| As a system user for Administrative, I should be able to digitally manage Call Recording. |
| As a system user for Administrative, I should be able to digitally manage Cloud APIs. |
| As a system user for Administrative, I should be able to digitally manage Data Import. |
| As a system user for Administrative, I should be able to digitally manage Historical Reporting. |
| As a system user for Administrative, I should be able to digitally manage Real-Time Reporting. |
| As a system user for Agent Call Handling, I should be able to digitally manage Call Control. |
| As a system user for Agent Call Handling, I should be able to digitally manage Click to Call. |
| As a system user for Agent Call Handling, I should be able to digitally manage Softphone. |
| As a system user for Agent Productivity, I should be able to digitally manage Click-to-Call. |
| As a system user for Agent Productivity, I should be able to digitally manage Screen Pops. |
| As a system user for Auto Dialer, I should be able to digitally manage Call Disposition. |
| As a system user for Auto Dialer, I should be able to digitally manage Call Recording. |
| As a system user for Auto Dialer, I should be able to digitally manage Call Scheduling. |
| As a system user for Auto Dialer, I should be able to digitally manage Call Scripting. |
| As a system user for Auto Dialer, I should be able to digitally manage CRM. |
| As a system user for Auto Dialer, I should be able to digitally manage Power Dialer. |
| As a system user for Auto Dialer, I should be able to digitally manage Predictive Dialer. |
| As a system user for Auto Dialer, I should be able to digitally manage Preview Dialer. |
| As a system user for Auto Dialer, I should be able to digitally manage Progressive Dialer. |
| As a system user for Call Center , I should be able to digitally manage ACD (automatic call distributor). |
| As a system user for Call Center , I should be able to digitally manage ACD system. |
| As a system user for Call Center , I should be able to digitally manage ACD. |
| As a system user for Call Center , I should be able to digitally manage Advanced Call Routing. |
| As a system user for Call Center , I should be able to digitally manage Advanced Routing Methods. |
| As a system user for Call Center , I should be able to digitally manage Advanced scripting. |
| As a system user for Call Center , I should be able to digitally manage Agent call back. |
| As a system user for Call Center , I should be able to digitally manage Agent collision detection. |
| As a system user for Call Center , I should be able to digitally manage Agent Interface. |
| As a system user for Call Center , I should be able to digitally manage Agent presence status. |
| As a system user for Call Center , I should be able to digitally manage Agent ranking. |
| As a system user for Call Center , I should be able to digitally manage Agent Scripting. |
| As a system user for Call Center , I should be able to digitally manage Agent Status. |
| As a system user for Call Center , I should be able to digitally manage Agent supervision. |
| As a system user for Call Center , I should be able to digitally manage Agent, Call, CDR Statistics. |
| As a system user for Call Center , I should be able to digitally manage Agents. |
| As a system user for Call Center , I should be able to digitally manage AI chatbots. |
| As a system user for Call Center , I should be able to digitally manage Appointment scheduler. |
| As a system user for Call Center , I should be able to digitally manage Attachments. |
| As a system user for Call Center , I should be able to digitally manage Audio Conferencing. |
| As a system user for Call Center , I should be able to digitally manage Auto reply SMS Bot. |
| As a system user for Call Center , I should be able to digitally manage Auto-dialer. |
| As a system user for Call Center , I should be able to digitally manage Automated lead distribution through LeadStream. |
| As a system user for Call Center , I should be able to digitally manage Automated ticket distribution. |
| As a system user for Call Center , I should be able to digitally manage Automatic Call Distribution. |
| As a system user for Call Center , I should be able to digitally manage Automatic call recording. |
| As a system user for Call Center , I should be able to digitally manage Automatic call tracking and recording. |
| As a system user for Call Center , I should be able to digitally manage Automatic triggers and alerts. |
| As a system user for Call Center , I should be able to digitally manage Auto-receptionists. |
| As a system user for Call Center , I should be able to digitally manage AUX. |
| As a system user for Call Center , I should be able to digitally manage Blacklist. |
| As a system user for Call Center , I should be able to digitally manage Built-in CRM features. |
| As a system user for Call Center , I should be able to digitally manage Bulk SMS campaigns. |
| As a system user for Call Center , I should be able to digitally manage Business hours. |
| As a system user for Call Center , I should be able to digitally manage Call barging. |
| As a system user for Call Center , I should be able to digitally manage Call blocking. |
| As a system user for Call Center , I should be able to digitally manage Call conferencing. |
| As a system user for Call Center , I should be able to digitally manage Call control. |
| As a system user for Call Center , I should be able to digitally manage Call failover. |
| As a system user for Call Center , I should be able to digitally manage Call from any number. |
| As a system user for Call Center , I should be able to digitally manage Call logs. |
| As a system user for Call Center , I should be able to digitally manage Call masking. |
| As a system user for Call Center , I should be able to digitally manage Call monitoring. |
| As a system user for Call Center , I should be able to digitally manage Call queue visibility. |
| As a system user for Call Center , I should be able to digitally manage Call Queueing. |
| As a system user for Call Center , I should be able to digitally manage Call Recipient Datasheet. |
| As a system user for Call Center , I should be able to digitally manage Call Recording. |
| As a system user for Call Center , I should be able to digitally manage Call tracking, reporting, and analytics. |
| As a system user for Call Center , I should be able to digitally manage Callback. |
| As a system user for Call Center , I should be able to digitally manage Callers on Queue. |
| As a system user for Call Center , I should be able to digitally manage Campaign and list management. |
| As a system user for Call Center , I should be able to digitally manage Canned messages (Macros). |
| As a system user for Call Center , I should be able to digitally manage CDR Report. |
| As a system user for Call Center , I should be able to digitally manage Centralized management. |
| As a system user for Call Center , I should be able to digitally manage Chat and Co-Browse. |
| As a system user for Call Center , I should be able to digitally manage Chat. |
| As a system user for Call Center , I should be able to digitally manage Cloud APIs. |
| As a system user for Call Center , I should be able to digitally manage Cloud IP PBX. |
| As a system user for Call Center , I should be able to digitally manage Companies. |
| As a system user for Call Center , I should be able to digitally manage Computer telephony integration (CTI). |
| As a system user for Call Center , I should be able to digitally manage Contact fields. |
| As a system user for Call Center , I should be able to digitally manage Contact form gallery. |
| As a system user for Call Center , I should be able to digitally manage Contact forms. |
| As a system user for Call Center , I should be able to digitally manage Contact groups. |
| As a system user for Call Center , I should be able to digitally manage Contact Tags. |
| As a system user for Call Center , I should be able to digitally manage Contacts. |
| As a system user for Call Center , I should be able to digitally manage CRM integrations. |
| As a system user for Call Center , I should be able to digitally manage CRM system. |
| As a system user for Call Center , I should be able to digitally manage CTI and screen pop. |
| As a system user for Call Center , I should be able to digitally manage Custom Exports. |
| As a system user for Call Center , I should be able to digitally manage Custom Fields. |
| As a system user for Call Center , I should be able to digitally manage Custom greetings. |
| As a system user for Call Center , I should be able to digitally manage Customer facing web interface that you can easily brand. |
| As a system user for Call Center , I should be able to digitally manage Customizable wallboard. |
| As a system user for Call Center , I should be able to digitally manage Customized greetings. |
| As a system user for Call Center , I should be able to digitally manage Data Integrations. |
| As a system user for Call Center , I should be able to digitally manage Database Management. |
| As a system user for Call Center , I should be able to digitally manage Departments. |
| As a system user for Call Center , I should be able to digitally manage Desktop Sharing. |
| As a system user for Call Center , I should be able to digitally manage Detailed contact records. |
| As a system user for Call Center , I should be able to digitally manage Direct to Voicemail. |
| As a system user for Call Center , I should be able to digitally manage Directory. |
| As a system user for Call Center , I should be able to digitally manage Disposition Codes. |
| As a system user for Call Center , I should be able to digitally manage Email customer care. |
| As a system user for Call Center , I should be able to digitally manage Email notifications. |
| As a system user for Call Center , I should be able to digitally manage Email tracking with open and download rates. |
| As a system user for Call Center , I should be able to digitally manage Export ticket views to CSV. |
| As a system user for Call Center , I should be able to digitally manage Extensive customer satisfaction surveys. |
| As a system user for Call Center , I should be able to digitally manage File Sharing. |
| As a system user for Call Center , I should be able to digitally manage Filters. |
| As a system user for Call Center , I should be able to digitally manage Flexible ticket management with automated workflow. |
| As a system user for Call Center , I should be able to digitally manage Full CSS rebranding. |
| As a system user for Call Center , I should be able to digitally manage Fully scalable for teams of any size. |
| As a system user for Call Center , I should be able to digitally manage GDPR Compliance. |
| As a system user for Call Center , I should be able to digitally manage Global phone usage. |
| As a system user for Call Center , I should be able to digitally manage Graphical Scripting. |
| As a system user for Call Center , I should be able to digitally manage Group Ring, Hunt Groups. |
| As a system user for Call Center , I should be able to digitally manage Group rules and macros. |
| As a system user for Call Center , I should be able to digitally manage HIPAA Compliance. |
| As a system user for Call Center , I should be able to digitally manage Hybrid ticket stream. |
| As a system user for Call Center , I should be able to digitally manage Inbound and outbound calling. |
| As a system user for Call Center , I should be able to digitally manage Inbound and Outbound Faxing. |
| As a system user for Call Center , I should be able to digitally manage Inbound caller ID. |
| As a system user for Call Center , I should be able to digitally manage Inbound SMS and MMS. |
| As a system user for Call Center , I should be able to digitally manage Information extensions. |
| As a system user for Call Center , I should be able to digitally manage Integration with popular CRMs, Helpdesks, and marketing tools. |
| As a system user for Call Center , I should be able to digitally manage Integrations with Business Tools. |
| As a system user for Call Center , I should be able to digitally manage Intelligent lead filtering. |
| As a system user for Call Center , I should be able to digitally manage Intelligent Workforce Management . |
| As a system user for Call Center , I should be able to digitally manage Interaction Analytics. |
| As a system user for Call Center , I should be able to digitally manage Interaction Channels. |
| As a system user for Call Center , I should be able to digitally manage Interactive Voice Response. |
| As a system user for Call Center , I should be able to digitally manage Internal Call Greetings. |
| As a system user for Call Center , I should be able to digitally manage Internal Chat. |
| As a system user for Call Center , I should be able to digitally manage Internal Phone Number Tags. |
| As a system user for Call Center , I should be able to digitally manage International numbers. |
| As a system user for Call Center , I should be able to digitally manage IP Phone Extension. |
| As a system user for Call Center , I should be able to digitally manage IVR (interactive voice response). |
| As a system user for Call Center , I should be able to digitally manage IVR system. |
| As a system user for Call Center , I should be able to digitally manage IVR. |
| As a system user for Call Center , I should be able to digitally manage Knowledge base portal and community forums included. |
| As a system user for Call Center , I should be able to digitally manage Live agent reassignment. |
| As a system user for Call Center , I should be able to digitally manage Local and toll-free numbers. |
| As a system user for Call Center , I should be able to digitally manage Local Caller ID service. |
| As a system user for Call Center , I should be able to digitally manage Local or Toll-Free Number Options. |
| As a system user for Call Center , I should be able to digitally manage Local phone numbers. |
| As a system user for Call Center , I should be able to digitally manage Manual Dialer. |
| As a system user for Call Center , I should be able to digitally manage Messaging. |
| As a system user for Call Center , I should be able to digitally manage Mobile customer care. |
| As a system user for Call Center , I should be able to digitally manage Mobile support with native iPhone, iPad, and Android apps. |
| As a system user for Call Center , I should be able to digitally manage Monitoring and reporting. |
| As a system user for Call Center , I should be able to digitally manage More than 100 standard reports. |
| As a system user for Call Center , I should be able to digitally manage Multi-brand support with linked accounts. |
| As a system user for Call Center , I should be able to digitally manage Multi-channel support: email, web, phone, chat, social media. |
| As a system user for Call Center , I should be able to digitally manage Multichannel. |
| As a system user for Call Center , I should be able to digitally manage Multifactor antifraud solution. |
| As a system user for Call Center , I should be able to digitally manage Multi-level IVR. |
| As a system user for Call Center , I should be able to digitally manage Multi-locale (timezone and languages). |
| As a system user for Call Center , I should be able to digitally manage Native Mobile Apps. |
| As a system user for Call Center , I should be able to digitally manage Notes. |
| As a system user for Call Center , I should be able to digitally manage Number availability in over 60+ countries. |
| As a system user for Call Center , I should be able to digitally manage Omnichannel Routing. |
| As a system user for Call Center , I should be able to digitally manage One-touch Emails. |
| As a system user for Call Center , I should be able to digitally manage Open API enabling seamless integration into your business. |
| As a system user for Call Center , I should be able to digitally manage Optimized Voice as a Service (Vaas). |
| As a system user for Call Center , I should be able to digitally manage Outbound Call Center. |
| As a system user for Call Center , I should be able to digitally manage Outbound Campaign Management. |
| As a system user for Call Center , I should be able to digitally manage Outbound Campaigns. |
| As a system user for Call Center , I should be able to digitally manage Outbound Dialing . |
| As a system user for Call Center , I should be able to digitally manage Outbound Dialing. |
| As a system user for Call Center , I should be able to digitally manage Outbound SMS and notifications. |
| As a system user for Call Center , I should be able to digitally manage Over 100 out-of-the-box integrations with 3rd party apps. |
| As a system user for Call Center , I should be able to digitally manage Pause. |
| As a system user for Call Center , I should be able to digitally manage PCI-DSS – Secure IVR. |
| As a system user for Call Center , I should be able to digitally manage Performance Management. |
| As a system user for Call Center , I should be able to digitally manage Personalized Greetings. |
| As a system user for Call Center , I should be able to digitally manage Phone Calls. |
| As a system user for Call Center , I should be able to digitally manage PhonePrinting. |
| As a system user for Call Center , I should be able to digitally manage PinDrop Network. |
| As a system user for Call Center , I should be able to digitally manage Port-in numbers. |
| As a system user for Call Center , I should be able to digitally manage Post-call workflow automation. |
| As a system user for Call Center , I should be able to digitally manage Power Dialer. |
| As a system user for Call Center , I should be able to digitally manage Power-dialer boosts outbound productivity up to 4x. |
| As a system user for Call Center , I should be able to digitally manage Pre-built: Salesforce, SugarCRM. |
| As a system user for Call Center , I should be able to digitally manage Predefined answers. |
| As a system user for Call Center , I should be able to digitally manage Predictive Dialer. |
| As a system user for Call Center , I should be able to digitally manage Preview dialer. |
| As a system user for Call Center , I should be able to digitally manage Productivity reports. |
| As a system user for Call Center , I should be able to digitally manage Progressive dialer. |
| As a system user for Call Center , I should be able to digitally manage Project Management. |
| As a system user for Call Center , I should be able to digitally manage Prompt preliminary call assessment. |
| As a system user for Call Center , I should be able to digitally manage Public and private forums. |
| As a system user for Call Center , I should be able to digitally manage PureCloud for Altocloud. |
| As a system user for Call Center , I should be able to digitally manage Quality Control Management. |
| As a system user for Call Center , I should be able to digitally manage Quality Evaluations. |
| As a system user for Call Center , I should be able to digitally manage Quality Management and Analytics. |
| As a system user for Call Center , I should be able to digitally manage Quality Management. |
| As a system user for Call Center , I should be able to digitally manage Quality Monitoring. |
| As a system user for Call Center , I should be able to digitally manage Queue callback. |
| As a system user for Call Center , I should be able to digitally manage Quotation. |
| As a system user for Call Center , I should be able to digitally manage Real-time and historical reports. |
| As a system user for Call Center , I should be able to digitally manage Real-time call monitoring. |
| As a system user for Call Center , I should be able to digitally manage Real-time dashboard. |
| As a system user for Call Center , I should be able to digitally manage Real-time Listening. |
| As a system user for Call Center , I should be able to digitally manage Real-time phone provisioning. |
| As a system user for Call Center , I should be able to digitally manage Real-time Reporting and Dashboards. |
| As a system user for Call Center , I should be able to digitally manage Real-Time Statistics. |
| As a system user for Call Center , I should be able to digitally manage Real-time, self-updating leaderboards. |
| As a system user for Call Center , I should be able to digitally manage Recordings . |
| As a system user for Call Center , I should be able to digitally manage Reporting and Analytics. |
| As a system user for Call Center , I should be able to digitally manage Reporting. |
| As a system user for Call Center , I should be able to digitally manage Reports for custom metrics. |
| As a system user for Call Center , I should be able to digitally manage Responsibility. |
| As a system user for Call Center , I should be able to digitally manage REST API. |
| As a system user for Call Center , I should be able to digitally manage Robust reporting and advanced analytics. |
| As a system user for Call Center , I should be able to digitally manage Round-the-clock support. |
| As a system user for Call Center , I should be able to digitally manage Route to groups. |
| As a system user for Call Center , I should be able to digitally manage Routing and prioritization. |
| As a system user for Call Center , I should be able to digitally manage Routing and queueing calls. |
| As a system user for Call Center , I should be able to digitally manage Rules. |
| As a system user for Call Center , I should be able to digitally manage Screencasting. |
| As a system user for Call Center , I should be able to digitally manage Script Editor & Questionnaire. |
| As a system user for Call Center , I should be able to digitally manage Service-Level-Agreement (SLA). |
| As a system user for Call Center , I should be able to digitally manage Shared lines. |
| As a system user for Call Center , I should be able to digitally manage Short Numbers. |
| As a system user for Call Center , I should be able to digitally manage Skills-Based Routing. |
| As a system user for Call Center , I should be able to digitally manage SMS sending from the dialer. |
| As a system user for Call Center , I should be able to digitally manage Social customer care. |
| As a system user for Call Center , I should be able to digitally manage Social Media Interactions. |
| As a system user for Call Center , I should be able to digitally manage SPAM filters. |
| As a system user for Call Center , I should be able to digitally manage Speech Analytics. |
| As a system user for Call Center , I should be able to digitally manage Speech recognition. |
| As a system user for Call Center , I should be able to digitally manage Speech-Enabled IVR. |
| As a system user for Call Center , I should be able to digitally manage SSO with Twitter, Facebook, Google and SAML. |
| As a system user for Call Center , I should be able to digitally manage Statistics and Monitoring. |
| As a system user for Call Center , I should be able to digitally manage Supervisory Actions . |
| As a system user for Call Center , I should be able to digitally manage Tags and saved searches for leads. |
| As a system user for Call Center , I should be able to digitally manage Tags. |
| As a system user for Call Center , I should be able to digitally manage TCPA Compliance. |
| As a system user for Call Center , I should be able to digitally manage Team Management. |
| As a system user for Call Center , I should be able to digitally manage Telecommunication Services. |
| As a system user for Call Center , I should be able to digitally manage Text-to-speech. |
| As a system user for Call Center , I should be able to digitally manage Third party integrations. |
| As a system user for Call Center , I should be able to digitally manage Ticket fields. |
| As a system user for Call Center , I should be able to digitally manage Ticket/Customer insights (CRM). |
| As a system user for Call Center , I should be able to digitally manage Ticketing. |
| As a system user for Call Center , I should be able to digitally manage Time Rules. |
| As a system user for Call Center , I should be able to digitally manage Toll-free numbers. |
| As a system user for Call Center , I should be able to digitally manage UC Integrations. |
| As a system user for Call Center , I should be able to digitally manage Unified Inbox. |
| As a system user for Call Center , I should be able to digitally manage Universal inbox. |
| As a system user for Call Center , I should be able to digitally manage Unlimited call campaigns and schedules. |
| As a system user for Call Center , I should be able to digitally manage Unlimited concurrent calls. |
| As a system user for Call Center , I should be able to digitally manage Unlimited, free “light agents†(Enterprise plan only). |
| As a system user for Call Center , I should be able to digitally manage User Management. |
| As a system user for Call Center , I should be able to digitally manage User Profile Integrations. |
| As a system user for Call Center , I should be able to digitally manage User Rights Management. |
| As a system user for Call Center , I should be able to digitally manage Utilities. |
| As a system user for Call Center , I should be able to digitally manage Vanity numbers. |
| As a system user for Call Center , I should be able to digitally manage Video Calling . |
| As a system user for Call Center , I should be able to digitally manage Virtual Hold. |
| As a system user for Call Center , I should be able to digitally manage Voice Biometrics. |
| As a system user for Call Center , I should be able to digitally manage Voice logger. |
| As a system user for Call Center , I should be able to digitally manage Voice recording. |
| As a system user for Call Center , I should be able to digitally manage Voicemail Routing. |
| As a system user for Call Center , I should be able to digitally manage Voicemail. |
| As a system user for Call Center , I should be able to digitally manage Wait queues. |
| As a system user for Call Center , I should be able to digitally manage Wallboard. |
| As a system user for Call Center , I should be able to digitally manage Web callback. |
| As a system user for Call Center , I should be able to digitally manage White-glove setup and onboarding. |
| As a system user for Call Center , I should be able to digitally manage Workflow and campaign automation. |
| As a system user for Call Center , I should be able to digitally manage Workforce Intelligence. |
| As a system user for Call Center , I should be able to digitally manage Workforce Management. |
| As a system user for Call Center, I should be able to digitally manage Blended Call Center. |
| As a system user for Call Center, I should be able to digitally manage Call Logging. |
| As a system user for Call Center, I should be able to digitally manage Call Recording. |
| As a system user for Call Center, I should be able to digitally manage Call Scripting. |
| As a system user for Call Center, I should be able to digitally manage Campaign Management. |
| As a system user for Call Center, I should be able to digitally manage Escalation Management. |
| As a system user for Call Center, I should be able to digitally manage Inbound Call Center. |
| As a system user for Call Center, I should be able to digitally manage Interactive Voice Response (IVR). |
| As a system user for Call Center, I should be able to digitally manage Manual Dialer. |
| As a system user for Call Center, I should be able to digitally manage Outbound Call Center. |
| As a system user for Call Center, I should be able to digitally manage Predictive Dialer. |
| As a system user for Call Center, I should be able to digitally manage Progressive Dialer. |
| As a system user for Call Center, I should be able to digitally manage Queue Management. |
| As a system user for Call Center, I should be able to digitally manage Real-time Chat. |
| As a system user for Call Center, I should be able to digitally manage Reporting/Analytics. |
| As a system user for Collaboration, I should be able to digitally manage Brainstorming. |
| As a system user for Collaboration, I should be able to digitally manage Calendar Management. |
| As a system user for Collaboration, I should be able to digitally manage Contact Management. |
| As a system user for Collaboration, I should be able to digitally manage Content Management. |
| As a system user for Collaboration, I should be able to digitally manage Discussion Boards. |
| As a system user for Collaboration, I should be able to digitally manage Document Management. |
| As a system user for Collaboration, I should be able to digitally manage Project Management. |
| As a system user for Collaboration, I should be able to digitally manage Real Time Editing. |
| As a system user for Collaboration, I should be able to digitally manage Task Management. |
| As a system user for Collaboration, I should be able to digitally manage Version Control. |
| As a system user for Collaboration, I should be able to digitally manage Video Conferencing. |
| As a system user for Common Platform, I should be able to digitally manage Agent Scripting. |
| As a system user for Common Platform, I should be able to digitally manage Call Conferencing. |
| As a system user for Common Platform, I should be able to digitally manage Toll-Free Numbers. |
| As a system user for Common Platform, I should be able to digitally manage Voicemail. |
| As a system user for Customer Support, I should be able to digitally manage 24/7 Phone Support. |
| As a system user for Customer Support, I should be able to digitally manage Email Support. |
| As a system user for Customer Support, I should be able to digitally manage Knowledge Base. |
| As a system user for Customer Support, I should be able to digitally manage Onboarding Coach. |
| As a system user for Help Desk, I should be able to digitally manage Alerts / Escalation. |
| As a system user for Help Desk, I should be able to digitally manage Automated Routing. |
| As a system user for Help Desk, I should be able to digitally manage Customizable Branding. |
| As a system user for Help Desk, I should be able to digitally manage Document Storage. |
| As a system user for Help Desk, I should be able to digitally manage Email Integration. |
| As a system user for Help Desk, I should be able to digitally manage Interaction Tracking. |
| As a system user for Help Desk, I should be able to digitally manage IT Asset Management. |
| As a system user for Help Desk, I should be able to digitally manage Knowledge Base Management. |
| As a system user for Help Desk, I should be able to digitally manage Multi-Channel Communication. |
| As a system user for Help Desk, I should be able to digitally manage Network Monitoring. |
| As a system user for Help Desk, I should be able to digitally manage Real-time Chat. |
| As a system user for Help Desk, I should be able to digitally manage Self Service Portal. |
| As a system user for Help Desk, I should be able to digitally manage Service Level Agreement (SLA) Management. |
| As a system user for Help Desk, I should be able to digitally manage Ticket Management. |
| As a system user for Inbound Voice, I should be able to digitally manage Skills-based routing. |
| As a system user for Inbound, I should be able to digitally manage Skills-based Routing. |
| As a system user for Intelligent Routing, I should be able to digitally manage Agent-to-Agent Calling. |
| As a system user for Intelligent Routing, I should be able to digitally manage Automatic Call Distributor (ACD). |
| As a system user for Intelligent Routing, I should be able to digitally manage Call Blocking. |
| As a system user for Intelligent Routing, I should be able to digitally manage Call Conferencing (Three-Way). |
| As a system user for Intelligent Routing, I should be able to digitally manage Call Controls. |
| As a system user for Intelligent Routing, I should be able to digitally manage Call Queues. |
| As a system user for Intelligent Routing, I should be able to digitally manage Callbar. |
| As a system user for Intelligent Routing, I should be able to digitally manage CRM Data Dips. |
| As a system user for Intelligent Routing, I should be able to digitally manage Forward to Phone. |
| As a system user for Intelligent Routing, I should be able to digitally manage Interactive Voice Response (IVR). |
| As a system user for Intelligent Routing, I should be able to digitally manage Personalized Greetings. |
| As a system user for Intelligent Routing, I should be able to digitally manage Ring Groups. |
| As a system user for Intelligent Routing, I should be able to digitally manage Skills-Based Routing. |
| As a system user for Intelligent Routing, I should be able to digitally manage Standard Call Controls. |
| As a system user for Intelligent Routing, I should be able to digitally manage Time-Based Routing. |
| As a system user for Intelligent Routing, I should be able to digitally manage Voicemail Transcription. |
| As a system user for Intelligent Routing, I should be able to digitally manage Warm Transfer. |
| As a system user for Live Chat, I should be able to digitally manage Canned Responses. |
| As a system user for Live Chat, I should be able to digitally manage Customizable Branding. |
| As a system user for Live Chat, I should be able to digitally manage Geo Targeting. |
| As a system user for Live Chat, I should be able to digitally manage Offline Form. |
| As a system user for Live Chat, I should be able to digitally manage Proactive Chat. |
| As a system user for Live Chat, I should be able to digitally manage Screen Sharing. |
| As a system user for Live Chat, I should be able to digitally manage Third Party Integration. |
| As a system user for Live Chat, I should be able to digitally manage Transfers/Routing. |
| As a system user for Live Chat, I should be able to digitally manage Website Visitor Tracking. |
| As a system user for Omnichannel Customer Experience, I should be able to digitally manage Chat. |
| As a system user for Omnichannel Customer Experience, I should be able to digitally manage Email. |
| As a system user for Omnichannel Customer Experience, I should be able to digitally manage Text Messaging. |
| As a system user for Outbound, I should be able to digitally manage Web Callback. |
| As a system user for Quality Management, I should be able to digitally manage Call Barge. |
| As a system user for Quality Management, I should be able to digitally manage Call Dispositions and Notes. |
| As a system user for Quality Management, I should be able to digitally manage Call Monitoring. |
| As a system user for Quality Management, I should be able to digitally manage Call Recording. |
| As a system user for Quality Management, I should be able to digitally manage Call Scoring. |
| As a system user for Quality Management, I should be able to digitally manage Call Whisper. |
| As a system user for Quality Management, I should be able to digitally manage PCI Compliant Call Recording Controls. |
| As a system user for Queues & Routing, I should be able to digitally manage Business Hours. |
| As a system user for Queues & Routing, I should be able to digitally manage Real-time Alerts. |
| As a system user for Queues & Routing, I should be able to digitally manage Skills-Based Routing. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Customizable Reporting Thresholds (SLA). |
| As a system user for Reporting & Analytics, I should be able to digitally manage Customized Agent Dashboard. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Customized Daily Reporting. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Desktop Notifications. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Email Notifications. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Historical Reporting. |
| As a system user for Reporting & Analytics, I should be able to digitally manage IVR Reporting. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Live Reporting. |
| As a system user for Reporting & Analytics, I should be able to digitally manage Wallboards. |
| As a system user for SMS Marketing, I should be able to digitally manage 2-Way Messaging. |
| As a system user for SMS Marketing, I should be able to digitally manage Contact Management. |
| As a system user for SMS Marketing, I should be able to digitally manage Mass Texting. |
| As a system user for SMS Marketing, I should be able to digitally manage Message Personalization. |
| As a system user for SMS Marketing, I should be able to digitally manage MMS. |
| As a system user for SMS Marketing, I should be able to digitally manage Mobile Coupons. |
| As a system user for SMS Marketing, I should be able to digitally manage Mobile Keywords. |
| As a system user for SMS Marketing, I should be able to digitally manage Polls/Voting. |
| As a system user for SMS Marketing, I should be able to digitally manage Reporting/Analytics. |
| As a system user for SMS Marketing, I should be able to digitally manage Scheduled Messaging. |
| As a system user for SMS Marketing, I should be able to digitally manage Shortcodes. |
| As a system user for SMS Marketing, I should be able to digitally manage Text-to-Win. |
| As a system user for Task Management, I should be able to digitally manage Collaboration Tools. |
| As a system user for Task Management, I should be able to digitally manage Create Subtasks. |
| As a system user for Task Management, I should be able to digitally manage Gamification. |
| As a system user for Task Management, I should be able to digitally manage Gantt/Timeline View. |
| As a system user for Task Management, I should be able to digitally manage Mobile Access. |
| As a system user for Task Management, I should be able to digitally manage Percent-Complete Tracking. |
| As a system user for Task Management, I should be able to digitally manage Recurring Task Management. |
| As a system user for Task Management, I should be able to digitally manage Reporting/Analytics. |
| As a system user for Task Management, I should be able to digitally manage Spreadsheet View. |
| As a system user for Task Management, I should be able to digitally manage Task Board View. |
| As a system user for Task Management, I should be able to digitally manage Time Tracking. |
| As a system user for Task Management, I should be able to digitally manage To-Do List View. |
| As a system user for Telemedicine, I should be able to digitally manage Appointment Reminders. |
| As a system user for Telemedicine, I should be able to digitally manage Appointment Scheduling. |
| As a system user for Telemedicine, I should be able to digitally manage E-Prescribing. |
| As a system user for Telemedicine, I should be able to digitally manage For Medical Purposes. |
| As a system user for Telemedicine, I should be able to digitally manage HIPAA Compliant. |
| As a system user for Telemedicine, I should be able to digitally manage Medical Billing. |
| As a system user for Telemedicine, I should be able to digitally manage Multi-Provider Practice. |
| As a system user for Telemedicine, I should be able to digitally manage One-to-One Messaging. |
| As a system user for Telemedicine, I should be able to digitally manage Online Forms. |
| As a system user for Telemedicine, I should be able to digitally manage Practice Management. |
| As a system user for Telemedicine, I should be able to digitally manage Remote Treatment Plans. |
| As a system user for Telemedicine, I should be able to digitally manage Video Conferencing. |
| As a system user for Voice, I should be able to digitally manage Bring Your Own Carrier. |
| As a system user for Voice, I should be able to digitally manage Inbound & Outbound Calling. |
| As a system user for Voice, I should be able to digitally manage International Numbers. |
| As a system user for Voice, I should be able to digitally manage Superior Call Quality. |
| As a system user for Voice, I should be able to digitally manage Unlimited Concurrent Calls. |
| As a system user for Web Conferencing, I should be able to digitally manage Electronic Hand Raising. |
| As a system user for Web Conferencing, I should be able to digitally manage HD Audio. |
| As a system user for Web Conferencing, I should be able to digitally manage Mobile Access. |
| As a system user for Web Conferencing, I should be able to digitally manage On-Demand Webcasting. |
| As a system user for Web Conferencing, I should be able to digitally manage Presentation Streaming. |
| As a system user for Web Conferencing, I should be able to digitally manage Presentation Tools. |
| As a system user for Web Conferencing, I should be able to digitally manage Private Chat. |
| As a system user for Web Conferencing, I should be able to digitally manage Real-Time Chat. |
| As a system user for Web Conferencing, I should be able to digitally manage Record & Playback Ability. |
| As a system user for Web Conferencing, I should be able to digitally manage Screen Sharing. |
| As a system user for Web Conferencing, I should be able to digitally manage Two-Way Audio & Video. |
| As a system user for Web Conferencing, I should be able to digitally manage Video Conferencing. |