Service – Designing Services for Emerging Markets
Topic : Introduction to Service Innovation and New Service Development 1.1 Overview In today’s globalized world, service innovation and new …
Read MoreService – Service Guarantees and Compensation
Topic : Introduction to Service Recovery and Complaint Management In today’s competitive business environment, providing excellent customer service is of …
Read MoreService – Centered DesignCollaboration in Service Design Teams
Topic : Introduction to Service Design Thinking and Human-Centered Design 1.1 Overview Service design thinking and human-centered design are two …
Read MoreService – Continuous Improvement through Feedback
Topic : Introduction In today’s competitive business landscape, providing exceptional service quality is crucial for organizations to gain a competitive …
Read MoreService – Channel ExperiencesMobile Service Apps and SelfService Portals
Topic : Introduction to Digital Service Delivery and Omni-Channel Experiences In today’s fast-paced and technology-driven world, businesses are constantly striving …
Read MoreService – Powered ToolsRobotic Process Automation (RPA) in Service
Topic : Introduction to Service Automation and AI-Powered Tools 1.1 Overview In today’s fast-paced and technology-driven world, businesses are constantly …
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