system. |
| As a system user for IT Service Management , I should be able to digitally manage Monitoring. |
| As a system user for IT Service Management , I should be able to digitally manage MSP Plugin. |
| As a system user for IT Service Management , I should be able to digitally manage Multi language support coupled with smooth API integration. |
| As a system user for IT Service Management , I should be able to digitally manage Multi-brand support with linked accounts. |
| As a system user for IT Service Management , I should be able to digitally manage Multi-language. |
| As a system user for IT Service Management , I should be able to digitally manage Multi-locale (timezone and languages). |
| As a system user for IT Service Management , I should be able to digitally manage Multiple channel support. |
| As a system user for IT Service Management , I should be able to digitally manage Multiple data sourcing. |
| As a system user for IT Service Management , I should be able to digitally manage Multiple Portal Languages. |
| As a system user for IT Service Management , I should be able to digitally manage Multiple SLA Policies. |
| As a system user for IT Service Management , I should be able to digitally manage Notes. |
| As a system user for IT Service Management , I should be able to digitally manage Open API enabling seamless integration into your business. |
| As a system user for IT Service Management , I should be able to digitally manage Over 100 out-of-the-box integrations with 3rd party apps. |
| As a system user for IT Service Management , I should be able to digitally manage Password reset. |
| As a system user for IT Service Management , I should be able to digitally manage Patch Management. |
| As a system user for IT Service Management , I should be able to digitally manage Pause. |
| As a system user for IT Service Management , I should be able to digitally manage Performance metrics. |
| As a system user for IT Service Management , I should be able to digitally manage Portal Customization. |
| As a system user for IT Service Management , I should be able to digitally manage Pre-built: Salesforce, SugarCRM. |
| As a system user for IT Service Management , I should be able to digitally manage Predefined answers. |
| As a system user for IT Service Management , I should be able to digitally manage Problem Management. |
| As a system user for IT Service Management , I should be able to digitally manage Professional Services Automation (PSA). |
| As a system user for IT Service Management , I should be able to digitally manage Public and private forums. |
| As a system user for IT Service Management , I should be able to digitally manage Real time alerts. |
| As a system user for IT Service Management , I should be able to digitally manage Real-time updates, information, and collaboration. |
| As a system user for IT Service Management , I should be able to digitally manage Release Management. |
| As a system user for IT Service Management , I should be able to digitally manage Remote control. |
| As a system user for IT Service Management , I should be able to digitally manage Remote Monitoring and Management (RMM). |
| As a system user for IT Service Management , I should be able to digitally manage Remote/mobile access support. |
| As a system user for IT Service Management , I should be able to digitally manage Repetitive task automation. |
| As a system user for IT Service Management , I should be able to digitally manage Reporting and Analytics. |
| As a system user for IT Service Management , I should be able to digitally manage Reports and analytics. |
| As a system user for IT Service Management , I should be able to digitally manage Reports. |
| As a system user for IT Service Management , I should be able to digitally manage Responsibility. |
| As a system user for IT Service Management , I should be able to digitally manage REST API. |
| As a system user for IT Service Management , I should be able to digitally manage Robust reporting and advanced analytics. |
| As a system user for IT Service Management , I should be able to digitally manage Rules. |
| As a system user for IT Service Management , I should be able to digitally manage Satisfaction Surveys. |
| As a system user for IT Service Management , I should be able to digitally manage Scheduler. |
| As a system user for IT Service Management , I should be able to digitally manage Screencasting. |
| As a system user for IT Service Management , I should be able to digitally manage Self Service Portal with password security. |
| As a system user for IT Service Management , I should be able to digitally manage Self Service Portal. |
| As a system user for IT Service Management , I should be able to digitally manage Self-service portal. |
| As a system user for IT Service Management , I should be able to digitally manage Self-service. |
| As a system user for IT Service Management , I should be able to digitally manage Service Catalog. |
| As a system user for IT Service Management , I should be able to digitally manage Service Desk. |
| As a system user for IT Service Management , I should be able to digitally manage Service Level Agreements. |
| As a system user for IT Service Management , I should be able to digitally manage Service-Level-Agreement (SLA). |
| As a system user for IT Service Management , I should be able to digitally manage SLA Management. |
| As a system user for IT Service Management , I should be able to digitally manage SLAs (Service Level Agreements). |
| As a system user for IT Service Management , I should be able to digitally manage Social Media Management. |
| As a system user for IT Service Management , I should be able to digitally manage Solid Knowledge Base. |
| As a system user for IT Service Management , I should be able to digitally manage SPAM filters. |
| As a system user for IT Service Management , I should be able to digitally manage SSO with Twitter, Facebook, Google and SAML. |
| As a system user for IT Service Management , I should be able to digitally manage Tags. |
| As a system user for IT Service Management , I should be able to digitally manage Task management/scheduling. |
| As a system user for IT Service Management , I should be able to digitally manage Third-party integrations. |
| As a system user for IT Service Management , I should be able to digitally manage Ticket fields. |
| As a system user for IT Service Management , I should be able to digitally manage Ticket management. |
| As a system user for IT Service Management , I should be able to digitally manage Ticket/Customer insights (CRM). |
| As a system user for IT Service Management , I should be able to digitally manage Ticketing. |
| As a system user for IT Service Management , I should be able to digitally manage Time Rules. |
| As a system user for IT Service Management , I should be able to digitally manage Time Tracking. |
| As a system user for IT Service Management , I should be able to digitally manage Troubleshooting tools. |
| As a system user for IT Service Management , I should be able to digitally manage Universal inbox. |
| As a system user for IT Service Management , I should be able to digitally manage Unlimited Mailboxes. |
| As a system user for IT Service Management , I should be able to digitally manage Unlimited, free “light agents†(Enterprise plan only). |
| As a system user for IT Service Management , I should be able to digitally manage Widgets. |
| As a system user for It Service Manager, I should be able to digitally manage Help Desk. |
| As a system user for It Service Manager, I should be able to digitally manage Service Desk. |
| As a system user for It Service Manager, I should be able to digitally manage Service Management. |