Complaint Management Software Story Backlog

As a system user for Account Based Marketing, I should be able to digitally manage Analytics. 
As a system user for Account Based Marketing, I should be able to digitally manage Campaign Personalization. 
As a system user for Account Based Marketing, I should be able to digitally manage Customer Segmentation. 
As a system user for Account Based Marketing, I should be able to digitally manage Engagement Monitoring. 
As a system user for Account Based Marketing, I should be able to digitally manage Lead Nurturing. 
As a system user for Account Based Marketing, I should be able to digitally manage Lead Scoring. 
As a system user for Account Based Marketing, I should be able to digitally manage Progress Tracking. 
As a system user for Account Based Marketing, I should be able to digitally manage Prospecting Tools. 
As a system user for Account Based Marketing, I should be able to digitally manage Target Account Identification. 
As a system user for Appointment Scheduling, I should be able to digitally manage Appointment Reminders. 
As a system user for Appointment Scheduling, I should be able to digitally manage Automated Scheduling. 
As a system user for Appointment Scheduling, I should be able to digitally manage Calendar Sync. 
As a system user for Appointment Scheduling, I should be able to digitally manage Client Database. 
As a system user for Appointment Scheduling, I should be able to digitally manage Group Scheduling. 
As a system user for Appointment Scheduling, I should be able to digitally manage Mobile Access. 
As a system user for Appointment Scheduling, I should be able to digitally manage Multi-Location. 
As a system user for Appointment Scheduling, I should be able to digitally manage Online Booking. 
As a system user for Appointment Scheduling, I should be able to digitally manage Online Payments. 
As a system user for Appointment Scheduling, I should be able to digitally manage Recurring Appointments. 
As a system user for Appointment Scheduling, I should be able to digitally manage Room Booking Management. 
As a system user for Asset Tracking, I should be able to digitally manage Activity Tracking. 
As a system user for Asset Tracking, I should be able to digitally manage Audit Trail. 
As a system user for Asset Tracking, I should be able to digitally manage Barcoding/RFID. 
As a system user for Asset Tracking, I should be able to digitally manage Check-in/Check-out. 
As a system user for Asset Tracking, I should be able to digitally manage Depreciation Management. 
As a system user for Asset Tracking, I should be able to digitally manage Disposal Management. 
As a system user for Asset Tracking, I should be able to digitally manage Location Tracking. 
As a system user for Asset Tracking, I should be able to digitally manage Reservations Management. 
As a system user for Association Management, I should be able to digitally manage Chapter Management. 
As a system user for Association Management, I should be able to digitally manage Committee Management. 
As a system user for Association Management, I should be able to digitally manage Dues Management. 
As a system user for Association Management, I should be able to digitally manage Election Management. 
As a system user for Association Management, I should be able to digitally manage Email Marketing. 
As a system user for Association Management, I should be able to digitally manage Event Management. 
As a system user for Association Management, I should be able to digitally manage Financial Management. 
As a system user for Association Management, I should be able to digitally manage Fundraising Management. 
As a system user for Association Management, I should be able to digitally manage Jobs Board. 
As a system user for Association Management, I should be able to digitally manage Member Communities. 
As a system user for Association Management, I should be able to digitally manage Member Directory. 
As a system user for Association Management, I should be able to digitally manage Member Portal. 
As a system user for Association Management, I should be able to digitally manage Membership Management. 
As a system user for Association Management, I should be able to digitally manage Website Management. 
As a system user for Attendance Tracking, I should be able to digitally manage Calendar Management. 
As a system user for Attendance Tracking, I should be able to digitally manage Employee Scheduling. 
As a system user for Attendance Tracking, I should be able to digitally manage FMLA Tracking. 
As a system user for Attendance Tracking, I should be able to digitally manage Overtime Calculation. 
As a system user for Attendance Tracking, I should be able to digitally manage Reporting/Analytics. 
As a system user for Attendance Tracking, I should be able to digitally manage Self Service Portal. 
As a system user for Attendance Tracking, I should be able to digitally manage Time Tracking. 
As a system user for Audit, I should be able to digitally manage Alerts/Notifications. 
As a system user for Audit, I should be able to digitally manage Asset Tracking. 
As a system user for Audit, I should be able to digitally manage Audit Planning. 
As a system user for Audit, I should be able to digitally manage Compliance Management. 
As a system user for Audit, I should be able to digitally manage Dashboard. 
As a system user for Audit, I should be able to digitally manage Forms Management. 
As a system user for Audit, I should be able to digitally manage Issue Management. 
As a system user for Audit, I should be able to digitally manage Mobile Access. 
As a system user for Audit, I should be able to digitally manage Risk Assessment. 
As a system user for Audit, I should be able to digitally manage Task Management. 
As a system user for Audit, I should be able to digitally manage Workflow Management. 
As a system user for Billing and Invoicing, I should be able to digitally manage Billing Portal. 
As a system user for Billing and Invoicing, I should be able to digitally manage Contact Database. 
As a system user for Billing and Invoicing, I should be able to digitally manage Contingency Billing. 
As a system user for Billing and Invoicing, I should be able to digitally manage Customizable Invoices. 
As a system user for Billing and Invoicing, I should be able to digitally manage Dunning Management. 
As a system user for Billing and Invoicing, I should be able to digitally manage Hourly Billing. 
As a system user for Billing and Invoicing, I should be able to digitally manage Mobile Payments. 
As a system user for Billing and Invoicing, I should be able to digitally manage Multi-Currency. 
As a system user for Billing and Invoicing, I should be able to digitally manage Online Invoicing. 
As a system user for Billing and Invoicing, I should be able to digitally manage Online Payments. 
As a system user for Billing and Invoicing, I should be able to digitally manage Payment Processing. 
As a system user for Billing and Invoicing, I should be able to digitally manage Project Billing. 
As a system user for Billing and Invoicing, I should be able to digitally manage Recurring/Subscription Billing. 
As a system user for Billing and Invoicing, I should be able to digitally manage Tax Calculator. 
As a system user for Bug Tracking, I should be able to digitally manage Audit Trail. 
As a system user for Bug Tracking, I should be able to digitally manage Backlog Management. 
As a system user for Bug Tracking, I should be able to digitally manage Collaboration. 
As a system user for Bug Tracking, I should be able to digitally manage Task Management. 
As a system user for Bug Tracking, I should be able to digitally manage Ticket Management. 
As a system user for Bug Tracking, I should be able to digitally manage Workflow Management. 
As a system user for Business Intelligence, I should be able to digitally manage Ad Hoc Reports. 
As a system user for Business Intelligence, I should be able to digitally manage Benchmarking. 
As a system user for Business Intelligence, I should be able to digitally manage Dashboard. 
As a system user for Business Intelligence, I should be able to digitally manage Key Performance Indicators. 
As a system user for Business Intelligence, I should be able to digitally manage Performance Metrics. 
As a system user for Business Intelligence, I should be able to digitally manage Predictive Analytics. 
As a system user for Business Intelligence, I should be able to digitally manage Profitability Analysis. 
As a system user for Business Intelligence, I should be able to digitally manage Publishing / Sharing. 
As a system user for Business Intelligence, I should be able to digitally manage Scorecards. 
As a system user for Business Intelligence, I should be able to digitally manage Strategic Planning. 
As a system user for Business Intelligence, I should be able to digitally manage Trend / Problem Indicators. 
As a system user for Business Intelligence, I should be able to digitally manage Visual Analytics. 
As a system user for Business Management, I should be able to digitally manage Billing & Invoicing. 
As a system user for Business Management, I should be able to digitally manage CRM. 
As a system user for Business Management, I should be able to digitally manage Employee Management. 
As a system user for Business Management, I should be able to digitally manage Financial Management. 
As a system user for Business Management, I should be able to digitally manage Inventory Management. 
As a system user for Business Management, I should be able to digitally manage Marketing Management. 
As a system user for Business Management, I should be able to digitally manage Order Management. 
As a system user for Business Management, I should be able to digitally manage Performance Metrics. 
As a system user for Business Management, I should be able to digitally manage Project Management. 
As a system user for Business Management, I should be able to digitally manage Purchasing. 
As a system user for Business Management, I should be able to digitally manage Scheduling. 
As a system user for Business Management, I should be able to digitally manage Time & Expense Tracking. 
As a system user for Business Management, I should be able to digitally manage Training Management. 
As a system user for Business Management, I should be able to digitally manage Vendor Management. 
As a system user for Business Phone Systems, I should be able to digitally manage Call Logging. 
As a system user for Business Phone Systems, I should be able to digitally manage Call Monitoring. 
As a system user for Business Phone Systems, I should be able to digitally manage Call Recording. 
As a system user for Business Phone Systems, I should be able to digitally manage Call Routing. 
As a system user for Business Phone Systems, I should be able to digitally manage Employee Directory. 
As a system user for Business Phone Systems, I should be able to digitally manage IVR / Voice Recognition. 
As a system user for Business Phone Systems, I should be able to digitally manage Mobile Access. 
As a system user for Business Phone Systems, I should be able to digitally manage Virtual Call Center. 
As a system user for Business Phone Systems, I should be able to digitally manage Web Conferencing. 
As a system user for Business Process Management, I should be able to digitally manage Access Controls/Permissions. 
As a system user for Business Process Management, I should be able to digitally manage Alerts/Notifications. 
As a system user for Business Process Management, I should be able to digitally manage Business Process Automation. 
As a system user for Business Process Management, I should be able to digitally manage Business Rules Management. 
As a system user for Business Process Management, I should be able to digitally manage Collaboration. 
As a system user for Business Process Management, I should be able to digitally manage Process Change Tracking. 
As a system user for Business Process Management, I should be able to digitally manage Process Mapping. 
As a system user for Business Process Management, I should be able to digitally manage Process Modeling & Designing. 
As a system user for Business Process Management, I should be able to digitally manage Visual Workflow Management. 
As a system user for Call Center, I should be able to digitally manage Blended Call Center. 
As a system user for Call Center, I should be able to digitally manage Call Logging. 
As a system user for Call Center, I should be able to digitally manage Call Recording. 
As a system user for Call Center, I should be able to digitally manage Call Scripting. 
As a system user for Call Center, I should be able to digitally manage Campaign Management. 
As a system user for Call Center, I should be able to digitally manage Escalation Management. 
As a system user for Call Center, I should be able to digitally manage Inbound Call Center. 
As a system user for Call Center, I should be able to digitally manage Interactive Voice Response (IVR). 
As a system user for Call Center, I should be able to digitally manage Manual Dialer. 
As a system user for Call Center, I should be able to digitally manage Outbound Call Center. 
As a system user for Call Center, I should be able to digitally manage Predictive Dialer. 
As a system user for Call Center, I should be able to digitally manage Progressive Dialer. 
As a system user for Call Center, I should be able to digitally manage Queue Management. 
As a system user for Call Center, I should be able to digitally manage Real-time Chat. 
As a system user for Call Center, I should be able to digitally manage Reporting/Analytics. 
As a system user for Call Recording, I should be able to digitally manage Archiving. 
As a system user for Call Recording, I should be able to digitally manage Call Sharing. 
As a system user for Call Recording, I should be able to digitally manage Distributed Call Recording. 
As a system user for Call Recording, I should be able to digitally manage Event Triggered Recording. 
As a system user for Call Recording, I should be able to digitally manage File Transfer. 
As a system user for Call Recording, I should be able to digitally manage Instant Retrieval. 
As a system user for Call Recording, I should be able to digitally manage On-Demand Recording. 
As a system user for Call Recording, I should be able to digitally manage Recording Bookmarking. 
As a system user for Call Recording, I should be able to digitally manage Scheduled Recording. 
As a system user for Call Recording, I should be able to digitally manage Screen Activity Recording. 
As a system user for Call Recording, I should be able to digitally manage Video Call Recording. 
As a system user for Campaign Management, I should be able to digitally manage Channel Management. 
As a system user for Campaign Management, I should be able to digitally manage Contact Database. 
As a system user for Campaign Management, I should be able to digitally manage Email Marketing. 
As a system user for Campaign Management, I should be able to digitally manage Event Triggered Actions. 
As a system user for Campaign Management, I should be able to digitally manage Lead Management. 
As a system user for Campaign Management, I should be able to digitally manage Multi-Campaign. 
As a system user for Change Management, I should be able to digitally manage Approval Workflow. 
As a system user for Change Management, I should be able to digitally manage Audit Trail. 
As a system user for Change Management, I should be able to digitally manage Change Calendar. 
As a system user for Change Management, I should be able to digitally manage Change Planning. 
As a system user for Change Management, I should be able to digitally manage Compliance Management. 
As a system user for Change Management, I should be able to digitally manage Prioritization. 
As a system user for Change Management, I should be able to digitally manage Release Management. 
As a system user for Change Management, I should be able to digitally manage Task Management. 
As a system user for Change Management, I should be able to digitally manage Training Management. 
As a system user for Church Management, I should be able to digitally manage Accounting Integration. 
As a system user for Church Management, I should be able to digitally manage Attendance Tracking. 
As a system user for Church Management, I should be able to digitally manage Built-in Accounting. 
As a system user for Church Management, I should be able to digitally manage Child Check-in. 
As a system user for Church Management, I should be able to digitally manage Event Management. 
As a system user for Church Management, I should be able to digitally manage Member Directory. 
As a system user for Church Management, I should be able to digitally manage Member Portal. 
As a system user for Church Management, I should be able to digitally manage Multi-Site Management. 
As a system user for Church Management, I should be able to digitally manage Online Giving. 
As a system user for Church Management, I should be able to digitally manage Pledge Management. 
As a system user for Church Management, I should be able to digitally manage Small Group Management. 
As a system user for Church Management, I should be able to digitally manage Volunteer Management. 
As a system user for Cloud Communication Platform, I should be able to digitally manage Audio / Video Conferencing. 
As a system user for Cloud Communication Platform, I should be able to digitally manage Call Center. 
As a system user for Cloud Communication Platform, I should be able to digitally manage Call Recording. 
As a system user for Cloud Communication Platform, I should be able to digitally manage Call Routing. 
As a system user for Cloud Communication Platform, I should be able to digitally manage Chat / Messaging. 
As a system user for Cloud Communication Platform, I should be able to digitally manage Fax Management. 
As a system user for Cloud Communication Platform, I should be able to digitally manage File Sharing. 
As a system user for Cloud Communication Platform, I should be able to digitally manage IVR / Voice Recognition. 
As a system user for Cloud PBX, I should be able to digitally manage Call Recording. 
As a system user for Cloud PBX, I should be able to digitally manage Call Routing. 
As a system user for Cloud PBX, I should be able to digitally manage IVR / Voice Recognition. 
As a system user for Cloud PBX, I should be able to digitally manage Ring Groups. 
As a system user for Cloud PBX, I should be able to digitally manage SIP Trunking. 
As a system user for Cloud PBX, I should be able to digitally manage Virtual Extensions. 
As a system user for Cloud PBX, I should be able to digitally manage Web Conferencing. 
As a system user for Cloud Storage, I should be able to digitally manage Access Control. 
As a system user for Cloud Storage, I should be able to digitally manage Archiving & Retention. 
As a system user for Cloud Storage, I should be able to digitally manage Backup. 
As a system user for Cloud Storage, I should be able to digitally manage Data Migration. 
As a system user for Cloud Storage, I should be able to digitally manage Data Synchronization. 
As a system user for Cloud Storage, I should be able to digitally manage Encryption. 
As a system user for Cloud Storage, I should be able to digitally manage File Sharing. 
As a system user for Cloud Storage, I should be able to digitally manage Version Control. 
As a system user for CMDB, I should be able to digitally manage Change Management. 
As a system user for CMDB, I should be able to digitally manage Configuration Management. 
As a system user for CMDB, I should be able to digitally manage Data Visualization. 
As a system user for CMDB, I should be able to digitally manage Device Auto Discovery. 
As a system user for CMDB, I should be able to digitally manage Impact Management. 
As a system user for CMDB, I should be able to digitally manage IT Asset Management. 
As a system user for CMDB, I should be able to digitally manage License Management. 
As a system user for CMDB, I should be able to digitally manage Performance Monitoring. 
As a system user for CMDB, I should be able to digitally manage Relationship Mapping. 
As a system user for Collaboration, I should be able to digitally manage Brainstorming. 
As a system user for Collaboration, I should be able to digitally manage Calendar Management. 
As a system user for Collaboration, I should be able to digitally manage Contact Management. 
As a system user for Collaboration, I should be able to digitally manage Content Management. 
As a system user for Collaboration, I should be able to digitally manage Discussion Boards. 
As a system user for Collaboration, I should be able to digitally manage Document Management. 
As a system user for Collaboration, I should be able to digitally manage Project Management. 
As a system user for Collaboration, I should be able to digitally manage Real Time Editing. 
As a system user for Collaboration, I should be able to digitally manage Task Management. 
As a system user for Collaboration, I should be able to digitally manage Version Control. 
As a system user for Collaboration, I should be able to digitally manage Video Conferencing. 
As a system user for Community, I should be able to digitally manage Content Management. 
As a system user for Community, I should be able to digitally manage Content Moderation. 
As a system user for Community, I should be able to digitally manage Discussion Boards. 
As a system user for Community, I should be able to digitally manage Event Management. 
As a system user for Community, I should be able to digitally manage Group Management. 
As a system user for Community, I should be able to digitally manage Ideation / Crowdsourcing. 
As a system user for Community, I should be able to digitally manage Member Directory. 
As a system user for Community, I should be able to digitally manage Membership Management. 
As a system user for Community, I should be able to digitally manage Social Media Management. 
As a system user for Community, I should be able to digitally manage Website Management. 
As a system user for Complaint Management, I should be able to digitally manage Case Management. 
As a system user for Complaint Management, I should be able to digitally manage Complaint Classification. 
As a system user for Complaint Management, I should be able to digitally manage Corrective Actions (CAPA). 
As a system user for Complaint Management, I should be able to digitally manage Customer Complaint Tracking. 
As a system user for Complaint Management, I should be able to digitally manage Feedback Management. 
As a system user for Complaint Management, I should be able to digitally manage Forms Management. 
As a system user for Complaint Management, I should be able to digitally manage Issue Tracking. 
As a system user for Complaint Management, I should be able to digitally manage Quality Assurance Management. 
As a system user for Complaint Management, I should be able to digitally manage Routing. 
As a system user for Complaint Management, I should be able to digitally manage Self Service Portal. 
As a system user for Complaint Management, I should be able to digitally manage Social Media Monitoring. 
As a system user for Complaint Management, I should be able to digitally manage Survey Management. 
As a system user for Compliance, I should be able to digitally manage Archiving & Retention. 
As a system user for Compliance, I should be able to digitally manage Audit Management. 
As a system user for Compliance, I should be able to digitally manage Compliance Tracking. 
As a system user for Compliance, I should be able to digitally manage Controls Testing. 
As a system user for Compliance, I should be able to digitally manage Environmental Compliance. 
As a system user for Compliance, I should be able to digitally manage FDA Compliance. 
As a system user for Compliance, I should be able to digitally manage HIPAA Compliant. 
As a system user for Compliance, I should be able to digitally manage Incident Management. 
As a system user for Compliance, I should be able to digitally manage ISO Compliance. 
As a system user for Compliance, I should be able to digitally manage OSHA Compliance. 
As a system user for Compliance, I should be able to digitally manage Process/Workflow Automation. 
As a system user for Compliance, I should be able to digitally manage Risk Management. 
As a system user for Compliance, I should be able to digitally manage Sarbanes-Oxley Compliance. 
As a system user for Compliance, I should be able to digitally manage Surveys & Feedback. 
As a system user for Compliance, I should be able to digitally manage Version Control. 
As a system user for Content Marketing, I should be able to digitally manage Audience Targeting. 
As a system user for Content Marketing, I should be able to digitally manage Brand Management. 
As a system user for Content Marketing, I should be able to digitally manage Campaign Management. 
As a system user for Content Marketing, I should be able to digitally manage Categorization/Grouping. 
As a system user for Content Marketing, I should be able to digitally manage Conversion Tracking. 
As a system user for Content Marketing, I should be able to digitally manage Distribution Management. 
As a system user for Content Marketing, I should be able to digitally manage Editorial Calendar. 
As a system user for Content Marketing, I should be able to digitally manage Multi-Channel Publishing. 
As a system user for Content Marketing, I should be able to digitally manage Publish Scheduling. 
As a system user for Content Marketing, I should be able to digitally manage SEO Management. 
As a system user for Content Marketing, I should be able to digitally manage Social Media Management. 
As a system user for Content Marketing, I should be able to digitally manage Video Management. 
As a system user for CPQ, I should be able to digitally manage 2D Drawing. 
As a system user for CPQ, I should be able to digitally manage 3D Modeling. 
As a system user for CPQ, I should be able to digitally manage Approval Workflow. 
As a system user for CPQ, I should be able to digitally manage eCommerce. 
As a system user for CPQ, I should be able to digitally manage Guided Selling. 
As a system user for CPQ, I should be able to digitally manage Pricing and Cost Calculations. 
As a system user for CPQ, I should be able to digitally manage Product Configurator. 
As a system user for CPQ, I should be able to digitally manage Quotes. 
As a system user for CPQ, I should be able to digitally manage Renewal Management. 
As a system user for CPQ, I should be able to digitally manage Self Service Portal. 
As a system user for Customer Communications Management, I should be able to digitally manage Batch Communications. 
As a system user for Customer Communications Management, I should be able to digitally manage Chat / Messaging. 
As a system user for Customer Communications Management, I should be able to digitally manage Content Management. 
As a system user for Customer Communications Management, I should be able to digitally manage Email Distribution. 
As a system user for Customer Communications Management, I should be able to digitally manage Interactive Content. 
As a system user for Customer Communications Management, I should be able to digitally manage Multi-Channel Communication. 
As a system user for Customer Communications Management, I should be able to digitally manage On-Demand Communications. 
As a system user for Customer Communications Management, I should be able to digitally manage Personalization. 
As a system user for Customer Communications Management, I should be able to digitally manage Print Management. 
As a system user for Customer Communications Management, I should be able to digitally manage Template Management. 
As a system user for Customer Communications Management, I should be able to digitally manage Video Content. 
As a system user for Customer Engagement, I should be able to digitally manage Analytics. 
As a system user for Customer Engagement, I should be able to digitally manage Churn Management. 
As a system user for Customer Engagement, I should be able to digitally manage Communication Management. 
As a system user for Customer Engagement, I should be able to digitally manage Community Management. 
As a system user for Customer Engagement, I should be able to digitally manage Content Syndication. 
As a system user for Customer Engagement, I should be able to digitally manage Feedback Collection. 
As a system user for Customer Engagement, I should be able to digitally manage Gamification. 
As a system user for Customer Engagement, I should be able to digitally manage Live Chat. 
As a system user for Customer Engagement, I should be able to digitally manage Video Content. 
As a system user for Customer Experience, I should be able to digitally manage Analytics. 
As a system user for Customer Experience, I should be able to digitally manage Customer Segmentation. 
As a system user for Customer Experience, I should be able to digitally manage Dashboard. 
As a system user for Customer Experience, I should be able to digitally manage Knowledge Management. 
As a system user for Customer Experience, I should be able to digitally manage Multi-Channel Data Collection. 
As a system user for Customer Experience, I should be able to digitally manage Negative Feedback Management. 
As a system user for Customer Experience, I should be able to digitally manage Predictive Analytics. 
As a system user for Customer Experience, I should be able to digitally manage Sentiment Analysis. 
As a system user for Customer Experience, I should be able to digitally manage Survey/Poll Management. 
As a system user for Customer Experience, I should be able to digitally manage Text Analysis. 
As a system user for Customer Reference Management, I should be able to digitally manage Nomination Tracking. 
As a system user for Customer Reference Management, I should be able to digitally manage Program Notices. 
As a system user for Customer Reference Management, I should be able to digitally manage Reference Usage Tracking. 
As a system user for Customer Reference Management, I should be able to digitally manage Reward Distribution. 
As a system user for Customer Reference Management, I should be able to digitally manage Search. 
As a system user for Customer Relationship Management, I should be able to digitally manage Calendar/Reminder System. 
As a system user for Customer Relationship Management, I should be able to digitally manage Document Storage. 
As a system user for Customer Relationship Management, I should be able to digitally manage Email Marketing. 
As a system user for Customer Relationship Management, I should be able to digitally manage Internal Chat Integration. 
As a system user for Customer Relationship Management, I should be able to digitally manage Lead Scoring. 
As a system user for Customer Relationship Management, I should be able to digitally manage Marketing Automation Integration. 
As a system user for Customer Relationship Management, I should be able to digitally manage Mobile Access. 
As a system user for Customer Relationship Management, I should be able to digitally manage Quotes/Proposals. 
As a system user for Customer Relationship Management, I should be able to digitally manage Segmentation. 
As a system user for Customer Relationship Management, I should be able to digitally manage Social Media Integration. 
As a system user for Customer Relationship Management, I should be able to digitally manage Task Management. 
As a system user for Customer Relationship Management, I should be able to digitally manage Territory Management. 
As a system user for Customer Satisfaction, I should be able to digitally manage Analytics. 
As a system user for Customer Satisfaction, I should be able to digitally manage Call Reporting. 
As a system user for Customer Satisfaction, I should be able to digitally manage Complaint Monitoring. 
As a system user for Customer Satisfaction, I should be able to digitally manage Feedback Collection. 
As a system user for Customer Satisfaction, I should be able to digitally manage Feedback Management. 
As a system user for Customer Satisfaction, I should be able to digitally manage Survey Management. 
As a system user for Customer Service, I should be able to digitally manage Alerts / Escalation. 
As a system user for Customer Service, I should be able to digitally manage Appointment Management. 
As a system user for Customer Service, I should be able to digitally manage Call Center Management. 
As a system user for Customer Service, I should be able to digitally manage Email Management. 
As a system user for Customer Service, I should be able to digitally manage Knowledge Base. 
As a system user for Customer Service, I should be able to digitally manage Live Chat. 
As a system user for Customer Service, I should be able to digitally manage Performance Metrics. 
As a system user for Customer Service, I should be able to digitally manage Queue Management. 
As a system user for Customer Service, I should be able to digitally manage Self Service Portal. 
As a system user for Customer Service, I should be able to digitally manage Social Media Integration. 
As a system user for Customer Service, I should be able to digitally manage Surveys & Feedback. 
As a system user for Customer Service, I should be able to digitally manage Virtual Assistant. 
As a system user for Customer Service, I should be able to digitally manage Workflow Management. 
As a system user for Customer Success, I should be able to digitally manage Account Alerts. 
As a system user for Customer Success, I should be able to digitally manage Account Management. 
As a system user for Customer Success, I should be able to digitally manage Communication Management. 
As a system user for Customer Success, I should be able to digitally manage Customer Engagement. 
As a system user for Customer Success, I should be able to digitally manage Customer Lifecycle Management. 
As a system user for Customer Success, I should be able to digitally manage Health Score. 
As a system user for Customer Success, I should be able to digitally manage Onboarding. 
As a system user for Customer Success, I should be able to digitally manage Revenue Management. 
As a system user for Customer Success, I should be able to digitally manage Usage Tracking/Analytics. 
As a system user for Customer Success, I should be able to digitally manage Win / Loss Analysis. 
As a system user for Field Service Management, I should be able to digitally manage Billing & Invoicing. 
As a system user for Field Service Management, I should be able to digitally manage Contact Database. 
As a system user for Field Service Management, I should be able to digitally manage Contract Management. 
As a system user for Field Service Management, I should be able to digitally manage Dispatch Management. 
As a system user for Field Service Management, I should be able to digitally manage Electronic Signature. 
As a system user for Field Service Management, I should be able to digitally manage Inventory Management. 
As a system user for Field Service Management, I should be able to digitally manage Mobile Access. 
As a system user for Field Service Management, I should be able to digitally manage Online Time Clock. 
As a system user for Field Service Management, I should be able to digitally manage Payment Collection in the Field. 
As a system user for Field Service Management, I should be able to digitally manage Quotes/Estimates. 
As a system user for Field Service Management, I should be able to digitally manage Routing. 
As a system user for Field Service Management, I should be able to digitally manage Scheduling. 
As a system user for Field Service Management, I should be able to digitally manage Service History Tracking. 
As a system user for Field Service Management, I should be able to digitally manage Work Order Management. 
As a system user for Food Traceability, I should be able to digitally manage CRM. 
As a system user for Food Traceability, I should be able to digitally manage Order Management. 
As a system user for Food Traceability, I should be able to digitally manage Product Lifecycle Management. 
As a system user for Food Traceability, I should be able to digitally manage Production Management. 
As a system user for Food Traceability, I should be able to digitally manage Quality Control. 
As a system user for Food Traceability, I should be able to digitally manage Recall Management. 
As a system user for Food Traceability, I should be able to digitally manage Recipe Management. 
As a system user for Food Traceability, I should be able to digitally manage Traceability. 
As a system user for Food Traceability, I should be able to digitally manage Traceback & Traceforward. 
As a system user for Help Desk, I should be able to digitally manage Alerts / Escalation. 
As a system user for Help Desk, I should be able to digitally manage Automated Routing. 
As a system user for Help Desk, I should be able to digitally manage Customizable Branding. 
As a system user for Help Desk, I should be able to digitally manage Document Storage. 
As a system user for Help Desk, I should be able to digitally manage Email Integration. 
As a system user for Help Desk, I should be able to digitally manage Interaction Tracking. 
As a system user for Help Desk, I should be able to digitally manage IT Asset Management. 
As a system user for Help Desk, I should be able to digitally manage Knowledge Base Management. 
As a system user for Help Desk, I should be able to digitally manage Multi-Channel Communication. 
As a system user for Help Desk, I should be able to digitally manage Network Monitoring. 
As a system user for Help Desk, I should be able to digitally manage Real-time Chat. 
As a system user for Help Desk, I should be able to digitally manage Self Service Portal. 
As a system user for Help Desk, I should be able to digitally manage Service Level Agreement (SLA) Management. 
As a system user for Help Desk, I should be able to digitally manage Ticket Management. 
As a system user for Incident Management, I should be able to digitally manage Audit Trail. 
As a system user for Incident Management, I should be able to digitally manage Corrective and Preventive Actions (CAPA). 
As a system user for Incident Management, I should be able to digitally manage Disaster Recovery. 
As a system user for Incident Management, I should be able to digitally manage Incident Reporting. 
As a system user for Incident Management, I should be able to digitally manage Investigation Management. 
As a system user for Incident Management, I should be able to digitally manage IT Incident Management. 
As a system user for Incident Management, I should be able to digitally manage OSHA Compliance. 
As a system user for Incident Management, I should be able to digitally manage Safety Incident Management. 
As a system user for Incident Management, I should be able to digitally manage Task Management. 
As a system user for Issue Tracking, I should be able to digitally manage Assignment Management. 
As a system user for Issue Tracking, I should be able to digitally manage Dashboard. 
As a system user for Issue Tracking, I should be able to digitally manage Escalation Management. 
As a system user for Issue Tracking, I should be able to digitally manage Issue Auditing. 
As a system user for Issue Tracking, I should be able to digitally manage Issue Scheduling. 
As a system user for Issue Tracking, I should be able to digitally manage Knowledge Base Management. 
As a system user for Issue Tracking, I should be able to digitally manage Project Management. 
As a system user for Issue Tracking, I should be able to digitally manage Recurring Issues. 
As a system user for Issue Tracking, I should be able to digitally manage Task Management. 
As a system user for IT Asset Management, I should be able to digitally manage Audit Management. 
As a system user for IT Asset Management, I should be able to digitally manage Compliance Tracking. 
As a system user for IT Asset Management, I should be able to digitally manage Configuration Management. 
As a system user for IT Asset Management, I should be able to digitally manage Contract/License Management. 
As a system user for IT Asset Management, I should be able to digitally manage Cost Tracking. 
As a system user for IT Asset Management, I should be able to digitally manage Inventory Management. 
As a system user for IT Asset Management, I should be able to digitally manage Maintenance Management. 
As a system user for IT Asset Management, I should be able to digitally manage Procurement Management. 
As a system user for IT Asset Management, I should be able to digitally manage Requisition Management. 
As a system user for IT Asset Management, I should be able to digitally manage Supplier Management. 
As a system user for IT Management, I should be able to digitally manage Access Controls/Permissions. 
As a system user for IT Management, I should be able to digitally manage Capacity Management. 
As a system user for IT Management, I should be able to digitally manage Compliance Management. 
As a system user for IT Management, I should be able to digitally manage Inventory Management. 
As a system user for IT Management, I should be able to digitally manage Issue Auditing. 
As a system user for IT Management, I should be able to digitally manage License Management. 
As a system user for IT Management, I should be able to digitally manage Maintenance Scheduling. 
As a system user for IT Management, I should be able to digitally manage Patch Management. 
As a system user for IT Management, I should be able to digitally manage Remote Access/Control. 
As a system user for IT Project Management, I should be able to digitally manage Bug Tracking. 
As a system user for IT Project Management, I should be able to digitally manage Issue Management. 
As a system user for IT Project Management, I should be able to digitally manage Milestone Tracking. 
As a system user for IT Project Management, I should be able to digitally manage Percent-Complete Tracking. 
As a system user for IT Project Management, I should be able to digitally manage Portfolio Management. 
As a system user for IT Project Management, I should be able to digitally manage Prioritization. 
As a system user for IT Project Management, I should be able to digitally manage Product Roadmapping. 
As a system user for IT Project Management, I should be able to digitally manage Requirements Management. 
As a system user for IT Project Management, I should be able to digitally manage Resource Management. 
As a system user for IT Project Management, I should be able to digitally manage Status Tracking. 
As a system user for IT Project Management, I should be able to digitally manage Supports Agile. 
As a system user for IT Project Management, I should be able to digitally manage Supports Scrum. 
As a system user for IT Project Management, I should be able to digitally manage Task Management. 
As a system user for IT Project Management, I should be able to digitally manage Testing / QA Management. 
As a system user for IT Project Management, I should be able to digitally manage Time & Expense Tracking. 
As a system user for IT Service, I should be able to digitally manage Contract Management. 
As a system user for IT Service, I should be able to digitally manage Incident Management. 
As a system user for IT Service, I should be able to digitally manage IT Asset Management. 
As a system user for IT Service, I should be able to digitally manage Knowledge Management. 
As a system user for IT Service, I should be able to digitally manage Release Management. 
As a system user for IT Service, I should be able to digitally manage Self Service Portal. 
As a system user for IT Service, I should be able to digitally manage Service Catalog. 
As a system user for IT Service, I should be able to digitally manage Service Reporting. 
As a system user for IT Service, I should be able to digitally manage Ticket Management. 
As a system user for ITSM, I should be able to digitally manage Asset Tracking. 
As a system user for ITSM, I should be able to digitally manage Availability Management. 
As a system user for ITSM, I should be able to digitally manage Change Management. 
As a system user for ITSM, I should be able to digitally manage Configuration Management. 
As a system user for ITSM, I should be able to digitally manage Contract/License Management. 
As a system user for ITSM, I should be able to digitally manage Incident Management. 
As a system user for ITSM, I should be able to digitally manage Problem Management. 
As a system user for ITSM, I should be able to digitally manage Project Management. 
As a system user for ITSM, I should be able to digitally manage Release & Deployment Management. 
As a system user for ITSM, I should be able to digitally manage Self Service Portal. 
As a system user for IVR, I should be able to digitally manage Call Center. 
As a system user for IVR, I should be able to digitally manage Call Logging. 
As a system user for IVR, I should be able to digitally manage Call Recording. 
As a system user for IVR, I should be able to digitally manage Call Routing. 
As a system user for IVR, I should be able to digitally manage Multiple Scripts. 
As a system user for IVR, I should be able to digitally manage Phone Key Input. 
As a system user for IVR, I should be able to digitally manage Survey Management. 
As a system user for IVR, I should be able to digitally manage Text to Speech. 
As a system user for IVR, I should be able to digitally manage Voice Customization. 
As a system user for IVR, I should be able to digitally manage Voice Mail. 
As a system user for Knowledge Management, I should be able to digitally manage Cataloging/Categorization. 
As a system user for Knowledge Management, I should be able to digitally manage Collaboration. 
As a system user for Knowledge Management, I should be able to digitally manage Content Management. 
As a system user for Knowledge Management, I should be able to digitally manage Decision Tree. 
As a system user for Knowledge Management, I should be able to digitally manage Discussion Boards. 
As a system user for Knowledge Management, I should be able to digitally manage Full Text Search. 
As a system user for Knowledge Management, I should be able to digitally manage Knowledge Base Management. 
As a system user for Knowledge Management, I should be able to digitally manage Self Service Portal. 
As a system user for Live Chat, I should be able to digitally manage Canned Responses. 
As a system user for Live Chat, I should be able to digitally manage Customizable Branding. 
As a system user for Live Chat, I should be able to digitally manage Geo Targeting. 
As a system user for Live Chat, I should be able to digitally manage Offline Form. 
As a system user for Live Chat, I should be able to digitally manage Proactive Chat. 
As a system user for Live Chat, I should be able to digitally manage Screen Sharing. 
As a system user for Live Chat, I should be able to digitally manage Third Party Integration. 
As a system user for Live Chat, I should be able to digitally manage Transfers/Routing. 
As a system user for Live Chat, I should be able to digitally manage Website Visitor Tracking. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Change Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Compliance Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Cost Tracking. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Design Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Document Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Product Data Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Project Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Requirements Management. 
As a system user for Product Lifecycle Management, I should be able to digitally manage Supplier Management. 
As a system user for Product Management, I should be able to digitally manage Collaboration. 
As a system user for Product Management, I should be able to digitally manage Feedback Collection. 
As a system user for Product Management, I should be able to digitally manage Idea Management. 
As a system user for Product Management, I should be able to digitally manage Milestone Tracking. 
As a system user for Product Management, I should be able to digitally manage Prioritization. 
As a system user for Product Management, I should be able to digitally manage Product Roadmapping. 
As a system user for Product Management, I should be able to digitally manage Release Management. 
As a system user for Product Management, I should be able to digitally manage Requirements Management. 
As a system user for Product Management, I should be able to digitally manage Resource Management. 
As a system user for Product Management, I should be able to digitally manage Workflow Management. 
As a system user for Professional Services Automation, I should be able to digitally manage Billing & Invoicing. 
As a system user for Professional Services Automation, I should be able to digitally manage Client Portal. 
As a system user for Professional Services Automation, I should be able to digitally manage Collaboration Tools. 
As a system user for Professional Services Automation, I should be able to digitally manage CRM. 
As a system user for Professional Services Automation, I should be able to digitally manage Document Management. 
As a system user for Professional Services Automation, I should be able to digitally manage Portfolio Management. 
As a system user for Professional Services Automation, I should be able to digitally manage Project Management. 
As a system user for Professional Services Automation, I should be able to digitally manage Proposal Generation. 
As a system user for Professional Services Automation, I should be able to digitally manage Quote Management. 
As a system user for Professional Services Automation, I should be able to digitally manage Resource Management. 
As a system user for Professional Services Automation, I should be able to digitally manage Time & Expense Tracking. 
As a system user for Quality Management, I should be able to digitally manage Audit Management. 
As a system user for Quality Management, I should be able to digitally manage Complaint Management. 
As a system user for Quality Management, I should be able to digitally manage Compliance Management. 
As a system user for Quality Management, I should be able to digitally manage Corrective and Preventive Actions (CAPA). 
As a system user for Quality Management, I should be able to digitally manage Defect Tracking. 
As a system user for Quality Management, I should be able to digitally manage Document Control. 
As a system user for Quality Management, I should be able to digitally manage Equipment Management. 
As a system user for Quality Management, I should be able to digitally manage ISO Standards Management. 
As a system user for Quality Management, I should be able to digitally manage Maintenance Management. 
As a system user for Quality Management, I should be able to digitally manage Risk Management. 
As a system user for Quality Management, I should be able to digitally manage Supplier Quality Control. 
As a system user for Quality Management, I should be able to digitally manage Training Management. 
As a system user for Review Management, I should be able to digitally manage Campaign Management. 
As a system user for Review Management, I should be able to digitally manage Dashboard. 
As a system user for Review Management, I should be able to digitally manage Negative Feedback Management. 
As a system user for Review Management, I should be able to digitally manage Response Management. 
As a system user for Review Management, I should be able to digitally manage Review Monitoring. 
As a system user for Review Management, I should be able to digitally manage Review Notification. 
As a system user for Review Management, I should be able to digitally manage Review Request. 
As a system user for Review Management, I should be able to digitally manage Sentiment Analysis. 
As a system user for Review Management, I should be able to digitally manage Social Sharing. 
As a system user for Risk Management, I should be able to digitally manage Alerts/Notifications. 
As a system user for Risk Management, I should be able to digitally manage Auditing. 
As a system user for Risk Management, I should be able to digitally manage Business Process Control. 
As a system user for Risk Management, I should be able to digitally manage Compliance Management. 
As a system user for Risk Management, I should be able to digitally manage Corrective and Preventive Actions (CAPA). 
As a system user for Risk Management, I should be able to digitally manage Exceptions Management. 
As a system user for Risk Management, I should be able to digitally manage Internal Controls Management. 
As a system user for Risk Management, I should be able to digitally manage IT Risk Management. 
As a system user for Risk Management, I should be able to digitally manage Legal Risk Management. 
As a system user for Risk Management, I should be able to digitally manage Mobile Access. 
As a system user for Risk Management, I should be able to digitally manage Operational Risk Management. 
As a system user for Risk Management, I should be able to digitally manage Predictive Analytics. 
As a system user for Risk Management, I should be able to digitally manage Reputational Risk Management. 
As a system user for Risk Management, I should be able to digitally manage Response Management. 
As a system user for Risk Management, I should be able to digitally manage Risk Assessment. 
As a system user for Service Desk, I should be able to digitally manage Change Management. 
As a system user for Service Desk, I should be able to digitally manage CMDB. 
As a system user for Service Desk, I should be able to digitally manage Incident Management. 
As a system user for Service Desk, I should be able to digitally manage IT Asset Management. 
As a system user for Service Desk, I should be able to digitally manage Knowledge Base. 
As a system user for Service Desk, I should be able to digitally manage Mobile Access. 
As a system user for Service Desk, I should be able to digitally manage Procurement Management. 
As a system user for Service Desk, I should be able to digitally manage Remote Control. 
As a system user for Service Desk, I should be able to digitally manage Self Service Portal. 
As a system user for Service Desk, I should be able to digitally manage SLA Management. 
As a system user for Social Media Monitoring, I should be able to digitally manage Audience Segmentation. 
As a system user for Social Media Monitoring, I should be able to digitally manage Competitive Analysis. 
As a system user for Social Media Monitoring, I should be able to digitally manage Configurable Alerts. 
As a system user for Social Media Monitoring, I should be able to digitally manage Customer Engagement. 
As a system user for Social Media Monitoring, I should be able to digitally manage Dashboard. 
As a system user for Social Media Monitoring, I should be able to digitally manage Impact Scoring. 
As a system user for Social Media Monitoring, I should be able to digitally manage Influencer Tracking. 
As a system user for Social Media Monitoring, I should be able to digitally manage Reputation Management. 
As a system user for Social Media Monitoring, I should be able to digitally manage Sentiment Analysis. 
As a system user for Social Media Monitoring, I should be able to digitally manage Trend Tracking. 
As a system user for Supply Chain Management, I should be able to digitally manage Demand Planning. 
As a system user for Supply Chain Management, I should be able to digitally manage Electronic Data Interchange. 
As a system user for Supply Chain Management, I should be able to digitally manage Import/Export Management. 
As a system user for Supply Chain Management, I should be able to digitally manage Inventory Management. 
As a system user for Supply Chain Management, I should be able to digitally manage Order Fulfillment. 
As a system user for Supply Chain Management, I should be able to digitally manage Sales & Operations Planning. 
As a system user for Supply Chain Management, I should be able to digitally manage Shipping Management. 
As a system user for Supply Chain Management, I should be able to digitally manage Supplier Management. 
As a system user for Supply Chain Management, I should be able to digitally manage Transportation Management. 
As a system user for Supply Chain Management, I should be able to digitally manage Warehouse Management. 
As a system user for Survey, I should be able to digitally manage Custom Survey URLs. 
As a system user for Survey, I should be able to digitally manage Data Analysis Tools. 
As a system user for Survey, I should be able to digitally manage Email Marketing. 
As a system user for Survey, I should be able to digitally manage Mobile Survey. 
As a system user for Survey, I should be able to digitally manage Offline Response Collection. 
As a system user for Survey, I should be able to digitally manage Question Branching. 
As a system user for Survey, I should be able to digitally manage Question Library. 
As a system user for Survey, I should be able to digitally manage Site Intercept Survey. 
As a system user for Survey, I should be able to digitally manage Skip Logic. 
As a system user for Survey, I should be able to digitally manage Supports Audio / Images / Video. 
As a system user for Task Management, I should be able to digitally manage Collaboration Tools. 
As a system user for Task Management, I should be able to digitally manage Create Subtasks. 
As a system user for Task Management, I should be able to digitally manage Gamification. 
As a system user for Task Management, I should be able to digitally manage Gantt/Timeline View. 
As a system user for Task Management, I should be able to digitally manage Mobile Access. 
As a system user for Task Management, I should be able to digitally manage Percent-Complete Tracking. 
As a system user for Task Management, I should be able to digitally manage Recurring Task Management. 
As a system user for Task Management, I should be able to digitally manage Reporting/Analytics. 
As a system user for Task Management, I should be able to digitally manage Spreadsheet View. 
As a system user for Task Management, I should be able to digitally manage Task Board View. 
As a system user for Task Management, I should be able to digitally manage Time Tracking. 
As a system user for Task Management, I should be able to digitally manage To-Do List View. 
As a system user for Team Communication, I should be able to digitally manage Activity/News Feed. 
As a system user for Team Communication, I should be able to digitally manage Alerts/Notifications. 
As a system user for Team Communication, I should be able to digitally manage Audio Calls. 
As a system user for Team Communication, I should be able to digitally manage Discussion Threads. 
As a system user for Team Communication, I should be able to digitally manage File Sharing. 
As a system user for Team Communication, I should be able to digitally manage Mobile Access. 
As a system user for Team Communication, I should be able to digitally manage Real-time Chat. 
As a system user for Team Communication, I should be able to digitally manage Search. 
As a system user for Team Communication, I should be able to digitally manage Surveys & Feedback. 
As a system user for Team Communication, I should be able to digitally manage Task Management. 
As a system user for Team Communication, I should be able to digitally manage Third Party Integration. 
As a system user for Team Communication, I should be able to digitally manage Video Conferencing. 
As a system user for Text Mining, I should be able to digitally manage Boolean Queries. 
As a system user for Text Mining, I should be able to digitally manage Document Filtering. 
As a system user for Text Mining, I should be able to digitally manage Graphical Data Presentation. 
As a system user for Text Mining, I should be able to digitally manage Language Detection. 
As a system user for Text Mining, I should be able to digitally manage Predictive Modeling. 
As a system user for Text Mining, I should be able to digitally manage Sentiment Analysis. 
As a system user for Text Mining, I should be able to digitally manage Summarization. 
As a system user for Text Mining, I should be able to digitally manage Tagging. 
As a system user for Text Mining, I should be able to digitally manage Taxonomy Classification. 
As a system user for Text Mining, I should be able to digitally manage Text Analysis. 
As a system user for Text Mining, I should be able to digitally manage Topic Clustering. 
As a system user for Vendor Management, I should be able to digitally manage Audit Trail. 
As a system user for Vendor Management, I should be able to digitally manage Compliance Management. 
As a system user for Vendor Management, I should be able to digitally manage Offboarding. 
As a system user for Vendor Management, I should be able to digitally manage Performance Metrics. 
As a system user for Vendor Management, I should be able to digitally manage Self Service Portal. 
As a system user for Vendor Management, I should be able to digitally manage Sourcing Management. 
As a system user for Vendor Management, I should be able to digitally manage Transaction History. 
As a system user for Vendor Management, I should be able to digitally manage Vendor Payment. 
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