General features
Freshservice is a cloud-based service desk and IT service management (ITSM) solution.
It is very easy-to-use and simple-to-configure.
It currently serves more than 20000 SMB customers worldwide.
It focuses on exceptional service delivery and customer satisfaction.
Freshservice provides multi-channel support for solving problems.
It can easily be integrated with other business and IT systems.
Its intuitive UI is easily configurable and customizable to meet customers’ exact requirements.
Freshservice is part of the Freshworks Inc. product family.
It is the customers’ choice for ITSM software.
It has best rated Mobile App.
Newer Innovations
Freshservice automate tasks and provide support for issues raised via Multi Channel support.
It’s modern and intuitive UI requires minimal to no training to use.
It helps saving precious time by quickly responding to employee questions with reusable templates.
Freshservice supports Automate Internal Processes.
It helps in tracking asset relationships and dependencies in an interactive map.
Freshservice project’s important KPIs on a large screen.
It auto suggest solution articles to end users.
It support Advanced Enterprise Reporting feature.
Why use it?
Customers choose Freshservice based on ease of use, speed of setup, customer service, and affordability.
Industry’s Positive Comments
Freshservice is a Fresh approach to Service desk
If another organization wants a breath of fresh air, then Freshservice is there ready and waiting.
It Always provides Great Service.
FreshService offers lots of features other ITIL/ITSM platforms don’t.
This product helped us get up and running quickly.
Needs Improvement
The mobile app can be improved.
Integration with Freshdesk can be improved.
API needs some work to complete.
Similar Products in Industry
Other Service Desk software products available in market are BMC Helix ITSM (Remedy), ServiceNow, TOP desk, SysAid, Manage Engine Service Desk, Zendesk, Fresh desk, SolarWinds Web Desk etc.