1. User Story: As a customer, I want to be able to easily browse and select items from the menu using the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The selected items are added to the customer’s order and ready for checkout.
– Potential business benefit: Increased customer satisfaction and convenience, leading to higher order volume and revenue.
– Processes impacted: Menu management, order processing, and inventory management.
– User Story description: The customer opens the mobile order entry app, browses the menu, selects desired items, and adds them to the order. The app provides clear descriptions and images of each item, making it easy for the customer to make choices. The selected items are then added to the order, which can be reviewed and modified before finalizing the purchase.
– Key roles involved: Customer, app developer, menu manager, order processor.
– Data objects description: Menu items, customer order.
– Key metrics involved: Number of orders placed through mobile order entry, average order value.
2. User Story: As a customer, I want to be able to customize my order through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The customized order is accurately reflected and ready for checkout.
– Potential business benefit: Increased customer satisfaction and loyalty, as customers can personalize their orders.
– Processes impacted: Menu management, order processing, and inventory management.
– User Story description: The customer selects an item from the menu and is presented with customization options, such as toppings, sauces, or portion sizes. The customer can make their desired selections and see the changes reflected in the order summary. The customized order is then added to the customer’s order and can be reviewed before finalizing the purchase.
– Key roles involved: Customer, app developer, menu manager, order processor.
– Data objects description: Menu items, customer order.
– Key metrics involved: Number of customized orders placed through mobile order entry, customer satisfaction ratings.
3. User Story: As a customer, I want to be able to easily view and modify my order through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The order modifications are accurately reflected and ready for checkout.
– Potential business benefit: Increased customer satisfaction and reduced order errors.
– Processes impacted: Order processing and inventory management.
– User Story description: The customer opens the mobile order entry app and accesses their current order. They can view the items, quantities, and any customizations made. The customer can then make modifications, such as adding or removing items, changing quantities, or updating customizations. The changes are reflected in the order summary and can be reviewed before finalizing the purchase.
– Key roles involved: Customer, app developer, order processor.
– Data objects description: Customer order.
– Key metrics involved: Number of order modifications made through mobile order entry, order accuracy rate.
4. User Story: As a customer, I want to be able to easily track the status of my order through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The current status of the order is displayed accurately.
– Potential business benefit: Increased customer satisfaction and reduced customer inquiries.
– Processes impacted: Order processing and customer service.
– User Story description: The customer opens the mobile order entry app and accesses their order history. They can view the status of each order, such as “preparing,” “out for delivery,” or “delivered.” The app provides real-time updates on the order’s progress, allowing the customer to track its status. This information helps manage customer expectations and reduces the need for them to contact customer service for updates.
– Key roles involved: Customer, app developer, order processor.
– Data objects description: Customer order, order status.
– Key metrics involved: Customer satisfaction ratings, average order fulfillment time.
5. User Story: As a customer, I want to be able to easily provide feedback on my order through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The customer’s feedback is submitted and received by the relevant team.
– Potential business benefit: Improved customer satisfaction and insights for process improvement.
– Processes impacted: Customer service and quality control.
– User Story description: After receiving their order, the customer can provide feedback through the mobile order entry app. They can rate their overall experience, provide specific comments or suggestions, and even attach photos if necessary. The feedback is then submitted to the relevant team for review and action. This allows the business to address any issues promptly and make improvements based on customer insights.
– Key roles involved: Customer, app developer, customer service representative, quality control team.
– Data objects description: Customer order, customer feedback.
– Key metrics involved: Customer satisfaction ratings, average response time to customer feedback.
6. User Story: As a menu manager, I want to be able to easily update and manage the menu through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the menu manager’s device.
– Post condition: The menu updates are reflected accurately in the mobile order entry app.
– Potential business benefit: Streamlined menu management process and improved accuracy of menu information.
– Processes impacted: Menu management and order processing.
– User Story description: The menu manager opens the mobile order entry app and accesses the menu management section. They can easily add new items, update existing items, or remove items from the menu. The changes made are immediately reflected in the mobile order entry app, ensuring that customers have access to the most up-to-date menu information.
– Key roles involved: Menu manager, app developer.
– Data objects description: Menu items.
– Key metrics involved: Menu update frequency, menu accuracy rate.
7. User Story: As an order processor, I want to be able to easily process and fulfill orders received through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the order processor’s device.
– Post condition: The order is accurately processed and ready for fulfillment.
– Potential business benefit: Streamlined order processing and reduced order errors.
– Processes impacted: Order processing and inventory management.
– User Story description: The order processor opens the mobile order entry app and accesses the order management section. They can view incoming orders, review the items and customizations, and mark orders as “in progress” or “fulfilled” once processed. The app provides clear instructions and notifications to guide the order processor through each step, ensuring accurate and timely order fulfillment.
– Key roles involved: Order processor, app developer.
– Data objects description: Customer order, order status.
– Key metrics involved: Order processing time, order accuracy rate.
8. User Story: As a customer, I want to be able to easily make payment for my order through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The payment is successfully processed and confirmed.
– Potential business benefit: Streamlined payment process and increased order completion rate.
– Processes impacted: Payment processing and order fulfillment.
– User Story description: After finalizing their order, the customer can proceed to the payment section of the mobile order entry app. They can securely enter their payment information, choose a payment method, and confirm the payment. The app provides clear instructions and options for a smooth payment experience. Once the payment is successfully processed, the customer receives a confirmation of payment, and the order is ready for fulfillment.
– Key roles involved: Customer, app developer, payment processor.
– Data objects description: Customer order, payment information.
– Key metrics involved: Order completion rate, average payment processing time.
9. User Story: As a customer, I want to be able to easily view my order history through the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the customer’s mobile device.
– Post condition: The customer’s order history is displayed accurately.
– Potential business benefit: Increased customer satisfaction and order tracking capabilities.
– Processes impacted: Order processing and customer service.
– User Story description: The customer opens the mobile order entry app and accesses their order history section. They can view past orders, including details such as items ordered, order status, and order dates. The app provides sorting and filtering options for easy navigation through the order history. This feature allows the customer to track their previous orders, reorder favorite items, or review past experiences.
– Key roles involved: Customer, app developer, order processor.
– Data objects description: Customer order, order status.
– Key metrics involved: Customer satisfaction ratings, order repeat rate.
10. User Story: As a business owner, I want to be able to easily analyze and extract insights from the data generated by the mobile order entry system.
– Precondition: The mobile order entry system is accessible and functional on the business owner’s device.
– Post condition: The data analysis and insights are derived from the mobile order entry system data.
– Potential business benefit: Informed decision-making and improved operational efficiency.
– Processes impacted: Data analysis and business strategy.
– User Story description: The business owner can access the analytics section of the mobile order entry system, which provides comprehensive data on customer orders, order volume, popular items, and customer preferences. The data can be visualized through graphs, charts, and reports for easy interpretation. This allows the business owner to identify trends, make data-driven decisions, and optimize operations based on customer behavior and preferences.
– Key roles involved: Business owner, app developer, data analyst.
– Data objects description: Customer orders, order history, customer preferences.
– Key metrics involved: Order volume, average order value, customer retention rate.