Showcases Product Agnostic Service Assessment Frameworks, which can help develop formal assessment reports within the workshop itself. It can be further customized to adapt to any new Version of SAP CX Cloud, MS Dynamics or Oracle CX Cloud specific reports with minor customizations.
Probes the process, people and application boundaries acrosss Service Process Management
Lists questions around Service Agreement Types, Service Order Mgmt , Subscription, Service Dispatching,
Details questions on Resource Mgmt, Scheduling, Customer engagement, Repairs Mgmt, Channel, Billing , IOT, Reports
Lists KPIs and their calculation algorithm to product QoQ Benchmarking Data
Lists questions on system funcitonalities available to customers and operations team for everyday use
Lists questions on system funcitonalities available to customers and operations team for everyday use