Privacy Policy

This Privacy Policy explains how T24 Global collects, uses, stores, processes, shares, protects, and manages information when you visit this website, browse products, submit forms, request support, create an account, place an order, receive invoices, subscribe to services, download materials, interact with AI-assisted features, use WordPress plugins, participate in implementation projects, or communicate with T24 Global by email, phone, WhatsApp, web forms, meetings, service tickets, integrations, payment gateways, or connected systems. By using this website or any T24 Global service, you consent to the handling of information as described in this Privacy Policy, subject to applicable law.

Information We Collect

T24 Global may collect business and personal information such as name, email address, phone number, company name, role, department, billing address, shipping address, sold-to entity, bill-to entity, GST or VAT details, purchase order references, payment status, support history, service requirements, subscription details, product selections, website usage, IP address, browser information, device type, location derived from network data, form submissions, uploaded documents, screenshots, configuration files, project requirements, content drafts, integration credentials shared for implementation, system logs, order data, invoice data, quote data, marketing preferences, and communication records. We may also receive information from payment service providers, hosting providers, domain providers, email providers, analytics tools, CRM systems, automation platforms, form tools, security tools, social login providers, cloud platforms, and customer-approved integrations.

How We Use Information

We use information to operate the website, respond to enquiries, prepare quotations, process orders, manage subscriptions, issue invoices, deliver software and services, provide implementation support, configure plugins, manage customer accounts, provide service desk workflows, run security controls, verify users, prevent abuse, maintain audit history, generate reports, personalize business communications, troubleshoot issues, improve products, comply with tax and accounting obligations, manage payments, deliver support emails, schedule follow-ups, and communicate product updates. We may also use information to understand product interest, website performance, campaign effectiveness, service quality, feature adoption, and customer success requirements, provided such use is reasonable and connected to T24 Global business operations.

AI-Assisted Features and Automation

T24 Global may use AI-assisted tools, workflow automation, classification, drafting, translation, summarization, extraction, search, analytics, and routing features to support business operations. These tools may process submitted content, ticket text, product information, order details, logs, requirements, or support records where needed to deliver the requested service. Customers remain responsible for reviewing AI-assisted outputs before publication, customer communication, compliance filing, legal use, financial use, or operational reliance. T24 Global may restrict, modify, log, or disable AI-assisted functions where needed to protect customers, prevent misuse, improve accuracy, control cost, comply with law, or maintain platform security.

Payments, Taxes, and Commercial Records

When you make a purchase or request a commercial transaction, payment and transaction details may be processed by third-party payment gateways, banks, card networks, UPI providers, accounting tools, tax systems, and WooCommerce-related systems. T24 Global does not require customers to send sensitive card data directly by email or support ticket. We may retain order, invoice, tax, subscription, refund, dispute, payout, and support records for accounting, statutory compliance, fraud prevention, customer service, commercial administration, and legal protection. Billing information must be accurate, and T24 Global may ask for corrections, confirmations, or additional information before processing or continuing services.

Cookies, Analytics, and Security Logs

This website may use cookies, session identifiers, analytics tags, security logs, spam prevention tools, CAPTCHA or challenge mechanisms, social login integrations, marketing pixels, and performance tools. These technologies help us keep users signed in, remember preferences, measure page performance, understand product interest, prevent spam, detect suspicious activity, protect login pages, secure forms, and maintain reliable service. You may adjust browser settings to limit cookies, but some account, checkout, cart, security, social login, and support features may not work correctly without essential cookies or session storage.

Sharing and Service Providers

T24 Global may share information with trusted service providers and business systems when reasonably necessary for hosting, email delivery, payments, analytics, security, backups, CRM, support, forms, automation, cloud storage, communication, accounting, domain management, AI processing, translation, development, quality assurance, or legal compliance. We require such processing to be connected to legitimate business purposes. We may disclose information where required by law, court order, regulator, tax authority, payment dispute process, fraud investigation, security incident response, contractual enforcement, intellectual property protection, debt recovery, or to protect the rights, safety, systems, reputation, commercial interests, or legal position of T24 Global.

Data Storage, Retention, and Security

Information may be stored in website databases, cloud systems, email systems, backups, support systems, project tools, accounting systems, analytics tools, and connected business applications. T24 Global uses commercially reasonable technical and organizational safeguards, including access controls, role-based permissions, security monitoring, backups, HTTPS, logging, plugin hardening, and administrative controls where appropriate. No digital system can be guaranteed completely secure. Customers must protect their own credentials, avoid sharing passwords insecurely, maintain authorized access lists, review integration permissions, and promptly notify T24 Global of suspected misuse or unauthorized access involving T24 Global services.

Your Choices and Requests

You may contact T24 Global to request correction, update, access, or deletion of information where legally and commercially appropriate. Some records may be retained despite a request where needed for invoices, taxes, audit history, legal claims, contractual records, security logs, fraud prevention, dispute handling, backups, or legitimate business continuity. Marketing communications may include unsubscribe or preference options where applicable. Operational messages, invoices, password notices, order notices, support updates, security alerts, service confirmations, renewal reminders, and legal notices may still be sent where necessary to operate or administer services.

International Tools and Third-Party Platforms

T24 Global may use third-party platforms that store or process information in India or other jurisdictions depending on the service provider, configuration, cloud region, email provider, payment gateway, analytics provider, AI provider, or integration chosen. By using the website or requesting services that depend on such tools, you understand that information may be processed by those platforms under their own privacy, security, and data processing terms. T24 Global is not responsible for failures, outages, policy changes, or independent processing activities of third-party platforms outside T24 Global’s reasonable control.

Children, Sensitive Data, and Customer Responsibilities

This website and T24 Global services are intended for business users and lawful commercial purposes. Do not submit children’s data, medical records, government IDs, financial credentials, passwords, highly sensitive personal data, confidential third-party data, or regulated information unless it is strictly necessary, lawful, authorized, protected, and specifically requested for the relevant service. Customers are responsible for obtaining required notices, permissions, consents, employment approvals, customer approvals, and data sharing rights before providing information to T24 Global.

Bengaluru Jurisdiction and Contact

This Privacy Policy and related website, product, support, service, billing, subscription, and data handling matters are governed by laws applicable in India, with exclusive jurisdiction for disputes in Bengaluru, Karnataka, India, subject to mandatory law that cannot be excluded. For privacy, support, sales, billing, correction, or account questions, contact T24 Global at sales@t24global.com or +91 9972769456. T24 Global may update this Privacy Policy from time to time. Continued use of the website, products, services, subscriptions, support workflows, or communications after an update means you accept the updated policy.