Terms and Conditions

These Terms and Conditions govern access to and use of the T24 Global website, software products, SaaS subscriptions, WordPress plugins, implementation services, consulting services, support workflows, downloadable materials, demonstrations, invoices, quotations, proposals, and related digital or offline services provided by T24 Global. By browsing this website, submitting a form, requesting a quote, buying a product, placing an order, starting a subscription, using a support workflow, or communicating with T24 Global for commercial purposes, you confirm that you have read, understood, and accepted these Terms and Conditions. If you act for a company, partnership, institution, agency, government body, trust, society, restaurant, hotel, property operator, technology team, or other organization, you represent that you have authority to bind that organization.

Commercial Relationship

T24 Global provides software, automation, IT services, managed implementation services, website systems, plugins, workflow platforms, AI-enabled tools, integrations, subscriptions, support, training, configuration, documentation, and advisory services. Every quotation, invoice, checkout, subscription page, statement of work, service order, email confirmation, support note, or written acceptance may define additional scope, pricing, taxes, service limits, delivery stages, support hours, and commercial obligations. If there is a conflict, the specific written commercial document issued by T24 Global for the relevant engagement will prevail over generic website text, except where these Terms provide rights, protections, limitations, payment rules, intellectual property safeguards, jurisdiction rules, or risk controls in favor of T24 Global.

Accounts, Access, and Authority

You are responsible for the accuracy of all account, billing, tax, company, address, purchase order, user, role, employee, customer, listing, product, service, and technical details submitted through this website or connected workflows. You must keep login credentials secure, maintain proper internal approvals, and ensure that only authorized users access administrative, billing, support, integration, or downloadable resources. T24 Global may suspend, restrict, reject, reverse, or require re-verification of any account, order, subscription, integration, support request, file upload, or form submission when information is incomplete, inaccurate, suspicious, abusive, non-compliant, unpaid, commercially impractical, or potentially harmful to the platform, T24 Global, its customers, its suppliers, its reputation, or its security posture.

Pricing, Taxes, Payments, and Invoices

Prices may be shown as one-time fees, recurring subscription fees, project fees, retainers, service fees, support fees, usage fees, add-on charges, integration fees, deployment fees, migration fees, customization fees, or other commercial charges. Taxes, GST, VAT, withholding, duties, bank charges, payment gateway fees, currency conversion charges, and statutory levies may be added or adjusted as applicable. Unless expressly stated otherwise in writing by T24 Global, payments are due before delivery, activation, handover, production deployment, subscription access, license delivery, or milestone continuation. T24 Global may pause work, disable access, delay support, withhold deliverables, suspend services, or decline further changes where payment is overdue, disputed without valid grounds, reversed, or not traceable to the relevant invoice.

Orders, Subscriptions, Renewals, and Cancellations

Orders placed through the website remain subject to verification, payment confirmation, fraud screening, availability of resources, technical feasibility, third-party platform readiness, and acceptance by T24 Global. Subscriptions renew according to the plan, invoice, checkout, or proposal selected unless cancelled under the applicable written terms. Cancellation does not automatically remove amounts already due, taxes already incurred, third-party commitments, implementation work already performed, or support obligations already consumed. T24 Global may correct accidental pricing, product, tax, description, availability, checkout, email, or invoice errors, and may issue revised invoices or adjusted service confirmations when required for accurate commercial administration.

Services, Delivery, Support, and Dependencies

Implementation and support timelines depend on complete inputs, timely approvals, working credentials, accessible infrastructure, third-party service uptime, payment status, and the customer environment. T24 Global is not responsible for delays caused by missing content, unclear requirements, third-party plugins, hosting issues, payment gateways, domain registrars, DNS propagation, email providers, social login providers, cloud services, APIs, browser restrictions, malware, customer-side access limits, data-quality issues, legal reviews, or decisions pending from the customer or its stakeholders. Support is provided through the channels, severity levels, and operating hours stated by T24 Global. Emergency handling, after-hours support, custom development, rework, data recovery, migration, manual reconciliation, and third-party troubleshooting may be separately chargeable.

Software, Plugins, AI Features, and Integrations

Software products, plugins, AI features, workflow builders, automations, connectors, dashboards, reports, templates, blocks, and integrations are provided for lawful business use only. You must test configurations, approvals, permissions, messages, invoices, taxes, forms, webhooks, API credentials, and production workflows before relying on them for live operations. AI-assisted content, analysis, recommendations, classification, translation, extraction, or automation may contain errors and must be reviewed by responsible business users before publication, filing, customer communication, legal reliance, financial reliance, or operational action. T24 Global may change, improve, disable, replace, restrict, or deprecate features where needed for security, quality, compliance, third-party compatibility, performance, or platform continuity.

Customer Content, Data, and Responsibilities

You retain responsibility for the legality, ownership, accuracy, permissions, consent, confidentiality, and appropriateness of all content, images, documents, credentials, personal data, payment details, tax information, customer records, employee records, listings, menus, product details, service tickets, and business rules supplied to T24 Global. You must not upload malicious files, unlawful materials, infringing content, regulated data without proper safeguards, misleading product claims, confidential third-party information without authority, or content that could expose T24 Global to legal, security, operational, or reputational risk. T24 Global may remove, reject, quarantine, archive, or request correction of such material.

Intellectual Property

Unless a signed agreement expressly states otherwise, all pre-existing software, frameworks, themes, plugins, templates, reusable code, automation patterns, workflows, data models, documentation structures, training materials, process designs, product concepts, scripts, methodologies, and know-how created or owned by T24 Global remain the intellectual property of T24 Global. Payment for a service does not transfer ownership of reusable platform assets. Customer-specific deliverables may be used by the customer for the agreed business purpose after full payment, but T24 Global retains the right to reuse generalized learnings, non-confidential components, and reusable capabilities across products and clients. You may not reverse engineer, resell, sublicense, scrape, copy, distribute, or misuse T24 Global software, images, pages, demos, plugins, templates, or materials except as expressly permitted.

Refunds, Warranties, and Limitation of Liability

Refunds, credits, replacements, and cancellations are governed by the applicable invoice, proposal, checkout policy, subscription terms, or written approval by T24 Global. Custom work, activated licenses, consumed support, deployed configurations, third-party costs, domain work, hosting work, payment gateway work, AI generation, bulk content work, integrations, migrations, and approved milestones are generally non-refundable unless T24 Global agrees in writing. Services and software are provided on a commercially reasonable basis without any guarantee that every third-party system, browser, plugin, API, model, hosting platform, payment provider, marketplace, search engine, or customer environment will behave without interruption or defects. To the maximum extent permitted by law, T24 Global will not be liable for indirect, incidental, special, punitive, consequential, revenue, profit, goodwill, data, business interruption, security, or third-party losses. Any aggregate liability of T24 Global is limited to the amount actually paid to T24 Global for the specific disputed service during the three months preceding the event giving rise to the claim.

Governing Law and Jurisdiction

These Terms and all website, product, subscription, software, service, support, quote, order, invoice, payment, delivery, data, and commercial matters relating to T24 Global are governed by the laws applicable in India. Subject to any mandatory law that cannot be excluded, the courts and competent forums located in Bengaluru, Karnataka, India will have exclusive jurisdiction. You agree that Bengaluru is the agreed commercial and legal forum for dispute resolution, interim relief, recovery, injunctions, intellectual property protection, unpaid invoices, misuse of systems, and any related claim involving T24 Global.

Contact

For sales, support, billing, subscriptions, service requests, corrections, or legal notices, contact T24 Global at sales@t24global.com or +91 9972769456. T24 Global may update these Terms from time to time. Continued use of the website, products, subscriptions, support workflows, or services after publication of updated Terms means you accept the updated Terms.