Customer Service Strategy and Design
Chapter: Business Process Transformation – Service Management – Customer Service Strategy and Design Introduction: In today’s highly competitive business landscape, …
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Chapter: Business Process Transformation in Service Management: Customer Service Strategy and Design Introduction: In today’s highly competitive business landscape, organizations …
Read MoreComplaints Handling and Customer Feedback
Chapter: Business Process Transformation in Customer Service Strategy and Design Introduction: In today’s competitive business landscape, organizations are constantly striving …
Read MoreService Process Optimization
Topic 1: Business Process Transformation – Service Management Introduction: Business process transformation is a crucial aspect of service management, as …
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