Call Center Software Story Backlog

As a system user for Administrative, I should be able to digitally manage Call Recording. 
As a system user for Administrative, I should be able to digitally manage Cloud APIs. 
As a system user for Administrative, I should be able to digitally manage Data Import. 
As a system user for Administrative, I should be able to digitally manage Historical Reporting. 
As a system user for Administrative, I should be able to digitally manage Real-Time Reporting. 
As a system user for Agent Call Handling, I should be able to digitally manage Call Control. 
As a system user for Agent Call Handling, I should be able to digitally manage Click to Call. 
As a system user for Agent Call Handling, I should be able to digitally manage Softphone. 
As a system user for Agent Productivity, I should be able to digitally manage Click-to-Call. 
As a system user for Agent Productivity, I should be able to digitally manage Screen Pops. 
As a system user for Auto Dialer, I should be able to digitally manage Call Disposition. 
As a system user for Auto Dialer, I should be able to digitally manage Call Recording. 
As a system user for Auto Dialer, I should be able to digitally manage Call Scheduling. 
As a system user for Auto Dialer, I should be able to digitally manage Call Scripting. 
As a system user for Auto Dialer, I should be able to digitally manage CRM. 
As a system user for Auto Dialer, I should be able to digitally manage Power Dialer. 
As a system user for Auto Dialer, I should be able to digitally manage Predictive Dialer. 
As a system user for Auto Dialer, I should be able to digitally manage Preview Dialer. 
As a system user for Auto Dialer, I should be able to digitally manage Progressive Dialer. 
As a system user for Call Center  , I should be able to digitally manage ACD (automatic call distributor). 
As a system user for Call Center  , I should be able to digitally manage ACD system. 
As a system user for Call Center  , I should be able to digitally manage ACD. 
As a system user for Call Center  , I should be able to digitally manage Advanced Call Routing. 
As a system user for Call Center  , I should be able to digitally manage Advanced Routing Methods. 
As a system user for Call Center  , I should be able to digitally manage Advanced scripting. 
As a system user for Call Center  , I should be able to digitally manage Agent call back. 
As a system user for Call Center  , I should be able to digitally manage Agent collision detection. 
As a system user for Call Center  , I should be able to digitally manage Agent Interface. 
As a system user for Call Center  , I should be able to digitally manage Agent presence status. 
As a system user for Call Center  , I should be able to digitally manage Agent ranking. 
As a system user for Call Center  , I should be able to digitally manage Agent Scripting. 
As a system user for Call Center  , I should be able to digitally manage Agent Status. 
As a system user for Call Center  , I should be able to digitally manage Agent supervision. 
As a system user for Call Center  , I should be able to digitally manage Agent, Call, CDR Statistics. 
As a system user for Call Center  , I should be able to digitally manage Agents. 
As a system user for Call Center  , I should be able to digitally manage AI chatbots. 
As a system user for Call Center  , I should be able to digitally manage Appointment scheduler. 
As a system user for Call Center  , I should be able to digitally manage Attachments. 
As a system user for Call Center  , I should be able to digitally manage Audio Conferencing. 
As a system user for Call Center  , I should be able to digitally manage Auto reply SMS Bot. 
As a system user for Call Center  , I should be able to digitally manage Auto-dialer. 
As a system user for Call Center  , I should be able to digitally manage Automated lead distribution through LeadStream. 
As a system user for Call Center  , I should be able to digitally manage Automated ticket distribution. 
As a system user for Call Center  , I should be able to digitally manage Automatic Call Distribution. 
As a system user for Call Center  , I should be able to digitally manage Automatic call recording. 
As a system user for Call Center  , I should be able to digitally manage Automatic call tracking and recording. 
As a system user for Call Center  , I should be able to digitally manage Automatic triggers and alerts. 
As a system user for Call Center  , I should be able to digitally manage Auto-receptionists. 
As a system user for Call Center  , I should be able to digitally manage AUX. 
As a system user for Call Center  , I should be able to digitally manage Blacklist. 
As a system user for Call Center  , I should be able to digitally manage Built-in CRM features. 
As a system user for Call Center  , I should be able to digitally manage Bulk SMS campaigns. 
As a system user for Call Center  , I should be able to digitally manage Business hours. 
As a system user for Call Center  , I should be able to digitally manage Call barging. 
As a system user for Call Center  , I should be able to digitally manage Call blocking. 
As a system user for Call Center  , I should be able to digitally manage Call conferencing. 
As a system user for Call Center  , I should be able to digitally manage Call control. 
As a system user for Call Center  , I should be able to digitally manage Call failover. 
As a system user for Call Center  , I should be able to digitally manage Call from any number. 
As a system user for Call Center  , I should be able to digitally manage Call logs. 
As a system user for Call Center  , I should be able to digitally manage Call masking. 
As a system user for Call Center  , I should be able to digitally manage Call monitoring. 
As a system user for Call Center  , I should be able to digitally manage Call queue visibility. 
As a system user for Call Center  , I should be able to digitally manage Call Queueing. 
As a system user for Call Center  , I should be able to digitally manage Call Recipient Datasheet. 
As a system user for Call Center  , I should be able to digitally manage Call Recording. 
As a system user for Call Center  , I should be able to digitally manage Call tracking, reporting, and analytics. 
As a system user for Call Center  , I should be able to digitally manage Callback. 
As a system user for Call Center  , I should be able to digitally manage Callers on Queue. 
As a system user for Call Center  , I should be able to digitally manage Campaign and list management. 
As a system user for Call Center  , I should be able to digitally manage Canned messages (Macros). 
As a system user for Call Center  , I should be able to digitally manage CDR Report. 
As a system user for Call Center  , I should be able to digitally manage Centralized management. 
As a system user for Call Center  , I should be able to digitally manage Chat and Co-Browse. 
As a system user for Call Center  , I should be able to digitally manage Chat. 
As a system user for Call Center  , I should be able to digitally manage Cloud APIs. 
As a system user for Call Center  , I should be able to digitally manage Cloud IP PBX. 
As a system user for Call Center  , I should be able to digitally manage Companies. 
As a system user for Call Center  , I should be able to digitally manage Computer telephony integration (CTI). 
As a system user for Call Center  , I should be able to digitally manage Contact fields. 
As a system user for Call Center  , I should be able to digitally manage Contact form gallery. 
As a system user for Call Center  , I should be able to digitally manage Contact forms. 
As a system user for Call Center  , I should be able to digitally manage Contact groups. 
As a system user for Call Center  , I should be able to digitally manage Contact Tags. 
As a system user for Call Center  , I should be able to digitally manage Contacts. 
As a system user for Call Center  , I should be able to digitally manage CRM integrations. 
As a system user for Call Center  , I should be able to digitally manage CRM system. 
As a system user for Call Center  , I should be able to digitally manage CTI and screen pop. 
As a system user for Call Center  , I should be able to digitally manage Custom Exports. 
As a system user for Call Center  , I should be able to digitally manage Custom Fields. 
As a system user for Call Center  , I should be able to digitally manage Custom greetings. 
As a system user for Call Center  , I should be able to digitally manage Customer facing web interface that you can easily brand. 
As a system user for Call Center  , I should be able to digitally manage Customizable wallboard. 
As a system user for Call Center  , I should be able to digitally manage Customized greetings. 
As a system user for Call Center  , I should be able to digitally manage Data Integrations. 
As a system user for Call Center  , I should be able to digitally manage Database Management. 
As a system user for Call Center  , I should be able to digitally manage Departments. 
As a system user for Call Center  , I should be able to digitally manage Desktop Sharing. 
As a system user for Call Center  , I should be able to digitally manage Detailed contact records. 
As a system user for Call Center  , I should be able to digitally manage Direct to Voicemail. 
As a system user for Call Center  , I should be able to digitally manage Directory. 
As a system user for Call Center  , I should be able to digitally manage Disposition Codes. 
As a system user for Call Center  , I should be able to digitally manage Email customer care. 
As a system user for Call Center  , I should be able to digitally manage Email notifications. 
As a system user for Call Center  , I should be able to digitally manage Email tracking with open and download rates. 
As a system user for Call Center  , I should be able to digitally manage Export ticket views to CSV. 
As a system user for Call Center  , I should be able to digitally manage Extensive customer satisfaction surveys. 
As a system user for Call Center  , I should be able to digitally manage File Sharing. 
As a system user for Call Center  , I should be able to digitally manage Filters. 
As a system user for Call Center  , I should be able to digitally manage Flexible ticket management with automated workflow. 
As a system user for Call Center  , I should be able to digitally manage Full CSS rebranding. 
As a system user for Call Center  , I should be able to digitally manage Fully scalable for teams of any size. 
As a system user for Call Center  , I should be able to digitally manage GDPR Compliance. 
As a system user for Call Center  , I should be able to digitally manage Global phone usage. 
As a system user for Call Center  , I should be able to digitally manage Graphical Scripting. 
As a system user for Call Center  , I should be able to digitally manage Group Ring, Hunt Groups. 
As a system user for Call Center  , I should be able to digitally manage Group rules and macros. 
As a system user for Call Center  , I should be able to digitally manage HIPAA Compliance. 
As a system user for Call Center  , I should be able to digitally manage Hybrid ticket stream. 
As a system user for Call Center  , I should be able to digitally manage Inbound and outbound calling. 
As a system user for Call Center  , I should be able to digitally manage Inbound and Outbound Faxing. 
As a system user for Call Center  , I should be able to digitally manage Inbound caller ID. 
As a system user for Call Center  , I should be able to digitally manage Inbound SMS and MMS. 
As a system user for Call Center  , I should be able to digitally manage Information extensions. 
As a system user for Call Center  , I should be able to digitally manage Integration with popular CRMs, Helpdesks, and marketing tools. 
As a system user for Call Center  , I should be able to digitally manage Integrations with Business Tools. 
As a system user for Call Center  , I should be able to digitally manage Intelligent lead filtering. 
As a system user for Call Center  , I should be able to digitally manage Intelligent Workforce Management . 
As a system user for Call Center  , I should be able to digitally manage Interaction Analytics. 
As a system user for Call Center  , I should be able to digitally manage Interaction Channels. 
As a system user for Call Center  , I should be able to digitally manage Interactive Voice Response. 
As a system user for Call Center  , I should be able to digitally manage Internal Call Greetings. 
As a system user for Call Center  , I should be able to digitally manage Internal Chat. 
As a system user for Call Center  , I should be able to digitally manage Internal Phone Number Tags. 
As a system user for Call Center  , I should be able to digitally manage International numbers. 
As a system user for Call Center  , I should be able to digitally manage IP Phone Extension. 
As a system user for Call Center  , I should be able to digitally manage IVR (interactive voice response). 
As a system user for Call Center  , I should be able to digitally manage IVR system. 
As a system user for Call Center  , I should be able to digitally manage IVR. 
As a system user for Call Center  , I should be able to digitally manage Knowledge base portal and community forums included. 
As a system user for Call Center  , I should be able to digitally manage Live agent reassignment. 
As a system user for Call Center  , I should be able to digitally manage Local and toll-free numbers. 
As a system user for Call Center  , I should be able to digitally manage Local Caller ID service. 
As a system user for Call Center  , I should be able to digitally manage Local or Toll-Free Number Options. 
As a system user for Call Center  , I should be able to digitally manage Local phone numbers. 
As a system user for Call Center  , I should be able to digitally manage Manual Dialer. 
As a system user for Call Center  , I should be able to digitally manage Messaging. 
As a system user for Call Center  , I should be able to digitally manage Mobile customer care. 
As a system user for Call Center  , I should be able to digitally manage Mobile support with native iPhone, iPad, and Android apps. 
As a system user for Call Center  , I should be able to digitally manage Monitoring and reporting. 
As a system user for Call Center  , I should be able to digitally manage More than 100 standard reports. 
As a system user for Call Center  , I should be able to digitally manage Multi-brand support with linked accounts. 
As a system user for Call Center  , I should be able to digitally manage Multi-channel support: email, web, phone, chat, social media. 
As a system user for Call Center  , I should be able to digitally manage Multichannel. 
As a system user for Call Center  , I should be able to digitally manage Multifactor antifraud solution. 
As a system user for Call Center  , I should be able to digitally manage Multi-level IVR. 
As a system user for Call Center  , I should be able to digitally manage Multi-locale (timezone and languages). 
As a system user for Call Center  , I should be able to digitally manage Native Mobile Apps. 
As a system user for Call Center  , I should be able to digitally manage Notes. 
As a system user for Call Center  , I should be able to digitally manage Number availability in over 60+ countries. 
As a system user for Call Center  , I should be able to digitally manage Omnichannel Routing. 
As a system user for Call Center  , I should be able to digitally manage One-touch Emails. 
As a system user for Call Center  , I should be able to digitally manage Open API enabling seamless integration into your business. 
As a system user for Call Center  , I should be able to digitally manage Optimized Voice as a Service (Vaas). 
As a system user for Call Center  , I should be able to digitally manage Outbound Call Center. 
As a system user for Call Center  , I should be able to digitally manage Outbound Campaign Management. 
As a system user for Call Center  , I should be able to digitally manage Outbound Campaigns. 
As a system user for Call Center  , I should be able to digitally manage Outbound Dialing . 
As a system user for Call Center  , I should be able to digitally manage Outbound Dialing. 
As a system user for Call Center  , I should be able to digitally manage Outbound SMS and notifications. 
As a system user for Call Center  , I should be able to digitally manage Over 100 out-of-the-box integrations with 3rd party apps. 
As a system user for Call Center  , I should be able to digitally manage Pause. 
As a system user for Call Center  , I should be able to digitally manage PCI-DSS – Secure IVR. 
As a system user for Call Center  , I should be able to digitally manage Performance Management. 
As a system user for Call Center  , I should be able to digitally manage Personalized Greetings. 
As a system user for Call Center  , I should be able to digitally manage Phone Calls. 
As a system user for Call Center  , I should be able to digitally manage PhonePrinting. 
As a system user for Call Center  , I should be able to digitally manage PinDrop Network. 
As a system user for Call Center  , I should be able to digitally manage Port-in numbers. 
As a system user for Call Center  , I should be able to digitally manage Post-call workflow automation. 
As a system user for Call Center  , I should be able to digitally manage Power Dialer. 
As a system user for Call Center  , I should be able to digitally manage Power-dialer boosts outbound productivity up to 4x. 
As a system user for Call Center  , I should be able to digitally manage Pre-built: Salesforce, SugarCRM. 
As a system user for Call Center  , I should be able to digitally manage Predefined answers. 
As a system user for Call Center  , I should be able to digitally manage Predictive Dialer. 
As a system user for Call Center  , I should be able to digitally manage Preview dialer. 
As a system user for Call Center  , I should be able to digitally manage Productivity reports. 
As a system user for Call Center  , I should be able to digitally manage Progressive dialer. 
As a system user for Call Center  , I should be able to digitally manage Project Management. 
As a system user for Call Center  , I should be able to digitally manage Prompt preliminary call assessment. 
As a system user for Call Center  , I should be able to digitally manage Public and private forums. 
As a system user for Call Center  , I should be able to digitally manage PureCloud for Altocloud. 
As a system user for Call Center  , I should be able to digitally manage Quality Control Management. 
As a system user for Call Center  , I should be able to digitally manage Quality Evaluations. 
As a system user for Call Center  , I should be able to digitally manage Quality Management and Analytics. 
As a system user for Call Center  , I should be able to digitally manage Quality Management. 
As a system user for Call Center  , I should be able to digitally manage Quality Monitoring. 
As a system user for Call Center  , I should be able to digitally manage Queue callback. 
As a system user for Call Center  , I should be able to digitally manage Quotation. 
As a system user for Call Center  , I should be able to digitally manage Real-time and historical reports. 
As a system user for Call Center  , I should be able to digitally manage Real-time call monitoring. 
As a system user for Call Center  , I should be able to digitally manage Real-time dashboard. 
As a system user for Call Center  , I should be able to digitally manage Real-time Listening. 
As a system user for Call Center  , I should be able to digitally manage Real-time phone provisioning. 
As a system user for Call Center  , I should be able to digitally manage Real-time Reporting and Dashboards. 
As a system user for Call Center  , I should be able to digitally manage Real-Time Statistics. 
As a system user for Call Center  , I should be able to digitally manage Real-time, self-updating leaderboards. 
As a system user for Call Center  , I should be able to digitally manage Recordings . 
As a system user for Call Center  , I should be able to digitally manage Reporting and Analytics. 
As a system user for Call Center  , I should be able to digitally manage Reporting. 
As a system user for Call Center  , I should be able to digitally manage Reports for custom metrics. 
As a system user for Call Center  , I should be able to digitally manage Responsibility. 
As a system user for Call Center  , I should be able to digitally manage REST API. 
As a system user for Call Center  , I should be able to digitally manage Robust reporting and advanced analytics. 
As a system user for Call Center  , I should be able to digitally manage Round-the-clock support. 
As a system user for Call Center  , I should be able to digitally manage Route to groups. 
As a system user for Call Center  , I should be able to digitally manage Routing and prioritization. 
As a system user for Call Center  , I should be able to digitally manage Routing and queueing calls. 
As a system user for Call Center  , I should be able to digitally manage Rules. 
As a system user for Call Center  , I should be able to digitally manage Screencasting. 
As a system user for Call Center  , I should be able to digitally manage Script Editor & Questionnaire. 
As a system user for Call Center  , I should be able to digitally manage Service-Level-Agreement (SLA). 
As a system user for Call Center  , I should be able to digitally manage Shared lines. 
As a system user for Call Center  , I should be able to digitally manage Short Numbers. 
As a system user for Call Center  , I should be able to digitally manage Skills-Based Routing. 
As a system user for Call Center  , I should be able to digitally manage SMS sending from the dialer. 
As a system user for Call Center  , I should be able to digitally manage Social customer care. 
As a system user for Call Center  , I should be able to digitally manage Social Media Interactions. 
As a system user for Call Center  , I should be able to digitally manage SPAM filters. 
As a system user for Call Center  , I should be able to digitally manage Speech Analytics. 
As a system user for Call Center  , I should be able to digitally manage Speech recognition. 
As a system user for Call Center  , I should be able to digitally manage Speech-Enabled IVR. 
As a system user for Call Center  , I should be able to digitally manage SSO with Twitter, Facebook, Google and SAML. 
As a system user for Call Center  , I should be able to digitally manage Statistics and Monitoring. 
As a system user for Call Center  , I should be able to digitally manage Supervisory Actions . 
As a system user for Call Center  , I should be able to digitally manage Tags and saved searches for leads. 
As a system user for Call Center  , I should be able to digitally manage Tags. 
As a system user for Call Center  , I should be able to digitally manage TCPA Compliance. 
As a system user for Call Center  , I should be able to digitally manage Team Management. 
As a system user for Call Center  , I should be able to digitally manage Telecommunication Services. 
As a system user for Call Center  , I should be able to digitally manage Text-to-speech. 
As a system user for Call Center  , I should be able to digitally manage Third party integrations. 
As a system user for Call Center  , I should be able to digitally manage Ticket fields. 
As a system user for Call Center  , I should be able to digitally manage Ticket/Customer insights (CRM). 
As a system user for Call Center  , I should be able to digitally manage Ticketing. 
As a system user for Call Center  , I should be able to digitally manage Time Rules. 
As a system user for Call Center  , I should be able to digitally manage Toll-free numbers. 
As a system user for Call Center  , I should be able to digitally manage UC Integrations. 
As a system user for Call Center  , I should be able to digitally manage Unified Inbox. 
As a system user for Call Center  , I should be able to digitally manage Universal inbox. 
As a system user for Call Center  , I should be able to digitally manage Unlimited call campaigns and schedules. 
As a system user for Call Center  , I should be able to digitally manage Unlimited concurrent calls. 
As a system user for Call Center  , I should be able to digitally manage Unlimited, free “light agents” (Enterprise plan only). 
As a system user for Call Center  , I should be able to digitally manage User Management. 
As a system user for Call Center  , I should be able to digitally manage User Profile Integrations. 
As a system user for Call Center  , I should be able to digitally manage User Rights Management. 
As a system user for Call Center  , I should be able to digitally manage Utilities. 
As a system user for Call Center  , I should be able to digitally manage Vanity numbers. 
As a system user for Call Center  , I should be able to digitally manage Video Calling . 
As a system user for Call Center  , I should be able to digitally manage Virtual Hold. 
As a system user for Call Center  , I should be able to digitally manage Voice Biometrics. 
As a system user for Call Center  , I should be able to digitally manage Voice logger. 
As a system user for Call Center  , I should be able to digitally manage Voice recording. 
As a system user for Call Center  , I should be able to digitally manage Voicemail Routing. 
As a system user for Call Center  , I should be able to digitally manage Voicemail. 
As a system user for Call Center  , I should be able to digitally manage Wait queues. 
As a system user for Call Center  , I should be able to digitally manage Wallboard. 
As a system user for Call Center  , I should be able to digitally manage Web callback. 
As a system user for Call Center  , I should be able to digitally manage White-glove setup and onboarding. 
As a system user for Call Center  , I should be able to digitally manage Workflow and campaign automation. 
As a system user for Call Center  , I should be able to digitally manage Workforce Intelligence. 
As a system user for Call Center  , I should be able to digitally manage Workforce Management. 
As a system user for Call Center, I should be able to digitally manage Blended Call Center. 
As a system user for Call Center, I should be able to digitally manage Call Logging. 
As a system user for Call Center, I should be able to digitally manage Call Recording. 
As a system user for Call Center, I should be able to digitally manage Call Scripting. 
As a system user for Call Center, I should be able to digitally manage Campaign Management. 
As a system user for Call Center, I should be able to digitally manage Escalation Management. 
As a system user for Call Center, I should be able to digitally manage Inbound Call Center. 
As a system user for Call Center, I should be able to digitally manage Interactive Voice Response (IVR). 
As a system user for Call Center, I should be able to digitally manage Manual Dialer. 
As a system user for Call Center, I should be able to digitally manage Outbound Call Center. 
As a system user for Call Center, I should be able to digitally manage Predictive Dialer. 
As a system user for Call Center, I should be able to digitally manage Progressive Dialer. 
As a system user for Call Center, I should be able to digitally manage Queue Management. 
As a system user for Call Center, I should be able to digitally manage Real-time Chat. 
As a system user for Call Center, I should be able to digitally manage Reporting/Analytics. 
As a system user for Collaboration, I should be able to digitally manage Brainstorming. 
As a system user for Collaboration, I should be able to digitally manage Calendar Management. 
As a system user for Collaboration, I should be able to digitally manage Contact Management. 
As a system user for Collaboration, I should be able to digitally manage Content Management. 
As a system user for Collaboration, I should be able to digitally manage Discussion Boards. 
As a system user for Collaboration, I should be able to digitally manage Document Management. 
As a system user for Collaboration, I should be able to digitally manage Project Management. 
As a system user for Collaboration, I should be able to digitally manage Real Time Editing. 
As a system user for Collaboration, I should be able to digitally manage Task Management. 
As a system user for Collaboration, I should be able to digitally manage Version Control. 
As a system user for Collaboration, I should be able to digitally manage Video Conferencing. 
As a system user for Common Platform, I should be able to digitally manage Agent Scripting. 
As a system user for Common Platform, I should be able to digitally manage Call Conferencing. 
As a system user for Common Platform, I should be able to digitally manage Toll-Free Numbers. 
As a system user for Common Platform, I should be able to digitally manage Voicemail. 
As a system user for Customer Support, I should be able to digitally manage 24/7 Phone Support. 
As a system user for Customer Support, I should be able to digitally manage Email Support. 
As a system user for Customer Support, I should be able to digitally manage Knowledge Base. 
As a system user for Customer Support, I should be able to digitally manage Onboarding Coach. 
As a system user for Help Desk, I should be able to digitally manage Alerts / Escalation. 
As a system user for Help Desk, I should be able to digitally manage Automated Routing. 
As a system user for Help Desk, I should be able to digitally manage Customizable Branding. 
As a system user for Help Desk, I should be able to digitally manage Document Storage. 
As a system user for Help Desk, I should be able to digitally manage Email Integration. 
As a system user for Help Desk, I should be able to digitally manage Interaction Tracking. 
As a system user for Help Desk, I should be able to digitally manage IT Asset Management. 
As a system user for Help Desk, I should be able to digitally manage Knowledge Base Management. 
As a system user for Help Desk, I should be able to digitally manage Multi-Channel Communication. 
As a system user for Help Desk, I should be able to digitally manage Network Monitoring. 
As a system user for Help Desk, I should be able to digitally manage Real-time Chat. 
As a system user for Help Desk, I should be able to digitally manage Self Service Portal. 
As a system user for Help Desk, I should be able to digitally manage Service Level Agreement (SLA) Management. 
As a system user for Help Desk, I should be able to digitally manage Ticket Management. 
As a system user for Inbound Voice, I should be able to digitally manage Skills-based routing. 
As a system user for Inbound, I should be able to digitally manage Skills-based Routing. 
As a system user for Intelligent Routing, I should be able to digitally manage Agent-to-Agent Calling. 
As a system user for Intelligent Routing, I should be able to digitally manage Automatic Call Distributor (ACD). 
As a system user for Intelligent Routing, I should be able to digitally manage Call Blocking. 
As a system user for Intelligent Routing, I should be able to digitally manage Call Conferencing (Three-Way). 
As a system user for Intelligent Routing, I should be able to digitally manage Call Controls. 
As a system user for Intelligent Routing, I should be able to digitally manage Call Queues. 
As a system user for Intelligent Routing, I should be able to digitally manage Callbar. 
As a system user for Intelligent Routing, I should be able to digitally manage CRM Data Dips. 
As a system user for Intelligent Routing, I should be able to digitally manage Forward to Phone. 
As a system user for Intelligent Routing, I should be able to digitally manage Interactive Voice Response (IVR). 
As a system user for Intelligent Routing, I should be able to digitally manage Personalized Greetings. 
As a system user for Intelligent Routing, I should be able to digitally manage Ring Groups. 
As a system user for Intelligent Routing, I should be able to digitally manage Skills-Based Routing. 
As a system user for Intelligent Routing, I should be able to digitally manage Standard Call Controls. 
As a system user for Intelligent Routing, I should be able to digitally manage Time-Based Routing. 
As a system user for Intelligent Routing, I should be able to digitally manage Voicemail Transcription. 
As a system user for Intelligent Routing, I should be able to digitally manage Warm Transfer. 
As a system user for Live Chat, I should be able to digitally manage Canned Responses. 
As a system user for Live Chat, I should be able to digitally manage Customizable Branding. 
As a system user for Live Chat, I should be able to digitally manage Geo Targeting. 
As a system user for Live Chat, I should be able to digitally manage Offline Form. 
As a system user for Live Chat, I should be able to digitally manage Proactive Chat. 
As a system user for Live Chat, I should be able to digitally manage Screen Sharing. 
As a system user for Live Chat, I should be able to digitally manage Third Party Integration. 
As a system user for Live Chat, I should be able to digitally manage Transfers/Routing. 
As a system user for Live Chat, I should be able to digitally manage Website Visitor Tracking. 
As a system user for Omnichannel Customer Experience, I should be able to digitally manage Chat. 
As a system user for Omnichannel Customer Experience, I should be able to digitally manage Email. 
As a system user for Omnichannel Customer Experience, I should be able to digitally manage Text Messaging. 
As a system user for Outbound, I should be able to digitally manage Web Callback. 
As a system user for Quality Management, I should be able to digitally manage Call Barge. 
As a system user for Quality Management, I should be able to digitally manage Call Dispositions and Notes. 
As a system user for Quality Management, I should be able to digitally manage Call Monitoring. 
As a system user for Quality Management, I should be able to digitally manage Call Recording. 
As a system user for Quality Management, I should be able to digitally manage Call Scoring. 
As a system user for Quality Management, I should be able to digitally manage Call Whisper. 
As a system user for Quality Management, I should be able to digitally manage PCI Compliant Call Recording Controls. 
As a system user for Queues & Routing, I should be able to digitally manage Business Hours. 
As a system user for Queues & Routing, I should be able to digitally manage Real-time Alerts. 
As a system user for Queues & Routing, I should be able to digitally manage Skills-Based Routing. 
As a system user for Reporting & Analytics, I should be able to digitally manage Customizable Reporting Thresholds (SLA). 
As a system user for Reporting & Analytics, I should be able to digitally manage Customized Agent Dashboard. 
As a system user for Reporting & Analytics, I should be able to digitally manage Customized Daily Reporting. 
As a system user for Reporting & Analytics, I should be able to digitally manage Desktop Notifications. 
As a system user for Reporting & Analytics, I should be able to digitally manage Email Notifications. 
As a system user for Reporting & Analytics, I should be able to digitally manage Historical Reporting. 
As a system user for Reporting & Analytics, I should be able to digitally manage IVR Reporting. 
As a system user for Reporting & Analytics, I should be able to digitally manage Live Reporting. 
As a system user for Reporting & Analytics, I should be able to digitally manage Wallboards. 
As a system user for SMS Marketing, I should be able to digitally manage 2-Way Messaging. 
As a system user for SMS Marketing, I should be able to digitally manage Contact Management. 
As a system user for SMS Marketing, I should be able to digitally manage Mass Texting. 
As a system user for SMS Marketing, I should be able to digitally manage Message Personalization. 
As a system user for SMS Marketing, I should be able to digitally manage MMS. 
As a system user for SMS Marketing, I should be able to digitally manage Mobile Coupons. 
As a system user for SMS Marketing, I should be able to digitally manage Mobile Keywords. 
As a system user for SMS Marketing, I should be able to digitally manage Polls/Voting. 
As a system user for SMS Marketing, I should be able to digitally manage Reporting/Analytics. 
As a system user for SMS Marketing, I should be able to digitally manage Scheduled Messaging. 
As a system user for SMS Marketing, I should be able to digitally manage Shortcodes. 
As a system user for SMS Marketing, I should be able to digitally manage Text-to-Win. 
As a system user for Task Management, I should be able to digitally manage Collaboration Tools. 
As a system user for Task Management, I should be able to digitally manage Create Subtasks. 
As a system user for Task Management, I should be able to digitally manage Gamification. 
As a system user for Task Management, I should be able to digitally manage Gantt/Timeline View. 
As a system user for Task Management, I should be able to digitally manage Mobile Access. 
As a system user for Task Management, I should be able to digitally manage Percent-Complete Tracking. 
As a system user for Task Management, I should be able to digitally manage Recurring Task Management. 
As a system user for Task Management, I should be able to digitally manage Reporting/Analytics. 
As a system user for Task Management, I should be able to digitally manage Spreadsheet View. 
As a system user for Task Management, I should be able to digitally manage Task Board View. 
As a system user for Task Management, I should be able to digitally manage Time Tracking. 
As a system user for Task Management, I should be able to digitally manage To-Do List View. 
As a system user for Telemedicine, I should be able to digitally manage Appointment Reminders. 
As a system user for Telemedicine, I should be able to digitally manage Appointment Scheduling. 
As a system user for Telemedicine, I should be able to digitally manage E-Prescribing. 
As a system user for Telemedicine, I should be able to digitally manage For Medical Purposes. 
As a system user for Telemedicine, I should be able to digitally manage HIPAA Compliant. 
As a system user for Telemedicine, I should be able to digitally manage Medical Billing. 
As a system user for Telemedicine, I should be able to digitally manage Multi-Provider Practice. 
As a system user for Telemedicine, I should be able to digitally manage One-to-One Messaging. 
As a system user for Telemedicine, I should be able to digitally manage Online Forms. 
As a system user for Telemedicine, I should be able to digitally manage Practice Management. 
As a system user for Telemedicine, I should be able to digitally manage Remote Treatment Plans. 
As a system user for Telemedicine, I should be able to digitally manage Video Conferencing. 
As a system user for Voice, I should be able to digitally manage Bring Your Own Carrier. 
As a system user for Voice, I should be able to digitally manage Inbound & Outbound Calling. 
As a system user for Voice, I should be able to digitally manage International Numbers. 
As a system user for Voice, I should be able to digitally manage Superior Call Quality. 
As a system user for Voice, I should be able to digitally manage Unlimited Concurrent Calls. 
As a system user for Web Conferencing, I should be able to digitally manage Electronic Hand Raising. 
As a system user for Web Conferencing, I should be able to digitally manage HD Audio. 
As a system user for Web Conferencing, I should be able to digitally manage Mobile Access. 
As a system user for Web Conferencing, I should be able to digitally manage On-Demand Webcasting. 
As a system user for Web Conferencing, I should be able to digitally manage Presentation Streaming. 
As a system user for Web Conferencing, I should be able to digitally manage Presentation Tools. 
As a system user for Web Conferencing, I should be able to digitally manage Private Chat. 
As a system user for Web Conferencing, I should be able to digitally manage Real-Time Chat. 
As a system user for Web Conferencing, I should be able to digitally manage Record & Playback Ability. 
As a system user for Web Conferencing, I should be able to digitally manage Screen Sharing. 
As a system user for Web Conferencing, I should be able to digitally manage Two-Way Audio & Video. 
As a system user for Web Conferencing, I should be able to digitally manage Video Conferencing. 
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