Help Desk & Ticketing Software Story Backlog

As a system user for Agent tools, I should be able to digitally manage Customizable dahsboard. 
As a system user for Agent tools, I should be able to digitally manage Integrated screen recordings. 
As a system user for Agent tools, I should be able to digitally manage Intuitive online help desk interface. 
As a system user for Agent tools, I should be able to digitally manage Mobile agent tools. 
As a system user for Agent tools, I should be able to digitally manage Powerful search. 
As a system user for Agent tools, I should be able to digitally manage SLA management. 
As a system user for Agent tools, I should be able to digitally manage Ticket automation. 
As a system user for Collaboration, I should be able to digitally manage Community. 
As a system user for Collaboration, I should be able to digitally manage Groups. 
As a system user for Collaboration, I should be able to digitally manage Internal chat. 
As a system user for Collaboration, I should be able to digitally manage WaterCooler social networking tool. 
As a system user for Collaboration, I should be able to digitally manage Wiki. 
As a system user for Customer self-service, I should be able to digitally manage Advanced portal tools. 
As a system user for Customer self-service, I should be able to digitally manage Knowledge base. 
As a system user for Customer self-service, I should be able to digitally manage Ticket deflection. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Active Directory Integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Advanced Reporting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Advanced Routing Methods. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Chat. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Collision Detection. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Collision. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Interface. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Management and Delegation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent ranking. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Status. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent Support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agent, Call, CDR Statistics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Agents. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Analytics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Announcements. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage API. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Apps & Integrations. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Asset Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Asset Reporting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Atlassian Marketplace compatibility. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Attachments. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Auto Assign. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Auto Reply. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Automated Rules. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Automated ticket distribution. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Automatic Call Distribution. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Automation & routing. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage AUX. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Basic Reporting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Basic Ticketing. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Benchmarks. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Best-in-class Remote Access. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Billing and Invoicing. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Broadcast messages. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Business hours. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Call Center. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Call Lines Setup. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Call Recipient Datasheet. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Callers on Queue. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Calling. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Canned messages (Macros). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Canned Responses. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Canned snippets. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage CDR Report. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Change Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Chat and File Transfer. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Chat. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Client Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage CMDB. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Color Select. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Companies. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Company records. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Confluence integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contact & company insights. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contact fields. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contact form gallery. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contact forms. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contact groups. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contact management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contacts. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contract Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contracts and Services Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Contracts and SLA. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Conversation Reports. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Conversational bots. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Conversations dashboard. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Conversatoin History. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage CSAT reporting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Branding. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Exports. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Fields. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom List. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Mailbox. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Roles/Permissions. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom scripting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Ticket Creation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Custom Ticketing, URL, and apps. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customer Callback Request. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customer facing web interface that you can easily brand. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customer feedback. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customer portal. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customer Segmentation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customer Support Request Tagging. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customizable Views. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customization Settings. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Customized Reports. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Database Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Departments. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Desktop Application. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Disposition Codes. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Documents. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Domain Branding/Mapping. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Domain Mapping. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email Forwarding. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email Integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email notifications. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email scheduling. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email sequences. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email Signatures. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email templates. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email to Knowledge Base Content. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Email tracking & notifications. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Emojis. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Enterprise Reporting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Event-triggered Automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Export ticket views to CSV. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage FAQ Sections. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Feedback Mechanism. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage File Attachment Support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Filters. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Flexible ticket management with automated workflow. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Forum topic to ticket conversion. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Full CSS rebranding. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Global Search. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Group rules and macros. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Hardware/software inventory management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Help Center. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Help Desk and Ticketing. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Help Desk API. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Help desk automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Help desk integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Helpdesk and customer satisfaction reports. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Hybrid ticket stream. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Immediate Solutions Provider. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage In-App Notifications. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Incident Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Integrations. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Intelligent Automation Tools. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Intelligent Ticket Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Internal Chat. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Internal Notes. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage IP Phone Extension. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage IP White-list Access. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage IP Whitelisting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage IT automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage ITIL-ready templates. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage IVR. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage JIRA software integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Knowledge Base Monitoring. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Knowledge base portal and community forums included. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Knowledge Base. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Language. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Large Attachments. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Linked Tickets. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Live chat. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Machine learning. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mailbox Signatures. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Manual Chat Transfer. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Manual Dialer. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Meeting scheduling. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Merge Conversations. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Metrics report. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile Application. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile apps. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile Help Desk. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile SDK. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile support with native iPhone, iPad, and Android apps. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile Technician Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Mobile View. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Moderation Creation and Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Monitoring. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage MSP Plugin. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multi-brand support with linked accounts. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multichannel Support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multi-channel support: email, web, phone, chat, social media. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multilingual Support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multi-locale (timezone and languages). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple Agent Support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple Brands & Products. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple Channels. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple Emails. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple Groups. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple Portal Languages. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiple SLA Policies. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Multiwidget Support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Notes. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Notifications. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Open API enabling seamless integration into your business. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Over 100 out-of-the-box integrations with 3rd party apps. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Password reset. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Patch Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Pause. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Performance management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Performance metrics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Phone & email support. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage POP3/IMAP/SMTP. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Portal Customization. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Portal Design and Customization. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Position Select. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Power Dialer. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Pre-built: Salesforce, SugarCRM. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Prechat Question. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Predefined answers. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Predefined Working Hours. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Predictive Dialer. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Pre-formatted Response Generation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Proactive chat. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Problem Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Professional Services Automation (PSA). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Project Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Public and private forums. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Quality Control Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Quality Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Quick Response. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Quotation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real time alerts. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-time chat. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-time customer analytics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-time Email Notification. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-time Listening. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-Time Statistics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-time updates, information, and collaboration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Real-time updates. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Release Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Remote control. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Remote Monitoring and Management (RMM). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Repeated Action Automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Repetitive task automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Reporting & analytics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Reporting and Analytics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Reporting Options. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Reporting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Repost and Insights. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Responsibility. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage REST API. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Robust reporting and advanced analytics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Rules. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Sales & conversion tracking. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Satisfaction Surveys. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Scheduler. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Screencasting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Script Editor & Questionnaire. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Secure Web-Based Interface. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Security. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Self Service Portal. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Self-service portal. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Self-service. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Service Catalog. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Service Desk. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Service Level Agreements. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Service Level Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Service-Level-Agreement (SLA). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Setup. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Shared Ownership. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage SLA management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage SLAs (Service Level Agreements). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Smart Routing. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage SPAM filters. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage SSL Encryption. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage SSO with Twitter, Facebook, Google and SAML. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Support Widget Integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Supported Languages. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Tags. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Tasking. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Team email. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Team Huddle. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Team Inbox. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Team Mailbox. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Team Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Team Members Setting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Telecommunication Services. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticket Dispatch. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticket fields. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticket Management and Monitoring. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticket management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticket Splitting. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticket/Customer insights (CRM). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticketing Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticketing System. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Ticketing. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Time Rules. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Time Tracking. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Time Zone Setting Up. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Time-triggered Automation. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Two-Way Email Integration. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Universal inbox. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Unlimited Mailboxes. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Unlimited, free “light agents” (Enterprise plan only). 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage User Authentication. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage User Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage User Rights Management. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Visitor monitoring. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Visitor Statistics. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Wallboard. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Web Application. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Weekly Summary. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Widget Customization. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Widget. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Widgets. 
As a system user for Help Desk & Ticketing  , I should be able to digitally manage Workflows & routing. 
As a system user for Management tools, I should be able to digitally manage Integration with business intelligence systems. 
As a system user for Management tools, I should be able to digitally manage Reporting and metrics. 
As a system user for Management tools, I should be able to digitally manage Rights management. 
As a system user for Multi-channel support, I should be able to digitally manage Email integration. 
As a system user for Multi-channel support, I should be able to digitally manage Facebook integration. 
As a system user for Multi-channel support, I should be able to digitally manage Integrated customer database. 
As a system user for Multi-channel support, I should be able to digitally manage Integrated live chat. 
As a system user for Multi-channel support, I should be able to digitally manage Integration with popular CRM systems. 
As a system user for Multi-channel support, I should be able to digitally manage Product database. 
As a system user for Multi-channel support, I should be able to digitally manage Track service contracts. 
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